
Harper Volkswagen
Knoxville, TN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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I found everyone at Harper Volkswagen to be very professional and courteous. The service was done in a timely manner and I am very pleased with the service experience overall. professional and courteous. The service was done in a timely manner and I am very pleased with the service experience overall. More
Logan, my service advisor, was courteous, very knowledgeable and took excellent care of us. After our first loaner car had airbag issues he made sure we got an excellent replacement. He kept me in knowledgeable and took excellent care of us. After our first loaner car had airbag issues he made sure we got an excellent replacement. He kept me informed about our car and progress on the repairs. More
Joey was very helpful! I highly recommend Harpers! Trustworthy, timely, and informative. He kept me updated while I waited for my car and I really appreciated that. I highly recommend Harpers! Trustworthy, timely, and informative. He kept me updated while I waited for my car and I really appreciated that. More
I recently purchased a 2013 diesel VW and experienced a sudden (unexpected) dashboard indicator light. Harper VW Service Advisor Joey and Service Tech Josiah were thorough, competent and attentive to my c sudden (unexpected) dashboard indicator light. Harper VW Service Advisor Joey and Service Tech Josiah were thorough, competent and attentive to my concerns. They gave me detailed answers to all my questions using plain English (*with patience because I asked LOTS of questions). I was happy to get my car back per the service schedule. The waiting area was clean, quiet, and although very busy, I never felt rushed or unimportant. As a first-time Volkswagen owner and a new customer at Harper VW, I have confidence with the positive relationship established by Joey and will definitely return for future service on my car. More
The people working at Harper are always neat,friendly & helpful. My car is always ready when they say it will be. Great customer service. Thanks! helpful. My car is always ready when they say it will be. Great customer service. Thanks! More
We owned 4 Jetta and 1 Fox . Joey has all way treat us good.we have owned 4 Jetta and 1 Fox . Harper’s is the only one that done the repairs on them. Joey has all way treat us good.we have owned 4 Jetta and 1 Fox . Harper’s is the only one that done the repairs on them. More
I want to rate them higher, but I walk away with disappointment every time. From empty promises by our salesman, to getting back a dirty vehicle after service (not just once, but 3 times), to not be disappointment every time. From empty promises by our salesman, to getting back a dirty vehicle after service (not just once, but 3 times), to not being able to properly diagnose and fix my dashboard issues...just disappointed. More