Harper Volkswagen

Outstanding service Recently moved to Knoxville and needed urgent service for our car (unexpected). Called and Steve Nicole did a wonderful job at fitting us in in less t Recently moved to Knoxville and needed urgent service for our car (unexpected). Called and Steve Nicole did a wonderful job at fitting us in in less than 12 hours, provided a loaner and even waited for me past closing time (I got lost!). Car was ready in no time, Steve kept me informed and everything was explained in detail. They even found my house keys inside the loaner before I left (thank you!!!). Steve is professional, knowledgeable! More

Great Steve Nicole was superb. Car ready early. He Called to keep me informed of progress. I am very pleased. They pointed out areas needing work. Vict Steve Nicole was superb. Car ready early. He Called to keep me informed of progress. I am very pleased. They pointed out areas needing work. Victor Ashe More

Outstanding customer service. Harper's VW and their sales and service staff are excellent. We recently turned in a TDI (diesel) VW and purchased a new TSI (gasoline) version of t Harper's VW and their sales and service staff are excellent. We recently turned in a TDI (diesel) VW and purchased a new TSI (gasoline) version of the same car. The salesman, Steve, was very knowledgeable and made the deal very easy for us to understand. Harper's VW in general really goes the extra mile to earn and keep your repeat business. A pleasure to deal with all the way from sales to service. Thanks!!! More

Great! They are fabulous love this place, very helpful and friendly. I would recommend them to everyone. Chris was super helpful and got me a great deal. They are fabulous love this place, very helpful and friendly. I would recommend them to everyone. Chris was super helpful and got me a great deal. If you need a car go to Harper's More

Excellent service and professional treatment I had a 70,000 mile service on my Jetta. The service representative, Mike, was professional and kind. The cost was more than I expected, but the ser I had a 70,000 mile service on my Jetta. The service representative, Mike, was professional and kind. The cost was more than I expected, but the service was good. More

Outstanding purchase experience at Harper Volkswagen. We already knew that Harper Knoxvile dealership was "the best based on our 23 years of purchasing and having serviced our Acuras. My wife and I could We already knew that Harper Knoxvile dealership was "the best based on our 23 years of purchasing and having serviced our Acuras. My wife and I could not have had a more positive purchasing experience than we received at Harper Volkswagen on a used 2016 Volkswagen Jetta. Our sales representative and financing person were both extremely knowledgeable, professional, and each in their own way, highly personable, with no pressure whatsoever. This dealership, and its staff representatives, has our very highest recommendation. Clearly great leadership from the top! More

Outstanding Sales Support on a 2017 New Passat We had the opportunity to work with the Sales staff at Harper who guided us through the process of returning our 2015 Passat and help us to remain wit We had the opportunity to work with the Sales staff at Harper who guided us through the process of returning our 2015 Passat and help us to remain with the brand with the purchase of a new 2017 Passat. The transition was accomplished with minimum effort on our end, something not found with other auto dealerships we have experience in the past. The sales staff lead by the Sales Manager Bill Blair and team members James Ross, Sales, and Rick Boring, Finance, provided the great customer service.. We returned to Harper VW and decided to purchase a new 2017 Passat. The outstanding customer service exhibited by this staff was one of the critical components in arriving at our decision to purchase the 2017 Passat. Thank you fellows for your great customer service. More

Great dealership We've had VW for many years and this dealership is great. They are upfront about the cost and are very accommodating when scheduling an appointment. L We've had VW for many years and this dealership is great. They are upfront about the cost and are very accommodating when scheduling an appointment. Love the fact that you can get a loaner car too. We always work with Andy and he's been great! More

Top notch service all the way I was very impressed with the service and how smooth my visit went (10.000 mile service ) I got to borrow a car and spent the time doing my arrends, I was very impressed with the service and how smooth my visit went (10.000 mile service ) I got to borrow a car and spent the time doing my arrends, Price was good aswell, Thank you Steve, you made the visit worth the drive from Rockwood. Anette St Cyr More

Check engine light wasn't on when I left it. Took my car in for normal service. Close enough to 40k so they performed that service also happens to be when they check out the DSG. How convenient?! Took my car in for normal service. Close enough to 40k so they performed that service also happens to be when they check out the DSG. How convenient?! Charged me $600 for all that. They gave me my car back with the check engine light on. They made me bring it in the next day after being without my car one whole day already. Spent the whole day on it and then had the nerve to charge me another $50 claiming they didn't cause the light to go on. Ridiculous. More