Harper Volkswagen

Top dealer Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I just love your service.If I going buy new ca Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I just love your service.If I going buy new car is going be Volkswagen Jarred Christian was doing Great job his service was excelent More

Excellent Service Harper VW has too notch service from their sales team to their service team. I would recommend them to everyone who is in the market for a new car. Harper VW has too notch service from their sales team to their service team. I would recommend them to everyone who is in the market for a new car. More

80K Service/New Tires Harper Volkswagen service is always great! I scheduled an appointment for an 80,000 mile service and a new set of tires. They had a loner car ready Harper Volkswagen service is always great! I scheduled an appointment for an 80,000 mile service and a new set of tires. They had a loner car ready for me to use that day. By the end of the work day, my car was ready to go! Fast, easy, and dependable is how I describe the the service department/auto engineers! More

Pleasant experience Rarely is a visit to the service department a pleasure, but this one was. Took my Golf in for the 30k service. Service technician was friendly and inf Rarely is a visit to the service department a pleasure, but this one was. Took my Golf in for the 30k service. Service technician was friendly and informative. I had reserved a loaner car in advance. It was ready. Check in was fast. On my way in less than 5 minutes! Received a call that car was ready a couple of hours before I had said I needed it. Returned to pick up my car, checked out, again in less than 5 minutes. No surprises. Note: your car has always been washed when you lock it up! More

40,00 mile service The service appointment went well. I was given a free loaner car even though I was not scheduled for one. Looking forward to the 50,000 service. Rea The service appointment went well. I was given a free loaner car even though I was not scheduled for one. Looking forward to the 50,000 service. Really? More

20000 mile service Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I dealt with Steve Nicole and he was great. Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I dealt with Steve Nicole and he was great. More

Service Appt Service appointment was easily scheduled online. Day of service was fast and on time. All work was explained and vehicle was washed, all in a very Service appointment was easily scheduled online. Day of service was fast and on time. All work was explained and vehicle was washed, all in a very timely manner. More

50,000 mile service Excellent service and a car to use during the service. My car was also washed. All work was explained to me. Great experience . I will be returning Excellent service and a car to use during the service. My car was also washed. All work was explained to me. Great experience . I will be returning More

Very professional ! My schedule appointment was on time and they did a great job on servicing my car. Will be buy a newer car in the future and service is very important My schedule appointment was on time and they did a great job on servicing my car. Will be buy a newer car in the future and service is very important to me. They are great! More

Saved our road trip While driving to Indy for the race we came across an engine sensor that I knew was related to the turbo on our 2014 Tiguan. It had been in before at While driving to Indy for the race we came across an engine sensor that I knew was related to the turbo on our 2014 Tiguan. It had been in before at my local dealer in Charleston SC. But we found Harper online as we were leaving the smokies and stopped in to get an assessment. Turns out we had to leave the car and get a rental to finish our drive. Being a holiday weekend it wasn't know if the car would be ready for our return trip to Charleston after the race in Indy. But the service team lead by Chris Ramsey. He was very upfront about the turbo issue and what had to be done. I was relieved to hear it needed to be replaced as that was not the position my regular dealer had. Car had been in twice before for turbo issues and no full analysis ever lead them to replacing the unit. Chris and his team worked very hard to get us rental options, and kept us informed on the progress of ordering the part and when it would be ready. The Tiguan was waiting for us when we made our return trip home. Plus chris informed us of the warranty trip interruption assistance we could apply for. So I'm very pleased to say they did an awesome job and if I lived in Knoxville they would be my dealer I would use for both my VW cars. More