Harper Volkswagen

Smooth purchase This is the 3rd VW we buy from Harper. We have always been happy with our purchases. Steve Holmes has been our car sales person all 3 times and he ha This is the 3rd VW we buy from Harper. We have always been happy with our purchases. Steve Holmes has been our car sales person all 3 times and he has been wonderful. Everything is stated up front, no surprises or hidden deal. Steve helps you find the car you need and stays in touch with you if anything changes. Deadlines and promises are kept. I have dealt with other car dealers at other auto makers, but at Harper I always had the smoothest experience. All 3 times, I drove away with my new car completely satisfied. More

Great place to breakdown I broke down in my new Certified Pre Owned Jetta Sportwagen I had just purchased in Springfield Virginia at a Shady dealer. Harper was the closest dea I broke down in my new Certified Pre Owned Jetta Sportwagen I had just purchased in Springfield Virginia at a Shady dealer. Harper was the closest dealer. Shady neglected to fix many of the things on the car to meet the CPO requirements. Sadly as I type this I still don’t have my car. It’s been over 2 weeks sitting at my local dealer where it broke down the second time. But this has nothing to do with Harper VW. Harper was great! Great staff, great dealership to hangout in. They set me up with a great hotel in downtown Knoxville and made sure I had a ride. I felt no need for a loner car but had I asked I’m sure they would of set me up. They got my car back up and running and I made it 30 miles from home when it broke again. No fault of Harper. I made some good friends there and plan to return for one of their car shows in the future. I’m working with Volkswagen Corporate now to try and sort my issues that should of been fixed before the car was ever put on the lot. More

Alltrack service Steve Nicole went above the call of duty handling the service my car required. I am proud of my car and having Harpers standing behind their product Steve Nicole went above the call of duty handling the service my car required. I am proud of my car and having Harpers standing behind their product provides a high level of confidence in my purchase decision. More

140,000 Service Steve Nicole is one of Harper's Volkswagen service reps that has helped me for 17+ years, first with my 2001 Passat and now with my 2012 Passat. He's Steve Nicole is one of Harper's Volkswagen service reps that has helped me for 17+ years, first with my 2001 Passat and now with my 2012 Passat. He's always kind, courteous and thorough when making sure my maintenance is up to date and my car is running properly. I usually reserve a loaner car which Steve makes sure is available prior to my appointment. After this last service was completed, I was about to leave when I noticed my lightbulb sensor was on. I asked Steve to check it out. He and a service tech had it changed out promptly, and I was on my way in under 10 minutes. This is above and beyond great service! More

Excellent customer service On a very busy Saturday morning, my headlamp was returned to working order in less than 30 minutes! Total wait time! Special thanks to Jarred for goi On a very busy Saturday morning, my headlamp was returned to working order in less than 30 minutes! Total wait time! Special thanks to Jarred for going above and beyond for customer satisfaction 😁 More

Great trade I was given fair value for my trade in, and my salesman, Trever, made the whole buying experience a pleasure. I will recommend Harper VW to anyone who I was given fair value for my trade in, and my salesman, Trever, made the whole buying experience a pleasure. I will recommend Harper VW to anyone who asks. More

Customer Care Excellent customer care in the sales department - I purchased three vehicles from Harpers. Also outstanding customer care in the service department. Excellent customer care in the sales department - I purchased three vehicles from Harpers. Also outstanding customer care in the service department. The location of the dealership is convenient from almost anywhere. Only once did I have an appointment with Chris when he was not at his desk and had to be paged. More

Great service and friendly staff I was served promptly by a very professional staff. I am always treated like a valued customer. I like the new rewards program! I am impressed with H I was served promptly by a very professional staff. I am always treated like a valued customer. I like the new rewards program! I am impressed with Harper. More

Oil change It took two & a half hrs cause they said was pulled away from my car. They also did not go over a check list like the Chattanooga dealership does It took two & a half hrs cause they said was pulled away from my car. They also did not go over a check list like the Chattanooga dealership does More

Jared and Steve are the best ! Harper vw is fortunate to have great service support in Jared and Steve. They are professional and keep you informed of the progress. Get you in and Harper vw is fortunate to have great service support in Jared and Steve. They are professional and keep you informed of the progress. Get you in and out as quickly as possible. More