Harper Acura

Had two front windows tinted. We were greeted with curtesy and promptness. we had a rental car waiting for us to use. The experience was seamless and the windows looked great. We a We were greeted with curtesy and promptness. we had a rental car waiting for us to use. The experience was seamless and the windows looked great. We asked Mark to show us a few extra things we were unsure of and he was your usual friendly and knowledgable one, always treats like close friends. We even had a cool bottled water waiting on us when we picked up the car...excellent service! More

Always great service and work My wife and I both own Acura's bought from Harper Acura. Each time we interact with Harper employees, be it front desk, service, sales, parts, financ My wife and I both own Acura's bought from Harper Acura. Each time we interact with Harper employees, be it front desk, service, sales, parts, finance, or support we are treated with respect. We always feel appreciated. Recently, my wife was shopping for a new car. She looked at / considered a wide range of vehicles online and via conversations with friends. She narrowed the list to three, then discounted one prior to driving it simply based on the fit and finish of the product on the lot. She then drove one vehicle, liked it and was likely going to buy it. She then decided to go on and drive the MDX (the second of the two she had narrowed her list too) just to be sure. Once she drove the vehicle, and experienced how we were treated at Harper, she completely discounted the other vehicle and only wanted the MDX. Fortunately, Harper had a MDX with the options she wanted on the lot that day. It was priced fairly, and we closed the deal in just a few minutes. No long negotiations, no haggling, no arm twisting, no "what can we do today", no screaming about low rates , just simple professional business done well. More

TLX Purchase My experience with Harper Acura and Mark Cauthen was very positive. I had done my homework on the car and have purchased an Acura or Honda for our la My experience with Harper Acura and Mark Cauthen was very positive. I had done my homework on the car and have purchased an Acura or Honda for our last 5 cars. The price was fair and the car delivery and prep top notch. I would definitely recommend Harper to my friends and would expect my service experience to be every bit as positive as the buying experience. More

Great, No Pressure - No Hassale Sales; Fantastic Service! We've purchased three Acuras from Harper's since moving to Knoxville in 2013. Mark Cauthen is an amazing salesman--he delivers what he promises and p We've purchased three Acuras from Harper's since moving to Knoxville in 2013. Mark Cauthen is an amazing salesman--he delivers what he promises and puts our needs first. Even after the sale, he worked hard to ensure we were happy with each purchase and is one of the main reasons we keep coming back. The service department is the other. Brad, Ray, and Richard take great care of us and ensure our needs our met and continually exceed my expectations for great customer service. Harper Acura gets it right each and every time!!! More

Great Service We were looking for a good used car for our family and purchased a 2005 Lexus GX 470..this car was my dream car! Mark Cauthen was very welcoming to us We were looking for a good used car for our family and purchased a 2005 Lexus GX 470..this car was my dream car! Mark Cauthen was very welcoming to us and treated us great! We were extremely nervous about purchasing a used car but not everyone can purchase a brand new car....we have had to take our Lexus to the shop a few times since we purchased it in March but hoping things are ok now and we will have it for several years to come. More

Wonderful I feel you could give a little more on the trade-in I had but it worked out. Next time I'll sell my car first as I did the first time I bought from yo I feel you could give a little more on the trade-in I had but it worked out. Next time I'll sell my car first as I did the first time I bought from you. More

Outstanding Service This is the third MDX I have leased through Harper Acura and the experience only gets better each time. I have had the pleasure of working with Mark C This is the third MDX I have leased through Harper Acura and the experience only gets better each time. I have had the pleasure of working with Mark Cauthen in the leasing of my cars and he has been a pleasure to work with. He is knowledgable, professional and willing to work to achieve a win-win for all parties. Mark is responsive, thorough and very easy to work with. He knows the vehicles and has answered all my questions. Harper Acura's Sales, Service and Management have worked together as a team to ensure that I have had a pleasant Acura ownership experience. I highly recommend Harper Acura and Mark Cauthen - I will come back to Harper for my next car. More

Service above and beyond Traveling to the Knoxville area from Nashville for the day I ran over something on I-75 causing a blow-out. I pulled off the interstate to change the Traveling to the Knoxville area from Nashville for the day I ran over something on I-75 causing a blow-out. I pulled off the interstate to change the tire and noticed that whatever I ran over not only pierced the tire but also put a hole on the inside of the rim about the size of a half-dollar. I called my mechanic back in Nashville and they recommeded I go to Harper Acura and ask for Mike or John in the parts department. As luck would have it a customer was there having a rim replaced on his wife's car (she had hit a pothole that bent the rim). Mike was able to swap out my irreparable rim with the one from that customer's wife's car and mounted a used tire he had on site. When the repair was completed Richard took my car for a test drive to make sure the vibration from the bent rim wasn't unbeareable at highway speeds. As I prepared to pay for the repair I was told there was no charge. If that doesn't define "customer service" I don't know what does. More

Just bought a new MDX! Harper is such a wonderful dealership to work with! Always makes the process as easy as possible! I will never buy a car from anywhere or anyone else Harper is such a wonderful dealership to work with! Always makes the process as easy as possible! I will never buy a car from anywhere or anyone else but Harper! A special thank you to Michael & RJay we really appreciate it & absolutely love or new ride she is bad to the bone!!! More

Pleasant experience Purchasing a new car has always been a dreaded hassle at our household. The experience at Harper Acura was so pleasant that I wouldn't hesitate to pu Purchasing a new car has always been a dreaded hassle at our household. The experience at Harper Acura was so pleasant that I wouldn't hesitate to purchase another automobile from them in the future. Our sales agent was Mark Cauthen and he was so easy to work with, very knowledgeable and extremely helpful! More