Harper Acura

Good Customer Service Comes with Hassle My wife has only has one major problem with her car, two years ago her car had a horrible noise, even video recorded it and she played it for service, My wife has only has one major problem with her car, two years ago her car had a horrible noise, even video recorded it and she played it for service, they sent her home and used up our last free oil change. When I brought it in a month later, they were shocked that her new car was making this noise, ended up being a tension spring inside the head of the engine, and they replaced the entire top end of the engine. So this was the first occasion that their service was less that acceptable, they basically ignored her when she brought in and played the video, but took me seriously when I brought it in and played the exact same video. Then recently brought it in for a recall, I asked them to check the transmission as my wife felt like it was shifting hard. When I bought the car 2 1/2 years ago it was a certified pre-owned so it came with an extended warranty, and I also bought the 7 years 90K mile warranty. When I asked for the transmission to be checked they told me it would cost me as our car was not under warranty, I asked them to check again, 3 times they came back to me to say my car was not under warranty and I would have to bring my sales paperwork into prove that it was, I had to call back and speak to their Finance manager to have him look up our warranty which he agreed that our car was under warranty till 2025. They have decent customer service you just have to fight to get it what you paid them for up front. More

Routine service Went in for routine service and a recall notice. Entire staff was friendly and eager to help. I also had an issue with the automatic engine shut off Went in for routine service and a recall notice. Entire staff was friendly and eager to help. I also had an issue with the automatic engine shut off and they took time to assess the problem and explain situation to me. More

Great Service Experience Nice loaner provided. Easy to schedule an appointment. Work completed on time as scheduled. Extremely friendly environment. Experience was positiv Nice loaner provided. Easy to schedule an appointment. Work completed on time as scheduled. Extremely friendly environment. Experience was positive in every sense. Service quality is a very good reason to own an Acura. More

Always Outstanding We have purchased only Harper vehicles for more than 20 years bcause of the vehicle quality but equally so for the outstanding service they have and c We have purchased only Harper vehicles for more than 20 years bcause of the vehicle quality but equally so for the outstanding service they have and continue to provide. More

Routine Service As always, Harper Acura delivered awesome customer service. The staff is attentive and friendly. Always a pleasant experience. Thanks again Harper Acu As always, Harper Acura delivered awesome customer service. The staff is attentive and friendly. Always a pleasant experience. Thanks again Harper Acura for a great experience! More

Routine service The Harper Acura team always makes me feel welcome and appreciated. They go out of their way to make the experience positive and pleasant. I would rec The Harper Acura team always makes me feel welcome and appreciated. They go out of their way to make the experience positive and pleasant. I would recommend them to anyone! More

Quality from purchase to service We purchased our 2015 MDX through Harper a little over a year ago. We originally were going to Atlanta in hopes of a better deal/selection, but after We purchased our 2015 MDX through Harper a little over a year ago. We originally were going to Atlanta in hopes of a better deal/selection, but after getting a bit of a run around we decided to give a local dealer a chance. They got us the vehicle we wanted for a good price and even handled a minor glass issue for us at no charge. Since the purchase, we've brought the MDX in a few times for service and they've been very proactive getting things covered under warranty and just in general doing a good job. We have been very satisfied with the service we have received from Harper both during the sale and servicing the vehicle. More

2019 RDX Computer reboot on our 2019 RDX leased from Harper Acura. While Richard was test driving the reboot to ensure quality of fix. A rock cracked windshi Computer reboot on our 2019 RDX leased from Harper Acura. While Richard was test driving the reboot to ensure quality of fix. A rock cracked windshield and they called and explained issue and ask if we minded keeping MDX loaner an additional two days while they replaced windshield and reset focus for sensors and camera. Very professional workmanship we are very pleased. More

Outstanding Treatment From Acura My wife and I have bought 13 Acura cars over the years, mostly from a single dealer in Florida that treated us very well. After moving from Florida to My wife and I have bought 13 Acura cars over the years, mostly from a single dealer in Florida that treated us very well. After moving from Florida to Tennessee I was concerned that we might not be treated as well by a dealer with which we did not have a purchase history. Harper Acura treated us as if we were old family friends. Service is outstanding and our recent purchase of our 14th Acura was also outstanding. We couldn't be happier with Harper Acura! More

Excellent service and treatment Recent service on my 2013 Acura TL was excellent and on time. Treatment by the coordinators has always been extremely courteous. They go out of their Recent service on my 2013 Acura TL was excellent and on time. Treatment by the coordinators has always been extremely courteous. They go out of their way to please the customer. More