
Harper Volkswagen
Knoxville, TN
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Great service Everyone was great. Friendly and professional. Did the work that had to be done and check if something else needed attention. Will definitely come bac Everyone was great. Friendly and professional. Did the work that had to be done and check if something else needed attention. Will definitely come back. More
Best car buying experience ever!!!! Steve Holmes is the best salesman I’ve had, he’s not pushy and I truly felt he had mine and my family best interests first. Rick made the loan process Steve Holmes is the best salesman I’ve had, he’s not pushy and I truly felt he had mine and my family best interests first. Rick made the loan process simple and he wasn’t overbearing about the different types of warranties, he simply let us know what each one was and how they could benefit us and allowed us to take our time and answered any questions we had. More
2006 VW Beetle ❤️ Excellent service department. Super helpful and friendly guys. Only place my Lady Bug ever goes. I have places closer, but it is worth the drive. Excellent service department. Super helpful and friendly guys. Only place my Lady Bug ever goes. I have places closer, but it is worth the drive. More
Twice as Nice! Recently, we had our CC and Toureg serviced at HarperVW. Steve and Chris did a great job coordinating the appointments and communicating details along Recently, we had our CC and Toureg serviced at HarperVW. Steve and Chris did a great job coordinating the appointments and communicating details along the way. They were both very professional as well. We appreciate both of our front of the house service coordinators and the technicians in the back of the house, who do great work! More
Tiguan repair Overall we are pleased with the service we received on our 2012 Tiguan. Communication about what repairs are covered by warranty, what is being done a Overall we are pleased with the service we received on our 2012 Tiguan. Communication about what repairs are covered by warranty, what is being done and a time frame when the repairs will be completed has been an issue. More
My baby I have had my beetle for 5 years and I would not take her anywhere else. I have even been out of a service plan for 2 of those years and still would I have had my beetle for 5 years and I would not take her anywhere else. I have even been out of a service plan for 2 of those years and still would not take her anywhere else . The guys are the best they are helpful, friendly and always there when I need them. More
Broken Key Ken in parts ordered a new key for us. It arrived the next day which was great since our key had broken off and was missing. Chris in service worked q Ken in parts ordered a new key for us. It arrived the next day which was great since our key had broken off and was missing. Chris in service worked quickly to get the car in and the key reprogrammed. More
Simple oil change Been going to Harper VW for 10 + years. Have yet to be disappointed in their service. Always efficient, courteous and friendly. A little expensive, bu Been going to Harper VW for 10 + years. Have yet to be disappointed in their service. Always efficient, courteous and friendly. A little expensive, but you get what you pay for ! More
60,000 mile service I took my VW golf in early Saturday morning for its 60,000 mile check-up. My car was 5th or 6th in a line-up out side the building. Steve greeted me b I took my VW golf in early Saturday morning for its 60,000 mile check-up. My car was 5th or 6th in a line-up out side the building. Steve greeted me by name with a smile, took my keys, and headed for my car. I remember thinking that out of the all the cars that he sees coming in every day that it was pretty amazing that he knew which car was mine. Also on a previous visit I had asked Steve if my windshield wipers needed to be replaced. At that time he said that they were fine. At this servicing he remembered this detail and had them replaced for me. I had totally forgotten to ask about it but Steve remembered. It feels like family here at Harper Volkswagen. More
Service Had a pleasant experience with the service department. They worked around my schedule and offered a car to drive if it was needed. I had a recall and Had a pleasant experience with the service department. They worked around my schedule and offered a car to drive if it was needed. I had a recall and alignment done and there were no issues. The car was returned washed and in good condition. More