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Harper Volkswagen

Knoxville, TN

4.7
958 Reviews
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9901 Kingston Pike

Knoxville, TN

37922

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Showing 958 reviews

February 27, 2025

Always keeps the customer informed and do a good job a high quality of work More

by kenyopp830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 28, 2025 -

Harper Volkswagen responded

We are so happy that our Harper Volkswagen of Knoxville team delivered an excellent experience. Thank you, Ken!

February 13, 2025

Great service Great people to deal with. Always do what you need.Contact you for what might need to be done later on. Again Thank for your service More

by Stvhale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Clem, Steve Nicole, Andy Maxey, Jeff Wells
Feb 14, 2025 -

Harper Volkswagen responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Harper Volkswagen of Knoxville provided great service and kept you informed. We appreciate your support and look forward to assisting with any future needs!

February 05, 2025

Worst buying experience ever. Finance manager slipped in finance change that was not discussed. Had to pay more to get agreed finance. Never had this happen ever. After compla More

by horsehockey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trever White
Mar 03, 2025 -

Harper Volkswagen responded

I'm sorry to hear about your experience with the finance process. We strive for transparency and it's concerning that this wasn't reflected during your visit. I'd like to discuss this further and see if we can help clear things up, so please feel free to reach out at your convenience. Thank you, Chris Brown - Sales Manager - 865-691-0393

February 05, 2025

I've been dealing with Harper VW for 25 years now and have no problem recommending the to friends and family. Just waiting to see if NAR gets a ID R now. More

by jef4130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Harper, Mike Bowie, Mike Clem, Bill Blair, Steve Nicole, Andy Maxey, Phillip Carr, Jeff Wells, Kimo Meheula
Feb 05, 2025 -

Harper Volkswagen responded

Thank you for your loyalty over the years to Harper Volkswagen of Knoxville! We appreciate your recommendations and hope you'll continue to enjoy our services. Fingers crossed for that ID R!

January 22, 2025

Estimates of the work needed were reasonable and the vehicle inspection, including the videos taken were appreciated. While the videos clearly showed additional work needed, the additional cost was expe More

by popaugen65
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 22, 2025 -

Harper Volkswagen responded

We're delighted to hear that you've been satisfied with our service at Harper Volkswagen of Knoxville for 12 years! It's great to know you found the estimates reasonable and appreciated the detailed vehicle inspection. Thank you for your continued trust in us!

January 07, 2025

I feel I have been treated fairly by this dealership and will continue to deal with them More

by Jpoulson319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jan 08, 2025 -

Harper Volkswagen responded

Thank you for the great review. We look forward to seeing you again at Harper Volkswagen of Knoxville!

December 21, 2024

Great experience both in purchasing the car and taking it to the service. Friendly staff, good quality service. Thank you! More

by Irina Ellsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 23, 2024 -

Harper Volkswagen responded

Irina, we're delighted to hear about your positive experience with both purchasing and servicing at Harper Volkswagen of Knoxville. Thank you for the kind words!

December 06, 2024

Harper VW service attention to detail continues to decrease. They suggest extra items that may or may not be necessary. Long gone are the days when they washed and vacuumed your car after spending hun More

by RC TN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
Dec 09, 2024 -

Harper Volkswagen responded

It's disappointing to hear about your recent experience with our service department. We strive for thorough and meticulous service, so it's concerning to learn that we may have fallen short in these areas. Your feedback is invaluable as it helps us improve, and I'd like the opportunity to discuss this further if you're open to it. Please feel free to reach out at your convenience. Thank you, Mike Clem - Service Manager - 865-691-0393

November 29, 2024

Was advised by Trever I would receive some relief in two new tires two days after purchasing the vehicle. Unfortunately I did not. Steve Holmes is a solid sales associate Update follow up with Trever and More

by Stevenlcollins04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Holmes, Trever White
Dec 02, 2024 -

Harper Volkswagen responded

Steven, thank you for sharing your feedback. We're glad to hear that Steve Holmes provided solid service. We apologize for any inconvenience regarding the tires and encourage you to reach out so we can address this matter further. Thank you, Chris Brown - Sales Manager - 865-691-0393

Dec 02, 2024 -

Stevenlcollins04 responded

Good morning. Trever White advised in an email over the weekend of planning to follow up on this and update today/Monday

October 10, 2024

Harper Volkswagen is dependable, accommodating, and fair. Their video diagnostics are state of the art, clear, and easy to understand. More

by mcintosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil and John, Mike Clem, Steve Nicole, Andy Maxey
Oct 10, 2024 -

Harper Volkswagen responded

Thank you for highlighting the dependable and accommodating service at Harper Volkswagen of Knoxville! We're glad to hear that our video diagnostics made your experience clear and easy. We appreciate your feedback!