
Harper Acura
Knoxville, TN
Filter Reviews by Keyword
By Type
Showing 861 reviews
Excellent service. Very courteous people.This is how a Excellent service. Very courteous people. This is how a business should be run!! They kept in touch with me and were very prompt. Would go there ag Excellent service. Very courteous people. This is how a business should be run!! They kept in touch with me and were very prompt. Would go there again. More
Exceptional Car Buying Experience Thank you to Ricky, Cody, and Harper Acura staff for the excellent experience during our trade-in for the 2020 RDX. Super happy with our vehicle and t Thank you to Ricky, Cody, and Harper Acura staff for the excellent experience during our trade-in for the 2020 RDX. Super happy with our vehicle and timeliness in completing the purchase. From the first moment, we were treated with outstanding customer service and timely communication. The ECP and ClearShield were scheduled faster than we anticipated, and upon pick up, Adam took the time to answer additional questions. Many thanks!! More
Excellent attentiveness - superior customer service ALL employees from the service area, sales area, reception area were very helpful and accommodating. To finish our deal, our salesman, Ed, came in on ALL employees from the service area, sales area, reception area were very helpful and accommodating. To finish our deal, our salesman, Ed, came in on his day off!! No buyer's remorse whatsoever! More
Superior Customer Service experience. I was in Knoxville for business for the day and my 2014 MDX posted an issue with my 12 Volt system. This problem could have resulted in car going dead while driving. for business for the day and my 2014 MDX posted an issue with my 12 Volt system. This problem could have resulted in car going dead while driving. I had limited time between appointments but Courtney said they would be able to fit me into the schedule. When I arrived 10 minutes later, I was greeted by Steven who immediately got my vehicle back to be analyzed. The service team was able to make the necessary repairs and have me on my way in one hour! I’m so thankful for the customer centric service and repairs I received. The Harper Acura Service team is first class! More
The BEST service as ALWAYS!Thank you Harper Acura for The BEST service as ALWAYS! Thank you Harper Acura for always providing top notch service. The service department always goes above and beyond to pro The BEST service as ALWAYS! Thank you Harper Acura for always providing top notch service. The service department always goes above and beyond to provide quality service. Always very friendly and helpful. More
Excellent Customer Service Harper Acura stands out among all other dealerships in my book. Both sales and service really do go above and beyond to address any and all concerns. Harper Acura stands out among all other dealerships in my book. Both sales and service really do go above and beyond to address any and all concerns. It's more than obvious that customer service is a top priority. I highly recommend Harper. More
Awesome Experience Professional and courteous staff. Easy to work with. I would recommend this dealership to anyone looking to buy a new or certified pre owned vehicle. Professional and courteous staff. Easy to work with. I would recommend this dealership to anyone looking to buy a new or certified pre owned vehicle. More
This was our first time buying a vehicle from Harper Acura. Ricky Loy was our salesperson and he was extremely knowledgeable and professional. He worked hard to get us the vehicle we wanted. In fact the Acura. Ricky Loy was our salesperson and he was extremely knowledgeable and professional. He worked hard to get us the vehicle we wanted. In fact the whole staff provided excellent customer service. I highly recommend the dealership. More
Recently I had a couple of issues with my 2009 MDX which has over 167,000 miles on it (I have really enjoyed driving this MDX). I actually stopped in unexpectedly due to a problem with my battery. Steve was has over 167,000 miles on it (I have really enjoyed driving this MDX). I actually stopped in unexpectedly due to a problem with my battery. Steve was very nice & helpful - after the problem was diagnosed, I was given a loaner to drive while they worked on my vehicle. Also, the mechanic did a great job diagnosing & fixing the problem. Thank you Harper Acura! More