In 2016 I purchased a brand new Honda Civic ex-t at Hardin Honda. At 21,173 miles I had to replace the tires and made the mistake of buying tires form Hardin. My car is currently at 38,810 miles; so I have only gotten 17,637 miles out of the tires purchased at Hardin. At the time of purchase, I asked Hardin if the tires come with a warranty; they told me we will deal that if an issue arises.
So I called Hardin this past weekend to have them look into the matter. Their advisor told me the tires have a 2 year warranty with them. He asked me if I would like to make an appointment for Monday morning; I did so.
Later that day my tire pressure light turned on, so decided to immediately take my car in to have them check it out due to my obvious concern for safety. Kari Knopf was my service advisor. She and her team looked at my tires for about 20 min and explained to me that, yes my tires are already beyond bad. Kari said she would call firestone Monday morning and would call me back. Monday came and I didn’t receive a call from Hardin. So, I called to see if there was an update. Kari Knopf explained that she was to busy to call Firestone. Tuesday comes and once again no call. So, I called the dealership since I hadn’t heard back from Kari Knopf. They told me there is nothing they can for me.
I explained that my family and I have been long time customers, having bought several cars in the past. I also explained this isn’t the first issue I have had with the Hardin. First, wasmy battery. It kept dying and they didnt want to replace it even though I was under warranty. Second complaint is every time I pay full price for the oil changes and multi point inspections. They do a half-xxx job and just mark my tires in the green box, which I have told them countless times not to do without actually thoroughly inspecting the tires. Third, my headlights started to oxidize at around 30,000 miles which is also a safety concern for a brand new vehicle. They fought me on replacing the headlights. To make matters worse, after finally agreeing to fix the headlights, they managed to scratch my front bumper which they tried to deny. After much wasted time and arguing, they fixed the bumper, however, they didn’t even put in back on right and it was dangling off.
On Monday I wrote a review on yelp and Facebook. Shortly thereafter I received a call from Paul, another Hardin manager, who angrily asked how I could dare write such a review. I called back and asked to speak the gm. The general manager’s husband, Robert called me back and asked me how I could dare write a nasty review on Hardin Honda and threatened me by stating that if I don’t remove the review, they will ask me to leave if I ever return to their dealership. He said a friend would never write such a thing and I told him a friend would never sell me tires with out a warranty and then not fix them.
So long story short, my family and I will NEVER DO BUSINESS AGAIN WITH HARDIN HONDA. Save yourself a the headache and stay away from this unprofessional and apathetic dealership.