Harper Volkswagen

Too long We needed the O2 sensor replaced on our Car. . They gave us a loaner car and said it should be done the next day when the part arrives. 4 business day We needed the O2 sensor replaced on our Car. . They gave us a loaner car and said it should be done the next day when the part arrives. 4 business days later, it’s fixed. The part takes approx 1 hr or less to install. Were told the mechanic was sick ( probably was. The flu is going around)). But, couldn’t one of the other 5-6 mechanics do the work?. Was disappointing. Typically they do great work and quick. Just missed the mark this time. More

Very good service I had my car in the shop and the service was very good. Always ask for Steve he’s the nice guy and he’ll take care you. I had my car in the shop and the service was very good. Always ask for Steve he’s the nice guy and he’ll take care you. More

Great Service crew, always ready to help I have a 2004 VW Touareg that needed new break pads and they scheduled it on short notice and provided a loner car. They are always a polite and helpf I have a 2004 VW Touareg that needed new break pads and they scheduled it on short notice and provided a loner car. They are always a polite and helpful group. Service is always well done with solid explanations of what was done and why any changes were needed. More

I have had a 2002 Beetle since she was brand new! I recently pulled myself up by the boot straps & decided it was time to get a new one... now, this was a BIG decision because I was VERY attached to th recently pulled myself up by the boot straps & decided it was time to get a new one... now, this was a BIG decision because I was VERY attached to this car!! I had graphics on her & she was my “Pearl”.. You see-she was black & was “decorated” all inside in Pirates of the Carribean! The windsheild had “The Black Pearl” & the back glass had Cap’n Jack’s “colors”! My daughter grew up in that car! Needless to say: VERY attached.. Well-Andy @ Harper helped me look for the longest for another stick shift & they just aren’t out there...I had asked Andy that when I decided on one, would he make sure we got the graphics taken off of her(sentimental reasons)...he said he would...Needless to say: Andy & the guys treated me w/the utmost respect through all this-they helped me decide on a car & totally were w/ me every step of the way-taking all my crazy emotions into consideration!!! I will NEVER leave Harper Volkswagen! They are extended family to me!! Andy was SO sensitive to my emotions over giving up “the Pearl”! I appreciate Andy & the guys @ Harper more than they’ll ever know!! (I’m this-close to getting my husband on board for Harper, too!!) U will NOT find a better dealership!!!) More

Harpers are the best!!! I have purchased vehicles from Harpers for over 14 years! I have purchased from their Porsche dealership as well as their VW dealership and can say I I have purchased vehicles from Harpers for over 14 years! I have purchased from their Porsche dealership as well as their VW dealership and can say I have received superior service from both! This dealership goes above and beyond to give their customers the very best service of any dealership in the Knoxville area! You will never go wrong with using the Harper dealerships!! They are the best!!! More

OUTSTANDING EXPERIENCE AS ALWAYS! Great service in a timely way with highly professional interactions with service personnel. Also, Chris Brown is still my idea of a great sales per Great service in a timely way with highly professional interactions with service personnel. Also, Chris Brown is still my idea of a great sales person! More

First Scheduled Service Harper made my 10,000 mile service a breeze. Flexible appointments, loaner car if needed, and excellent communication from Steve (service advisor). Harper made my 10,000 mile service a breeze. Flexible appointments, loaner car if needed, and excellent communication from Steve (service advisor). See you at 20,000 miles! More

Very good service & very patient I took my car to different places for services and they were hard to deal with so I went to the dealership and they were so kind and good a making sur I took my car to different places for services and they were hard to deal with so I went to the dealership and they were so kind and good a making sure I felt calm and reassured my car was gonna be ok More

Great experience! This was absolutely a wonderful car buying experience. There was zero pressure, and we didn't feel like we were getting the typical car shopping hust This was absolutely a wonderful car buying experience. There was zero pressure, and we didn't feel like we were getting the typical car shopping hustle. Chris Brown was amazing! He was patient while we asked questions, and his follow up, post initial visit, was very warm and assuring. We did buy a great Jetta and ended up getting the upgraded package because it just made sense. I highly recommend Chris Brown and Harper Volkswagen. Great experience! More

Man alive it's worth the drive! We shopped other dealerships closer to our home before our deal with the Harper folks. It was easy to see that they were putting our interests first, We shopped other dealerships closer to our home before our deal with the Harper folks. It was easy to see that they were putting our interests first, thereby assuring that we would be satisfied customers, rather than pushing a sale at all means like other dealers. Overall, it was a fun experience and Steve did a fine job facilitating the details and explaining the newest features. More