Harper Volkswagen

First of all, I am always treated so nice, the work is always done as promised. A topnotch deslership. always done as promised. A topnotch deslership. More

I was the receiver of a ‘paper work ‘ error. Was informed by VW that my 2024 Atlas would need a new engine cover that would take 15 to repair. . In contacting Harper VW they asked if I could co Was informed by VW that my 2024 Atlas would need a new engine cover that would take 15 to repair. . In contacting Harper VW they asked if I could come in today and the would replace the engine cover in 15minutes. I was give a 2;20 appointment. I arrived at 2:30 anwas told it would be done in 10 minute. 1 1/12 hours later I asked to get my cell phone from the car. Sitting. By the fellow I was asking was my car. He went to get my car and discovered it was done , but he had no paperwork. Evidently my car had been quickly fixed but I was not notified because the person who checked me in Recieved no paperwork. I wonder how long I would have sat in waiting area before someone have realized there was a car sitting there, with someone waiting before I was notified. Harper VW needs to have a checks and balance set up so this does not happen. More

Harper Volkswagen in Knoxville has an excellent service department. They are honest and competent in any service transaction. I recommend this dealership for any service or for any future purchasing. I department. They are honest and competent in any service transaction. I recommend this dealership for any service or for any future purchasing. I have owned cars from this dealership for years and have never been disappointed when dealing with their service or sales department. My service contact is Phil Collins and I have purchased all my cars from Andy Maxey. Both men are kind and knowledgeable in all things Volkswagen. More

Austin did very good taking care of my questions. Everything thing worked as he said it would .car was ready on time Everything thing worked as he said it would .car was ready on time More

Took my Atlas in for the oil change, & 30 thousand miles maintenance. Very professional, & informative about my vehicle service. maintenance. Very professional, & informative about my vehicle service. More

Austin was very nice to us and explained the importance of having our VW serviced. Thanks to all . of having our VW serviced. Thanks to all . More

There sales and finance departments were awesome and are past history with there service department is the reason we came back past history with there service department is the reason we came back More

friendly and honest service . I will go back l. They work with you and offer a complimentary warranty that no other dealer does I will go back l. They work with you and offer a complimentary warranty that no other dealer does More

I found everyone at Harper Volkswagen to be very professional and courteous. The service was done in a timely manner and I am very pleased with the service experience overall. professional and courteous. The service was done in a timely manner and I am very pleased with the service experience overall. More

Logan, my service advisor, was courteous, very knowledgeable and took excellent care of us. After our first loaner car had airbag issues he made sure we got an excellent replacement. He kept me in knowledgeable and took excellent care of us. After our first loaner car had airbag issues he made sure we got an excellent replacement. He kept me informed about our car and progress on the repairs. More