Harper Volkswagen

Not a happy customer Not happy at all with VW. I bought my TDI last fall and complained about the poor milage (32 - 34 mpg) and was told it was in the parameters of expect Not happy at all with VW. I bought my TDI last fall and complained about the poor milage (32 - 34 mpg) and was told it was in the parameters of expected milage. Everyone I talked with who owned it before the "fix" got well into the 45-50 range and VW stated it would barely affect milage after the "fix". Occasionally there was a "coil light" on when cold and an "engine" signal briefly at times. When I went to Harpers with my concerns they said it was normal and would charge me a $99 diagnostic fee and not within TDI warranty. This year I finally called VW customer care and they said to take it in. The service consultants Andy Maxey and Chris Ramsey again tried to discourage me from getting it diagnosed saying it would not be covered work even though another shop ran the diagnostic for free and showed multiple "turbo boost" errors. They said the dash light had to on at the time it was brought in. What? The diagnostic was done and I was told the "throttle control" was way off and after they had a long conversation with VW headquarters they would repair it. Im sure if I had not started a case with VW customer care I would have been charged the full amount. My questions are this. 1. Why did the OBD computer NOT pick up a huge malfunction of the throttle control and display on dash? 2. Although milage is better (have not used a full tank yet) it is still no where near common levels. Why? 3. Why did I have to fight so hard to get it fixed? 4. The Harper VW service consultants blamed VW main for the "confusion" over warranty. Is this true? How can I ever trust this dealer, or is it really VW that I can not trust? I had intended to keep this car for a long time as it had ALL the service records done on time, only 88k miles, and obviously well cared for cosmetically and garaged as paint is excellent. However, I will probably sell it and will be my last VW I or my family and friends will ever own unless these issues are resolved. Thank you for your time. Sincerely, Jonathan Sielken More

Sales and clear coating application Sales person was great. Very personal, knowledgeable, friendly. He was NOT pushy, which I greatly appreciated. Service dept was very good, too. Profe Sales person was great. Very personal, knowledgeable, friendly. He was NOT pushy, which I greatly appreciated. Service dept was very good, too. Professional, courteous, efficient. Car is just beautiful. More

Warranty repair Chris was very informative and great communication Car has some warranty work needed fixed these guys took care of the problem in a timely fashion ve Chris was very informative and great communication Car has some warranty work needed fixed these guys took care of the problem in a timely fashion very happy with their work Overall look of the dealership was very clean And inviting More

Best service department i ever dealt with Jarred took care of my problem immediately so I didn't need to come back I was extremely happy. I would definitely recommend this dealership to everyo Jarred took care of my problem immediately so I didn't need to come back I was extremely happy. I would definitely recommend this dealership to everyone. More

2019 Tiguan Great experience, very nice people to work with, easy process, seemed like they really cared about me and wanted me to get the best deal possible. Unl Great experience, very nice people to work with, easy process, seemed like they really cared about me and wanted me to get the best deal possible. Unlike most sales people, who only want to make a sale, Chris and the others wanted to help me get what I wanted to be happy. More

Recall Repair I called to schedule a recall repair and was given a time and day for the repairs. I stated that I was from out of town and would have to stay in town I called to schedule a recall repair and was given a time and day for the repairs. I stated that I was from out of town and would have to stay in town until the repairs were completed and was told the repairs would take about 2 hours to complete. We drive two cars to Knoxville, dropped the car off and stayed away from the dealership for 2 - 1/2 hours. When we returned we were told the repairs had not been made yet - they just started and it would be another 2+ hours. We ended up wasting a whole day for a two hour repair. When they scheduled me a time I believed they would have the repairs completed during that time period - not whenever they got around to it. I will think twice before I get any work done at that dealership again and then probably won't! More

Professional Thorough, professional and timely in all the experiences I have had in the past 2+ years. Chris, my consultant has always been helpful and most impor Thorough, professional and timely in all the experiences I have had in the past 2+ years. Chris, my consultant has always been helpful and most importantly, truthful. More

Someone Listened! Previously when I went car shopping the majority of dealers/salesmen did not listen to what I was looking for in a vehicle. Mostly it was just what t Previously when I went car shopping the majority of dealers/salesmen did not listen to what I was looking for in a vehicle. Mostly it was just what they wanted to sell me off the lot or they would price obtaining my desired car out of reach because they had to search and get it shipped to them. I found what I wanted at Harper Volkswagen! Thank you! More

Outstanding. Exceptional Stephen Nicole did a fantastic job making the necessary repairs to my VW GTI! He was truthful, professional, & exceptional in communicating with me. Stephen Nicole did a fantastic job making the necessary repairs to my VW GTI! He was truthful, professional, & exceptional in communicating with me. I would highly recommend Harper VW & Stephen! More

Great service Everyone was great. Friendly and professional. Did the work that had to be done and check if something else needed attention. Will definitely come bac Everyone was great. Friendly and professional. Did the work that had to be done and check if something else needed attention. Will definitely come back. More