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Harper Acura
Knoxville, TN
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:30 PM
Tuesday 8:30 AM - 6:30 PM
Wednesday 8:30 AM - 6:30 PM
Thursday 8:30 AM - 6:30 PM
Friday 8:30 AM - 6:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 875 reviews
December 16, 2011
The service department is great and I usually work with Kenny Rolen. Kenny takes great care of me and my two current acuras (an MDX and RSX). I can and do call Kenny with service questions and he helped Kenny Rolen. Kenny takes great care of me and my two current acuras (an MDX and RSX). I can and do call Kenny with service questions and he helped me with information about acura cars when I purchased two used acuras for my son over the past two years. They even inspected one of the cars before I bought it to make sure I had a good idea of the condition. I have all my service done at the dealership and even purchase my tires there (they are competitive on prices and know which tires work best on these vehicles). More
by mike parton
Employees Worked With
kenny rolen
December 16, 2011
I just had my 04 mdx in today for service. A check engine light had come on. Upon calling the service department, I was assured that it was not an emergency, and an appointment was scheduled 2 days l engine light had come on. Upon calling the service department, I was assured that it was not an emergency, and an appointment was scheduled 2 days later. I always feel at ease when taking my car to Harper Acura, thanks especially to Kenny Rolen. He always fully explains the details before, during and after any visit. I also appreciate the loaner cars as it allows me to continue my day without a hitch. Harper Acura service department has serviced my car for 7 years running, and will for many years to come. More
by doubledippin
Employees Worked With
Kenny Rolen
December 16, 2011
Our garage currently stables three Harper Acura vehicles. All services are completed at Harper Service Department. They are helpful, friendly, and always prompt. They let me know what services are needed an All services are completed at Harper Service Department. They are helpful, friendly, and always prompt. They let me know what services are needed and when. When a problem arises, out of the blue, they have assisted me without an appointment. I would highly recommend their service department. More
by shadycove
Employees Worked With
Kenny
December 15, 2011
Just today I was told by a complete stranger that they liked my RDX. I told them that HarperAcura is a great dealership and that the service department is key to my wanting to stay with Acura models. Kenn liked my RDX. I told them that HarperAcura is a great dealership and that the service department is key to my wanting to stay with Acura models. Kenny Rolen takes excellent care of my car and always make me feel comfortable in the process ! More
by Mary Wilson
Employees Worked With
Kenny Rolen
December 15, 2011
I CAME IN TWO WEEKS AGO WITH A FLAT TIRE IN A TERRIBLE RAIN AT 5:50pm. Kenny could of said and I would of been happy , we'll put a new tire on your car in the morning , we are closing at 6 PM. But not K RAIN AT 5:50pm. Kenny could of said and I would of been happy , we'll put a new tire on your car in the morning , we are closing at 6 PM. But not Kenny, he and Chris took my car right to the back , put a new tire on my 2005 Accura TL and I was out of ther at 6:10 PM. As long as I live in this area, Harper will be the only dealership I will buy a car from, because of guys like Kenny. My wife has a 2004 MDX and she thinks the world of Kenny. She brings homemade cookies to him at every oil change. Rich and Fan Markiewicz More
by allyman
Employees Worked With
KENNY IN SERVICE
December 15, 2011
I was looking at an RDX. I didn't really like it. Michael suggested I try an MDX. Wow loved it. It was beautiful and would be a certified used car. We bought it. I've told everyone how good the dealership is suggested I try an MDX. Wow loved it. It was beautiful and would be a certified used car. We bought it. I've told everyone how good the dealership is. More
by Dana Dobson
Employees Worked With
Michael Boswell
November 29, 2011
Looking for a new vehicle, I have been to several dealerships and met several helpful salesmen, but none were as impressive as Michael, who assisted us while at Harper Acura. He was professional, inf dealerships and met several helpful salesmen, but none were as impressive as Michael, who assisted us while at Harper Acura. He was professional, informative and personable, and he truly went the extra mile to ensure we got everything out of our visit and out of the purchase. He never product pushed, but rather demonstrated the quality of what we were buying. He gave us time to think over the purchase and stayed late to allow my husband to bring the vehicle home to me. I will recommend that my friends and family visit Michael for any future car purchase. While at Harper, I also met Shannon who was friendly and helpful and who took the time to introduce himself and to ensure we were getting everything we needed in our visit. I also spoke to several other employees (in both the financing and service departments) who were all extremely nice. Now that we're at home, I couldn't be happier with our purchase. The car is like new, and I look forward to driving it for years to come. More
by ebatson54
Employees Worked With
Michael Boswell, Shannon Harper
October 16, 2011
My husband and I were looking for an SUV when we drove up to Harper's lot. We ended up purchasing a certified pre-owned Acura TL and Michael Boswell was the main reason. Before we came to Harper, we had be to Harper's lot. We ended up purchasing a certified pre-owned Acura TL and Michael Boswell was the main reason. Before we came to Harper, we had been to 10 other dealerships and dealt with plenty of pushy salespeople. Our experience with Michael Boswell at Harper was unlike any other car buying experience...in a good way. He was so friendly and showed us some of the Acura SUV's, but then showed us the TL. We loved it. He knew so much about the car and was so informative. He was patient with us, answered all our questions, and went the extra mile to get our business. Once purchased, they detailed the car, filled up the gas tank, and showed me what every button did. Michael even set up the bluetooth for me! Since the sale, he has called on a regular basis to check and make sure I still love my car. I would recommend Michael Boswell and Harper Acura to anyone looking for a new or used vehicle. More
by england-TL
Employees Worked With
Michael Boswell
September 15, 2011
I recently purchased a pre-owned Acura TL. This was the first time I opted to purchase a pre-owned vehicle versus a new one. I must say that I was thoroughly impressed with the quality of the car and its o first time I opted to purchase a pre-owned vehicle versus a new one. I must say that I was thoroughly impressed with the quality of the car and its overall performance. This is the first time I have purchased an Acura and I absolutely love it. In addition to the quality of the car, I received exceptional service from Michael Boswell. Michael made me feel completely at ease and was very knowledgeable of the car I was purchasing. He really went the extra mile in taking the time to show me all of the features that my car is equipped with and how to use those features. Michael also went above and beyond regarding the level of service I expected when he pointed out a couple of places on the car that I didn't initially notice. These are small dents on the hood and side of the car. He wanted to make the overall purchase experience as if I was purchasing a brand new car and made the committment to have the dents taken care of. I can honestly say that this is the best purchase experience I have ever had. I will definitely contact Michael for my next Acura purchase and will recommend him and Harper Acura to all of my friends and family. More
by mustang.sally
Employees Worked With
Michael Boswell
September 07, 2011
I have heard from so many people how great of a deal I received at Harper Acura. The sales member I worked with, Michael Boswell, really earned my business. When I was in the process to go and purchase received at Harper Acura. The sales member I worked with, Michael Boswell, really earned my business. When I was in the process to go and purchase another vehicle, he found the perfect match for me. In order to ensure I could pick up my vehicle Michael stayed around after normal operating hours to accommodate my late arrival. I couldn't be happier about my new vehicle purchase. They made the purchase and financing so easy and quick. My home address was even programmed into the car's GPS to take me home after I filled out all of my paperwork. I would highly recommend this dealership and Michael to anyone looking to purchase an Acura automobile. More
by seed22
Employees Worked With
Michael Boswell
