Harper Acura

Excellent from start to finish! From the moment we walked into the showroom to the moment we left with the new car the attention and care we received at Harper Acura was outstanding. From the moment we walked into the showroom to the moment we left with the new car the attention and care we received at Harper Acura was outstanding. Our salesperson, Cody Borden, listened to what our needs were, showed us cars in our price range, and allowed a small deposit to hold the vehicle we chose until the insurance check cleared. Our experience was exactly the way purchasing a vehicle should be!!!! More

Fuel pump recall Harper Acura Service Department is excellent. I got a recall notice from Acura that involved my fuel pump. I called the service department at Harper A Harper Acura Service Department is excellent. I got a recall notice from Acura that involved my fuel pump. I called the service department at Harper Acura and got an appointment that was convenient to me. When I went in, I was promptly greeted. The servicing only took about 15 minutes, and included a multi point inspection of the whole vehicle. If my Acura needs service, I always take it into Harper Acura. More

Never a bad day! Incredibly, these guys are never off of their game. At this point, I trust them implicitly with every recommendation they make. They never over sel Incredibly, these guys are never off of their game. At this point, I trust them implicitly with every recommendation they make. They never over sell, (in fact they talked me out of a set of tires) They said my tires still have plenty of life in them and they would be glad to take care of it later. Who does that? These guys! Thank you Richard, Steve, Arless, and Tony! You guys are the best! More

Unsurpassed Customer Service I had my 2007 Acura serviced several times at Harper. Employees were always courteous and professional, and service was always excellent. Recently I p I had my 2007 Acura serviced several times at Harper. Employees were always courteous and professional, and service was always excellent. Recently I purchased a 2017 Acura. This was the best experience I’ve had in trading cars. Great employees are a tremendous asset!! More

Scheduling was very efficient and comprehensive I was very pleased with the timeliness and thoroughness of the process. They gave me a loaner car which made the scheduling of the service very conve I was very pleased with the timeliness and thoroughness of the process. They gave me a loaner car which made the scheduling of the service very convenient. I was impressed to find that they checked for any recalls or software upgrades and simply planned to include that during the service appointment even though that was not the reason for the appointment. Well done! More

Excellent service department . The staff is very courteous and listens to your problem(s). Likewise the staff will keep you informed of the status of your vehicle being servic . The staff is very courteous and listens to your problem(s). Likewise the staff will keep you informed of the status of your vehicle being serviced or repaired. More

The Best I depend on these guys to keep my 2008 Acura in good shape and they have never let me down....they go out of their way to make me feel as if I am the I depend on these guys to keep my 2008 Acura in good shape and they have never let me down....they go out of their way to make me feel as if I am the most important person there. Highly recommended! More

Excellent service (from a dog lover) I bought my car at another dealer, and just moved to the Knoxville area, so this was my first experience with Harper Acura. They did a great job with I bought my car at another dealer, and just moved to the Knoxville area, so this was my first experience with Harper Acura. They did a great job with the scheduled maintenance and diagnosed and fixed another problem. I know that part of the service Acura provides is a complementary car wash. In my past dealings with Acura (I've had an MDX since 2008), the complementary car wash never included cleaning the insides of windshields, so I thought nothing of it. My 11-year-old dog Clyde died in July of 2018. Since he died, I have left his nose prints on the inside of the rear windshield of my car. Every time I looked in the rearview mirror, I saw those smudges and it reminded me of him. Harper Acura did such a good job that his nose prints are now gone. I don't know if I was ready for that to happen but I appreciate the thoroughness of the job - and maybe giving me the push I needed. Thank you Harper Acura! More

Best place in East Tennessee! The service team here has no comps they are absolutely the best. I’ll never go anywhere else! As we all know, auto service centers are all out to get The service team here has no comps they are absolutely the best. I’ll never go anywhere else! As we all know, auto service centers are all out to get us. Not these guys! They treat my car as if they owned it themselves! More

Acura - Service Department Always 5-star client service experience. I sent my spouse to experience how great their team is at taking care of things. It has been a wonderful ex Always 5-star client service experience. I sent my spouse to experience how great their team is at taking care of things. It has been a wonderful experience working with this service team since 2005 (age of my MDX). They do it right - thanks Richard, Tony, Brad and all others at Harper’s. More