Harper Volkswagen

Great Service! Willing to go the extra mile. Like most people I was at first skeptical about taking my Passat the the "stealership" as dealerships are often called. For warranty work though you r Like most people I was at first skeptical about taking my Passat the the "stealership" as dealerships are often called. For warranty work though you really don't have an option so I made an appointment and dropped my car off for service. I was provided a loaner car free of charge while mine was being checked out and that is always helpful. The repairs ended up taking most of the week due to parts having to be ordered, but at 4PM on Friday I got the call that my car was ready. I've only driven my car for 2 days or so after the repair, but everything is running like a Swiss watch. If there are any other major repairs in my Passat's future I'll certainly be going back to Harper VW. More

Very accomodating I had to have my car towed in and wasn't sure if it would be dropped off prior to the close of the service department. When I explained the situation I had to have my car towed in and wasn't sure if it would be dropped off prior to the close of the service department. When I explained the situation to Steve Nicole, my service rep, he assured me they would take care of everything once the car was delivered. He also told me what the potential problem might be and how much it would cost to do the repairs. My car was dropped off while Steve was still at the dealership and he called me to let me know it had arrived and they would begin work on it the next business day. When they got it into the service bay, they discovered the problem was not what Steve had originally thought and that the cost would be about half of the original quoted. The repairs were completed and I was able to pick up my car that same day. Steve and all the service reps have handled any and all service/repair work with the utmost courtesy and are always friendly and knowledgeable. I would and do recommend Harper VW to friends and family for both purchasing a car and service. More

Fuel cylinder problems while passing through. I was leaving Corbin Ky and my fuel cylinder gave out. I had to have my car towed to Harper VW on a Sunday. I left the car and utilized the night dro I was leaving Corbin Ky and my fuel cylinder gave out. I had to have my car towed to Harper VW on a Sunday. I left the car and utilized the night drop box. I was called early the next morning and told what the problem was and the car was ready in an hour. More

Very good service I had a major problem with my 2013 Passat. They fixed it almost immediately. Steve spent the time to work with me and explain the process that they wo I had a major problem with my 2013 Passat. They fixed it almost immediately. Steve spent the time to work with me and explain the process that they would go through to diagnose my problem and the process with which they would repair it and an accurate time line. More

Service Excellent.i had two autos serviced but Steven Nicole and he was very helpful and attentive. He called to give me service options and then had the work Excellent.i had two autos serviced but Steven Nicole and he was very helpful and attentive. He called to give me service options and then had the work. Performed quickly. He even promised me a service coupon. More

Bettle Arrived for appointment meet with advisor and the service process began. Waiting area was comfortable, clean and enjoyable. Free beverages were avai Arrived for appointment meet with advisor and the service process began. Waiting area was comfortable, clean and enjoyable. Free beverages were available to all customers. Service check was completed in a timely manner. More

Excellent Mike, and Steven are always outstanding! Always do what's right for my car. Always discuss all service items and options, and work to get it all take Mike, and Steven are always outstanding! Always do what's right for my car. Always discuss all service items and options, and work to get it all taken care of as quickly as possible. More

Great dealership - service is always excellent! Have had the best experience with Harper's service and our Jetta. I would recommend them to anyone. The mechanics are very knowledgeable and can ans Have had the best experience with Harper's service and our Jetta. I would recommend them to anyone. The mechanics are very knowledgeable and can answer any question, without hesitation, that you ask them. More

Service department rocks!! After 3 mechanics looked at my car and couldn't diagnose " the problem ", I decided to go to the dealer. When I pulled my car up to the garage the mor After 3 mechanics looked at my car and couldn't diagnose " the problem ", I decided to go to the dealer. When I pulled my car up to the garage the morning of my appointment, the service man said he heard me coming and said it sounded like ..... Well..he was correct!! They had me fixed and back out on the road in a jiffy!! Kudos to the service department. More

Easy and no hassle I used email and a couple of phone calls to get what I wanted. Working with their Internet Manager Phillip and JR they made it easy. They got the car I used email and a couple of phone calls to get what I wanted. Working with their Internet Manager Phillip and JR they made it easy. They got the car I wanted transported to the dealership. I showed up once at the dealership, test drove the car, and left with car feeling good about my purchase. The whole process took just over an hour. I got want I wanted for what I feel was a fair price. More