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Harper Volkswagen

Knoxville, TN

Overview
Reviews
4.6
945 Reviews
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9901 Kingston Pike

Knoxville, TN

37922

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Showing 945 reviews

June 16, 2023

Work was completed ahead of schedule. Easy drop-off and pick-up. Car was washed and vacuumed. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris - service dept
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Jun 17, 2023 -

Harper Volkswagen responded

Thanks for working with the Harper Volkswagen of Knoxville team, Bob! We appreciate your support.

June 16, 2023

I made a mistake buying from this dealership. If I had this to do over? I never would buy from this place. Do yourself a favor and just move along. More

by Larry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Holmes
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Jul 26, 2023 -

Harper Volkswagen responded

Larry, our team aims to provide customers with an excellent purchasing process, so I'm truly sorry to hear that your experience with our dealership has been contrary to that goal. If possible, would you mind speaking with me over the phone? I would like to discuss your perspective further and hopefully find solutions that will improve our services going forward. Please reach out to the number below, at your earliest convenience. I appreciate your time and hope to speak with you soon. Thank you, Chris Brown - Sales Manager 865-691-0393

June 05, 2023

Dustin was thorough, professional, and gave me confidence that my decision to buy was sound. I felt I was being given complete and accurate information. More

by Greyhound Lady
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin White
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Jun 05, 2023 -

Harper Volkswagen responded

We're grateful for your positive feedback! It's wonderful to hear that Dustin was able to provide you with an exceptional car-buying experience and gave you the confidence you needed in your purchase decision here at Harper Volkswagen of Knoxville. Thank you for taking the time to share your review and we hope to see you again soon!

Jun 06, 2023 -

Greyhound Lady responded

I've already recommended Dustin White and Harper VW to friends who are considering car purchases.

April 28, 2023

Very efficient, responsive, and professional. Facility was very clean and welcoming. Would recommend to friends and family. More

by jfrrguson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Quaint - Salesman, Trever White
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Apr 28, 2023 -

Harper Volkswagen responded

We're delighted to hear about your positive experience at Harper Volkswagen of Knoxville! Thank you for taking time out of your day to recommend us. We appreciate your feedback and hope that you will visit us again in the future.

April 25, 2023

Dustin, / Trever, ( Harper Volkswagen) This was one of the easiest, and smoothest car purchases that we have ever had, a very laidback atmosphere, and a very personable & friendly sales team, had a great More

by Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin White , Trever White
Report | Print
Apr 25, 2023 -

Harper Volkswagen responded

Tim, thank you so much for reviewing our amazing team at Harper Volkswagen of Knoxville! We truly appreciate your business and wish you many safe travels ahead!

April 20, 2023

Great experience. Steve has been awesome from the very beginning. Clean facility and friendly staff More

by Scodou
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Holmes
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Apr 21, 2023 -

Harper Volkswagen responded

We are so glad to hear that you have felt taken care of by Steve and have enjoyed our facility! Thanks, from your friends at Harper Volkswagen of Knoxville.

April 18, 2023

Good communication, busier of late with longer wait times, and rarely a loaner available. Otherwise, great service! More

by hopefoulds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Christian
Report | Print
Apr 19, 2023 -

Harper Volkswagen responded

Hi Hope, we appreciate your honest feedback about your recent experience with us at Harper Volkswagen of Knoxville. We're glad to hear that our communication has been satisfactory and have noted your concerns. Please do not hesitate to reach out if there is anything else we can do to improve your experience with us.

April 17, 2023

Christopher Ramsey was very good he got on phone and went over everything being done to my vehicle he is a keeper. More

by desorbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Ramsey
Report | Print
Apr 18, 2023 -

Harper Volkswagen responded

Christopher is a valuable member of our team here at Harper Volkswagen of Knoxville! Thank you for taking the time to leave a positive review about your experience. We appreciate your business and hope to see you again in the future.

April 09, 2023

I purchased my car from a dealership in Chicago, but have been servicing it here for it's entire life. The car is 11 years old and has over 213000 miles. Jarred has helped me with explanations of each serv More

by Jiji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred
Report | Print
Apr 19, 2023 -

Harper Volkswagen responded

Thank you for being such a loyal customer of Harper Volkswagen of Knoxville! We will be sure to pass along your kudos to Jarred and the team. Take care!

April 04, 2023

Well informed with the vehicle and how it operates in comparison to my trade in More

by iteeup
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler , Rick Boring
Report | Print
Apr 04, 2023 -

Harper Volkswagen responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Harper Volkswagen of Knoxville team. Drive safely and we hope to see you back again down the road!

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