
Harper Volkswagen
Knoxville, TN
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Best Service In Town These guys genuinely care about you and your car. They establish a relationship with you and listen to your concerns. They are very helpful and do wha These guys genuinely care about you and your car. They establish a relationship with you and listen to your concerns. They are very helpful and do what they can to keep the customer happy. Steve couldn’t have been any nicer or done more! He always goes above and beyond to help! More
Excellent I am so pleased with Harper Volkswagen. Staff and Service Department are awesome. Thank you, Steve Nicole for the excellent customer service. Looking I am so pleased with Harper Volkswagen. Staff and Service Department are awesome. Thank you, Steve Nicole for the excellent customer service. Looking forward to my next visit. More
Best car buying experience I ever had This was by far the best car buying experience I have ever had. We started looking back in July 18 for a car and doing our research. Went to the deale This was by far the best car buying experience I have ever had. We started looking back in July 18 for a car and doing our research. Went to the dealership told them we weren’t going to buy today but we wanted to look around. No pressure and the salesman, Cory walked us around and answered any questions we had. Fast forward to Monday 9/24/18. We go in and decide to test drive a Tiguan. The same salesman Cory was again nothing but wonderful. Informative, friendly and didn’t push us. Turned out I didn’t like the Tiguan(wasn’t as roomy as I imagined, nothing against the car). So we have him show us a car. I fall in love with the Passat. So not only does Cory and the finance manager Rick stay past closing but since it was so late they weren’t able to get financing available, the next day Rick worked on getting us the best deal(and I do mean the best deal) and Cory came in on his day off to assist us in purchasing the car and going over any last questions we had. And on top of it all when we were about to leave we noticed a tiny dent towards the front of the car. It really wasn’t even big enough to worry about but Cory was a champ and made sure to help us get the repair for the shop set up for when was best for us and to make sure we had a car in the meantime. I literally could not have imagined a better experience when buying a car. I won’t ever buy a car anywhere else at this point. More
AWESOME! AS ALWAYS! In every Way! I will never go anywhere else. Thanks Andy your crew and yourself always exceed all my expectations. Y'all Rock!!!!!!!!!!! In every Way! I will never go anywhere else. Thanks Andy your crew and yourself always exceed all my expectations. Y'all Rock!!!!!!!!!!! More
service on my Jetta Harpers VW service dept is always professional, courteous, and efficient. They always carefully explain what needs to be done and what it is likely t Harpers VW service dept is always professional, courteous, and efficient. They always carefully explain what needs to be done and what it is likely to cost. More
VW CC CODES Had sevrral fault codes (lights) come on while driving. Called Steve and set up an appointment the next morning before heading to work. He got me in Had sevrral fault codes (lights) come on while driving. Called Steve and set up an appointment the next morning before heading to work. He got me in and was even able to get me a loaner car at the the last minute. Fixed issues and picked up my car that afternoon before I had to pick up the kids from school. More
Great service Service engine warning light came on close to closing time. They suggested we bring I car in that evening right away . The car was ready by mid day Service engine warning light came on close to closing time. They suggested we bring I car in that evening right away . The car was ready by mid day the next day. Great service More
maintenance of bettle VW convertible serviced for oil change and tire rotation. Service personnel were friendly and helpful. Had care estimated for minor repairs Body shop VW convertible serviced for oil change and tire rotation. Service personnel were friendly and helpful. Had care estimated for minor repairs Body shop advisor/estimator also helpful and friendly. More
Awesome Friendly service and they went out of their way to get me into my brand new Jetta, sales and finance were super friendly and worked very hard Friendly service and they went out of their way to get me into my brand new Jetta, sales and finance were super friendly and worked very hard More
Friendly and prompt Super nice folks will bend over backwards to help as quickly as they can. And they allow our car crazy 13 year old to roam around inspecting the new c Super nice folks will bend over backwards to help as quickly as they can. And they allow our car crazy 13 year old to roam around inspecting the new cars More