
Harper Volkswagen
Knoxville, TN
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Great experience as usual We had to bring or car at the last minute and they were accommodating and professional. Communication was fast and it took them less than a day to fin We had to bring or car at the last minute and they were accommodating and professional. Communication was fast and it took them less than a day to find the problem and fix it More
Wonderful employees! Andy Maxey (in service) and Trevor (in sales) are two of the most dedicated employees I have ever dealt with. They go to great lengths to make sure ev Andy Maxey (in service) and Trevor (in sales) are two of the most dedicated employees I have ever dealt with. They go to great lengths to make sure everything is done properly and on time. The service department in general is a great place to deal with as all of the employees appear to care and are never too busy to help with even the most minor problem. More
Buying a used vehicle I went online and looked at used trucks for about three hours. I found one at Harper Volkswagon that suited my taste and had very low mileage for the I went online and looked at used trucks for about three hours. I found one at Harper Volkswagon that suited my taste and had very low mileage for the model. The description online was right on and I knew when I test drove it that this was the truck I was looking for. The salesperson was friendly and helpful in answering any questions I had. After we made our deal and I was driving home the next day the sales rep called and said they wanted to touch up a place on the front end. Even though it was very noticeable I thought I had bought it as is and was very pleased but also surprised that they made the offer. They also filled my gas tank for bringing it back so my experience was nothing but good and I'm very pleased with the vehicle and the people that I dealt with. More
Harper performed warranty work perfectly I had a warranty issue with my Passat. Harper's arranged a loaner car for me and performed the work perfectly. The car was a good as new with no cha I had a warranty issue with my Passat. Harper's arranged a loaner car for me and performed the work perfectly. The car was a good as new with no charge to me. The service providers at Harper's are always professional, helpful, and honest. I have never had a problem there, and I have been taking my cars there for a dozen years. More
Accommodating with Service and Style The staff here is awesome! Everyone is knowledgeable and competent at what they do! Facility is top notch and so is the work. I wouldn't think of goin The staff here is awesome! Everyone is knowledgeable and competent at what they do! Facility is top notch and so is the work. I wouldn't think of going anywhere else. More
Great deal and customer service I was treated with respect and the whole process of buying this car was the best I have had in 57 years of purchasing autos. The employees were honest I was treated with respect and the whole process of buying this car was the best I have had in 57 years of purchasing autos. The employees were honest, forthright and helpful. The used Jetta was in excellent shape and economically priced. I am one happy customer. More
Professional, friendly and helpful Another great experience getting my Touareg service and repairs completed. Made a normally stressful situation easy to handle. The staff is very hel Another great experience getting my Touareg service and repairs completed. Made a normally stressful situation easy to handle. The staff is very helpful with my questions. More
Great Car Buying Experience! Love J.R.! I was in the market for a crossover vehicle. I figured I would give the Tiguan a try. When I walked into the dealership, Phillip (online sales) gree I was in the market for a crossover vehicle. I figured I would give the Tiguan a try. When I walked into the dealership, Phillip (online sales) greeted me and introduced me to J.R. who was my salesman. I sat in what would be my new 2018 Tiguan SE and instantly fell in love with it...the test drive sealed the deal. J.R. made the buying experience easy, fun and quick! He was extremely knowledgeable about the vehicle and was able to make this process an enjoyable one. Completing the paperwork was also a hoot and went very quickly with Rick. More
VW and Harper come through I have a 2010 Passat that had been blowing a particular fuse that would disable the car. In multiple times for repair and the VW and Harper took care I have a 2010 Passat that had been blowing a particular fuse that would disable the car. In multiple times for repair and the VW and Harper took care of final fix which was major repair. Thank you for Harper and VW's dedication to making us satisfied VW owners. More
Sales Great sales experience. Salesman (Mr. White) was great to deal with, very knowledgeable. Walked my wife through the different ways to set up her profi Great sales experience. Salesman (Mr. White) was great to deal with, very knowledgeable. Walked my wife through the different ways to set up her profile. More