Harper Acura

Excellent response to concerns I recently expressed dissatisfaction with service received on Black Friday in a survey from Harper. The service manager called me personally and apol I recently expressed dissatisfaction with service received on Black Friday in a survey from Harper. The service manager called me personally and apologized and set up an appointment for me to bring my Acura back in yesterday. He greeted me personally and took my car for a test drive. As a result of the drive, he thought the torque converter needed to be replaced. I left my car in the hands of Brad Laura (who also graciously apologized for the Black Friday service I received) and provided me with a loaner car because the torque converter replacement was to take two days. I got my car back today and Brad was very helpful. I want to express my thanks to everyone at Harper for the way they responded to my concerns and the way they worked to replace the torque converter in a quick and professional manner. More

Used vehicle purchase Thank You Billy Morton and Tom for my wonderful car buying experience. I saw the car online called Billy and within 20 min I got a call back that I wa Thank You Billy Morton and Tom for my wonderful car buying experience. I saw the car online called Billy and within 20 min I got a call back that I was approved. Went to the dealership after work which was an hour before they closed. Billy looked over the car with me and answered all my questions. I was never rushed by him or Tom to make a decision. They stayed late with me and I drove my car home that night. I highly recommend you giving Billy a call for your car buying needs. More

15K service Once again Harper Acura does an outstanding job. Made my appointment and came in and had a loaner ready to go as usual. Ray was great and made sure I Once again Harper Acura does an outstanding job. Made my appointment and came in and had a loaner ready to go as usual. Ray was great and made sure I was taken care of even when they got a bit behind, which wasn't a problem since I had a loaner! At checkout, Ray explained what they did and what they found. Highly recommend Harper for the professionalism and excellent customer service. Thanks Ray P. for making my rainy day brighter. Sharon D. More

Used vehicle purchase The exact vehicle I was looking for became available at Harper Acura. Met Billy the next night 30 minutes before closing and he showed me the vehicle The exact vehicle I was looking for became available at Harper Acura. Met Billy the next night 30 minutes before closing and he showed me the vehicle even before they had time to get it show ready. Answered all my questions and the best part didn't pressure me into anything. Felt great about meeting him and knowing the Harper pride they put into the vehicles the sell. Decided to come back and purchase the vehicle based on the great experience I received. They took my trade in and gave me a fair deal 3 days later. More

Oil change Richard runs a first rate service dept. Would never consider buying a car from any other dealer , because of Rich and his service personnel. Rich Mar Richard runs a first rate service dept. Would never consider buying a car from any other dealer , because of Rich and his service personnel. Rich Markiewicz More

And Yet Another wonderful experience I took my 2014 MDX in because there was moisture inside one of my headlights. They replaced with no questions asked and as always everyone I dealt wi I took my 2014 MDX in because there was moisture inside one of my headlights. They replaced with no questions asked and as always everyone I dealt with went above and beyond. Always a great experience. Keep it up Harper Acura! More

Express Oil Change I decided to try the express oil change service. I arrived around 2:00, no appointment, and was back on the road by 3:00. Same excellent service we al I decided to try the express oil change service. I arrived around 2:00, no appointment, and was back on the road by 3:00. Same excellent service we all expect and receive from Richard and his staff at Harper Acura. Thanks again, good job Kayla. More

Another Great experience This is the second vehicle purchase and was just as good as the first. Every aspect of the process Harper and Mark do perfectly. I will continue to This is the second vehicle purchase and was just as good as the first. Every aspect of the process Harper and Mark do perfectly. I will continue to be a loyal customer. More

2016 MDX Purchase Experience My overall experience at Harper Acura was excellent. Mark Cauthen was very knowledgable about the vehicle and more than answered all my questions. I My overall experience at Harper Acura was excellent. Mark Cauthen was very knowledgable about the vehicle and more than answered all my questions. I was also pleased with the speed of the process. I don't enjoy the negotiation process when having to buy a new vehicle and trade in my existing vehicle. However this time, with Harper Acura, it seemed to go very smoothly. Tom Pack also did an excellent job working with me to meet my needs. Thanks you all and I love my new MDX! More

Great Car Buyin Experience We feel this has to be the best car buying experience we have had over the years. Mark was very knowledgeable and professional. He went out of his w We feel this has to be the best car buying experience we have had over the years. Mark was very knowledgeable and professional. He went out of his way to show us what WE were interested in. The process was top notch from start to finish. Being retired military we have dealt with car dealerships from New York to Florida to Texas and I can say, without hesitation, that this car buying experience was by far the best. From Mark Cauthen to Tom in finance the process was second to none. Your price for our purchase was better than other dealerships without even the usual "back and forth". Again, thanks to Mark, Tom and your team. You have definitely secured our future business. More