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Harper Volkswagen

Knoxville, TN

4.7
952 Reviews
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9901 Kingston Pike

Knoxville, TN

37922

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Showing 952 reviews

September 09, 2025

I found everyone at Harper Volkswagen to be very professional and courteous. The service was done in a timely manner and I am very pleased with the service experience overall. More

by Tn10d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Sep 10, 2025 -

Harper Volkswagen responded

Thank you for your kind words! We are pleased to hear that you had a seamless and efficient service experience with our team at Harper Volkswagen of Knoxville. Safe travels!

September 03, 2025

Logan, my service advisor, was courteous, very knowledgeable and took excellent care of us. After our first loaner car had airbag issues he made sure we got an excellent replacement. He kept me in More

by rbsvcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Sep 04, 2025 -

Harper Volkswagen responded

Thank you for sharing your experience with Logan! We appreciate your support and hope to serve you again in the future. See you next time at Harper Volkswagen of Knoxville!

August 27, 2025

Joey was very helpful! I highly recommend Harpers! Trustworthy, timely, and informative. He kept me updated while I waited for my car and I really appreciated that. More

by Mbgoldens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Aug 27, 2025 -

Harper Volkswagen responded

Thank you for sharing your experience with Joey! We appreciate your confidence in our team and we hope to work with you again in the future. -Harper Volkswagen of Knoxville

August 27, 2025

I recently purchased a 2013 diesel VW and experienced a sudden (unexpected) dashboard indicator light. Harper VW Service Advisor Joey and Service Tech Josiah were thorough, competent and attentive to my c More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Joey H, Service Tech Josiah
Aug 27, 2025 -

Harper Volkswagen responded

Thank you for your thoughtful review, MJ! We're so pleased Joey and Josiah made your first Harper Volkswagen of Knoxville service experience a success. We look forward to serving you and your Volkswagen for many miles to come!

August 21, 2025

The people working at Harper are always neat,friendly & helpful. My car is always ready when they say it will be. Great customer service. Thanks! More

by nobler2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Hansard
Aug 25, 2025 -

Harper Volkswagen responded

Thank you for sharing your awesome feedback! We will be sure to pass along your kind words to the team. See you next time here at Harper Volkswagen of Knoxville!

August 20, 2025

Great service. Quickly got fhe car in and out, even washed it!! Nice waiting area, managed to NOT drive out in a new VW! More

by snappedoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 22, 2025 -

Harper Volkswagen responded

We are delighted to hear that our Harper Volkswagen of Knoxville team made your visit so smooth and stress-free! We hope to see you again soon! Safe travels!

July 29, 2025

We owned 4 Jetta and 1 Fox . Joey has all way treat us good.we have owned 4 Jetta and 1 Fox . Harper’s is the only one that done the repairs on them. More

by paulredmon2603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Jul 30, 2025 -

Harper Volkswagen responded

Hi Paul, thank you for your continued support and loyalty over the years! We are so glad you've had positive experiences with Joey and our team at Harper Volkswagen of Knoxville. We truly value your business!

May 28, 2025

We had a good experience with Harper VW! Dustin was very helpful with navigating a few unexpected issues with our purchase. More

by sfpowe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin White
May 28, 2025 -

Harper Volkswagen responded

Thank you for sharing your experience with Harper Volkswagen of Knoxville! We're glad Dustin was able to assist you through the unexpected issues. We appreciate your feedback and hope you're enjoying your new vehicle!

May 07, 2025

I want to rate them higher, but I walk away with disappointment every time. From empty promises by our salesman, to getting back a dirty vehicle after service (not just once, but 3 times), to not be More

by Soupergal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unlisted
May 08, 2025 -

Harper Volkswagen responded

We appreciate your feedback and are disappointed to hear about the repeated issues you've faced. We strive to provide reliable service and would like the opportunity to address these concerns directly with you. Please feel free to reach out at your convenience so we can work towards a resolution. Thank you, Mike Clem - Service Manager - 865-691-0393

May 03, 2025

Excellent and efficient service. My car was attended to in a timely manner and was left clean and ready to be picked as expected. More

by Irene Carlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
May 05, 2025 -

Harper Volkswagen responded

Irene, we're delighted to hear about your positive experience with our service team at Harper Volkswagen of Knoxville. Thank you for sharing!

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