Harper Volkswagen

Our recent car buying experience was superb at Harper Volkswagen!!! We will recommend this dealership to all comers. We do not respond well to pressure and we never felt any. All parties were informative Volkswagen!!! We will recommend this dealership to all comers. We do not respond well to pressure and we never felt any. All parties were informative, attentive, very helpful, and personable. I wanted to be absolutely sure about function, comfort, mileage per gallon, and price. The Harper team was patient and thorough in guiding me to a decision. When I was comfortable with the team, my husband got involved and all parties worked patiently to satisfy all his concerns also. Our salesman Steve, was the best! Natalie and David Broyles More

Service A+ service each time my car is service. Friendly and helpful staff. Showroom is spotless. Means even more these days! Thank you for making it such A+ service each time my car is service. Friendly and helpful staff. Showroom is spotless. Means even more these days! Thank you for making it such a pleasant experience. More

Would recommend only on things you know about what to expect done. Seems like every time there's a new thing they want to charge you for and nothing to back up there reason why. expect done. Seems like every time there's a new thing they want to charge you for and nothing to back up there reason why. More

The Atlas was our fourth purchase of a VW from Harper Volkswagen. Our experience has been nothing but superb from the purchase, financing and the service of our VW. Volkswagen. Our experience has been nothing but superb from the purchase, financing and the service of our VW. More

Harper VW customers for life! We are customers for life! Just bought our 7th car from Harper VW - the entire experience only gets better and easier every time. Andy worked with us We are customers for life! Just bought our 7th car from Harper VW - the entire experience only gets better and easier every time. Andy worked with us to help find exactly what we needed — we knew we could count on him to be totally straightforward, with zero pressure. It's great to know you have a partner in the process. And we always appreciate the friendly attention from every member of the sales and service staff every time we're at the dealership, whether for regular service or car-shopping again. I've recommended Harper to friends and family for going on 20 years and continue to do so! More

I really appreciated their great customer service, to me that is one of the two most important traits to have in a company! The second trait would be convenience. They did an awesome job at both! Thank you! that is one of the two most important traits to have in a company! The second trait would be convenience. They did an awesome job at both! Thank you! More

Harper dealerships treat me like I’m family. There is no other dealership that comes close. Amanda is great! Thank you all for your service! other dealership that comes close. Amanda is great! Thank you all for your service! More

Amanda was amazing, she kept us informed of progress on our Passat. She called us on regular basis to keep us updated. Very pleasant experience. The technician came out and showed me how to read the oil our Passat. She called us on regular basis to keep us updated. Very pleasant experience. The technician came out and showed me how to read the oil dip stick.which, for me, is hard to read. More

Our experience at Harper service has been consistently poor. Everybody from the receptionist to the mechanics are super rude, they drive our car without putting and paper down on the seats, and the prices poor. Everybody from the receptionist to the mechanics are super rude, they drive our car without putting and paper down on the seats, and the prices are exorbitant. They wanted to charge me $35 to replace a busted lighter fuse. No thanks! I will not use them for service ever again and I certainly won’t buy a car from them. More

Passat 2012 follow up Great service department. on top of things and professional. Had annual oil change earlier in year. talked about brakes needing to be done and small l Great service department. on top of things and professional. Had annual oil change earlier in year. talked about brakes needing to be done and small leak in power steering line. Could not afford it then so had to put it on back burner. They advised should be okay for awhile longer. Once I could work it into my budget scheduled and got it done. Work was done in time they said it would. I drive to Knoxville from Hermitage for their service department because I am not satisfied with the service I have received here. That should tell you something. More