Harper Acura

Would go out of my way to work with them again Worked with R. Jay and Mark on a used car I found on autotrader. Live 3 hours away and they were more than accomodating to my schedule twice as I was Worked with R. Jay and Mark on a used car I found on autotrader. Live 3 hours away and they were more than accomodating to my schedule twice as I was coming through East TN. Helped me out by cramming me in on a previous business trips when having issues with my RL so I was glad to give them the business. Seemless buying experience, no surprises, and wonderful customer service. Certainly not a traditional sale for them but they handled it with ease. More

Great car buying experience Nice easy straight forward pricing. No gotcha dealer fees. Nice courtesy sales staff. Sales staff treats you like family and goes the extra mile. Nice easy straight forward pricing. No gotcha dealer fees. Nice courtesy sales staff. Sales staff treats you like family and goes the extra mile. No high pressure sales. Excellent white glove service department More

We will be back to buy another This is the best dealership experience we have ever had. Buying from Mark was the best possible dealer purchase. He makes you feel comfortable and con This is the best dealership experience we have ever had. Buying from Mark was the best possible dealer purchase. He makes you feel comfortable and confident answering questions and representing a top notch product and dealership. More

Mark and Angela made our car buying experience wonderful! After talking with Angela Patrick, the sales manager, she assigned us an excellent salesman, Mark Cauthen. Mark was friendly, helpful, and extremely k After talking with Angela Patrick, the sales manager, she assigned us an excellent salesman, Mark Cauthen. Mark was friendly, helpful, and extremely knowledgeable. He made our experience seamless and pleasant. We would definitely recommend him and Harper Acura to anyone looking for an excellent vehicle and an outstanding dealership! More

Outstanding service! Words could not explain the level of professionalism and the way they make you feel at home. Harper Acura is a place where even if you don't buy from Words could not explain the level of professionalism and the way they make you feel at home. Harper Acura is a place where even if you don't buy from them they will go out their way to help you and support you to find the car that is right for you! More

Sales experience - New MDX I attempted to purchase the MDX in Nashville. The Nashville dealership pushed me to buy a car that was in-stock. I sensed they were not listening to I attempted to purchase the MDX in Nashville. The Nashville dealership pushed me to buy a car that was in-stock. I sensed they were not listening to what I wanted, the customer. Also, the purchase price was slightly better in Knoxville. Mark Cauthen, Sales Consultant, is a very professional salesperson. It was an enjoyable experience. A special thanks to Mark. Rodney Beason More

Drove 200 Miles for great service I looked everywhere in the Atlanta are for a particular car. Didn't find it. Found it at Harper Acura. Took care of the financing and price on the I looked everywhere in the Atlanta are for a particular car. Didn't find it. Found it at Harper Acura. Took care of the financing and price on the phone with Shane on a Thursday. Drove to pick it up and was everything that it promised to be from description of car, financing, and price. Was in and out within a hour. Would highly recommend to any local or out of town individual for that top notch service. More

Spontaneous drop-in exceeds expectations While traveling from Nashville to Charlotte, the cover that slides over my TL's cupholder became jammed, thus preventing access to my wallet, phone, e While traveling from Nashville to Charlotte, the cover that slides over my TL's cupholder became jammed, thus preventing access to my wallet, phone, etc. A quick Google search showed Harper Acura in Knoxville, TN to be the closest Acura dealership and I thought I would try my luck. I stopped into the service center completely out of the blue without ever having stepped foot in Harper Acura before and I interacted with the utmost courteous, friendly and supremely helpful staff. Within minutes, my car was pulled into a service bay and fixed by a technician with an overall turnaround time of less than 5 minutes. Free of charge and with a smile, the Harper Acura team left me astounded with their customer service. Meanwhile, the genuinely friendly and pleasant Ray Panzera chatted with me and made me feel at home. I don't live in Knoxville, nor am I in the market for a new car, but if I was, Harper Acura would be receiving my business without a moments delay. More

Great experience, courteous and professional service Recently purchased vehicle from Harper Acura, Michael Boswell and Andy Dean were very knowledgeable and professional throughout the entire process. Recently purchased vehicle from Harper Acura, Michael Boswell and Andy Dean were very knowledgeable and professional throughout the entire process. Both were very patient and answered all of our questions, and were attentive and courteous with no high pressure sales tactics. We recently brought the vehicle in for service, and were impressed with the courtesy and professionalism of the service staff. Brad Laura handled the intake and also demonstrated courtesy, professionalism and great customer service. So glad we chose Harper Acura! More

Service and Sales Review We now own 2 Acura autos. The past experience with Service and Sales personnel at Harper Acura was the primary reason for purchasing a second Acura We now own 2 Acura autos. The past experience with Service and Sales personnel at Harper Acura was the primary reason for purchasing a second Acura Iused ILX) The professional Sales and Service staff have been most helpful to us in the past. Both Andy Dean and Michael Boswell have been most polite and accommodating through out the sales experiences. Richard Tompa has been most helpful in service problems with the first auto purchased (MDX) and was one of the main reasons we decided to purchase the ILX to replace our second car. More