Harper Volkswagen

Check engine light wasn't on when I left it. Took my car in for normal service. Close enough to 40k so they performed that service also happens to be when they check out the DSG. How convenient?! Took my car in for normal service. Close enough to 40k so they performed that service also happens to be when they check out the DSG. How convenient?! Charged me $600 for all that. They gave me my car back with the check engine light on. They made me bring it in the next day after being without my car one whole day already. Spent the whole day on it and then had the nerve to charge me another $50 claiming they didn't cause the light to go on. Ridiculous. More

Engine light After 4 1/2 hours still no test to find out why the engine light came on. Service dept is waiting for someone in the cloud to them how to test the car After 4 1/2 hours still no test to find out why the engine light came on. Service dept is waiting for someone in the cloud to them how to test the car so we will know what to fix. Update just found out it will cost $480 to fix. Had this 2010 Jetta 4 mounts with less than 55,000 miles. This is the second time to dealer. Last time they wanted $400 fix driver side door lock that will not unlock in cold weather (safety) Why should I want to buy another VW.?????? More

VW CC with DSG service The job took longer than expected since the weather was unusually warm, so the DSG fluid took a long time to cool down to specs before they could repl The job took longer than expected since the weather was unusually warm, so the DSG fluid took a long time to cool down to specs before they could replace the transmission fluid. Chris Ramsey graciously arranged for a loaner so I could get out and about to run errands. Meanwhile, JR (James Ross, who sold me the car two years ago) recognized and acknowledged me when he came in. Only down side...they did not reset the oil life monitor after the service appt (thiugh it is easy enough to reset by myself). More

Excellent service Taking a moment to thank the excellent service department of Harper Volkswagen. Not only were they fast, courteous and professional I also felt as tho Taking a moment to thank the excellent service department of Harper Volkswagen. Not only were they fast, courteous and professional I also felt as though I got my money's worth More

Service Steve was very friendly and accommodating! Very nice atmosphere. The service technicians helped me out & were very friendly. I plan on returning for Steve was very friendly and accommodating! Very nice atmosphere. The service technicians helped me out & were very friendly. I plan on returning for all of routine maintenance. Hope Harper mails out service coupons! More

Wonderful Atmosphere Had went to serval Dealers over the past few months. Had some okay experiences elsewhere but just because of one person. Everyone at Harper was so nic Had went to serval Dealers over the past few months. Had some okay experiences elsewhere but just because of one person. Everyone at Harper was so nice and helpful. A very no pressure atmosphere. I would totally recommend it. More

High Five Went to Harper on a Friday morning looking for a Toureg to test drive. Test drive the only one on the lot and loved it but it was not the color we wa Went to Harper on a Friday morning looking for a Toureg to test drive. Test drive the only one on the lot and loved it but it was not the color we wanted. Trevor found one in Huntsville, AL that was the color we wanted. We were going out of town on Saturday. We really wanted it and told him if he had it there by Saturday morning we would come in and sign the papers. Trevor delivered as promised. It was clean and spotless when we arrived, Rick processed the papes, we. signed them and drove our new Toureg out of town on vacation that afternoon. More

Recall service Vehicle serviced for recall repair work on rear suspension. Work was performed and done to expectations and free of charge. I was happy with the work Vehicle serviced for recall repair work on rear suspension. Work was performed and done to expectations and free of charge. I was happy with the work performed this time. More

Excellent Great service, on time, Steve is excellent, couldn,t be any better 100 per cent. Had a loaner car which was fine, my car returned to me very clean and Great service, on time, Steve is excellent, couldn,t be any better 100 per cent. Had a loaner car which was fine, my car returned to me very clean and the service was completely done. More

Great Service! Willing to go the extra mile. Like most people I was at first skeptical about taking my Passat the the "stealership" as dealerships are often called. For warranty work though you r Like most people I was at first skeptical about taking my Passat the the "stealership" as dealerships are often called. For warranty work though you really don't have an option so I made an appointment and dropped my car off for service. I was provided a loaner car free of charge while mine was being checked out and that is always helpful. The repairs ended up taking most of the week due to parts having to be ordered, but at 4PM on Friday I got the call that my car was ready. I've only driven my car for 2 days or so after the repair, but everything is running like a Swiss watch. If there are any other major repairs in my Passat's future I'll certainly be going back to Harper VW. More