Harper Volkswagen
Knoxville, TN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and becau However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word More
Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and becau However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word More
I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I under everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home. More
I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I under everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home. More
Excellent saleswoman, very attentive to every question. Explained everything clearly considerate of buyers hesitations and offered more information to help buyers understand and feel well informed. She app Explained everything clearly considerate of buyers hesitations and offered more information to help buyers understand and feel well informed. She appeared to know the answers to all of the questions about different aspects, In one case we couldn’t get the computer to interface with my phone, so she got one of the other salesmen with more experience, when that didn’t work she took us to the service department where we made an appointment. She made sure we were happy with our new, used car. We couldn’t have ask for better treatment. We will continue to be customers and use the same saleswoman and service department. More













