Harper Volkswagen

50,000 Service call The staff was courteous and helpful, as always. I was in and out within an hour. It was a good way to end the work week on a happy note! The staff was courteous and helpful, as always. I was in and out within an hour. It was a good way to end the work week on a happy note! More

Service performance Had my vehicle serviced for an oil light. It didn't take long for the repair but it did take 3 days to look at it. Mind you this was an emergency so Had my vehicle serviced for an oil light. It didn't take long for the repair but it did take 3 days to look at it. Mind you this was an emergency so it was done without an appointment. What I want to mention is the kindness and honesty exhibited by the service staff. Thank you for your service. More

Life Time Customer! Just Purchased My 5th VW From Harper, The Staff Is Always Pleasant and Professional. This Is Not Your Typical Car Dealership, No Jokes No Lies Just Ho Just Purchased My 5th VW From Harper, The Staff Is Always Pleasant and Professional. This Is Not Your Typical Car Dealership, No Jokes No Lies Just Honest Amazing People. I Have Said Many Times I Am a Life Time Customer.. Love HARPER VW and Will Be Back Again.... More

Smoothest car purchse in 15 years. James Ross and David Fish were great to work with. They made the buying process easy, with no high pressure/stress. Overall, the dealership was very James Ross and David Fish were great to work with. They made the buying process easy, with no high pressure/stress. Overall, the dealership was very accommodating for our special circumstances. More

Over the top customer service Aaron Teasley and his colleagues went out of their way to get me the car I wanted. I live in Nashville, so the Knoxville team delivered my car to me Aaron Teasley and his colleagues went out of their way to get me the car I wanted. I live in Nashville, so the Knoxville team delivered my car to me at a minimal charge, and on the day before Christmas holidays. Knowing that I would not get the car serviced there at Harper and that I am unlikely to buy another car at their Knoxville dealership did not lessen the cordial and professional service I received. I was very impressed; ask for Aaron at Harper Volkswagen! More

Easy breezy fix I brought my 2006 VW Golf in after MIL light illuminated and stayed lit for several weeks. It was a big concern as it occurred while I was moving her I brought my 2006 VW Golf in after MIL light illuminated and stayed lit for several weeks. It was a big concern as it occurred while I was moving here from out of state. Reviewing literature in my vehicle file, I found the Catalytic Converter Warranty Extension and knew the "readily recognizable rattling noise coming from under your vehicle in the areas of the converter, and/or the MIL on the instrument cluster" illuminating was most likely the culprit. Diagnostics were run and my hunch confirmed. The converter was replaced while I waited. Ahhhhhhhhhhh. More

Excellant service I recommend this dealer and sales representative to anyone I know. Fast efficient service with my desire to lease a 2016 Jetta TSI . My first lease ex I recommend this dealer and sales representative to anyone I know. Fast efficient service with my desire to lease a 2016 Jetta TSI . My first lease experience was very pleasant. More

Surprised by the service staff and tha sales force The service staff,Steve Nicole, went above and beyond to welcome me as a "Harper customer ". I then seen David Fish in sales. It was a total new exper The service staff,Steve Nicole, went above and beyond to welcome me as a "Harper customer ". I then seen David Fish in sales. It was a total new experience to be treated like a " King". I not only got a deal that I was looking for, but when I picked up my Passat. He had already transferred the items from my trade-in. He put everything in the same place as it was in my trade-in down to the umbrella and Kleenex box. I've made a lot of trades and never got the treatment that I received at Harper. You have won me over as a Harper customer present and future. More

TDI commentary and service experience First of all, a commentary on the TDI emissions situation: our experience with the TDI diesel engine in our JETTA has been great! Mileage has been ~ First of all, a commentary on the TDI emissions situation: our experience with the TDI diesel engine in our JETTA has been great! Mileage has been ~42 mpg and performance has been awesome. Our recent trips to Colorado in the mountains proved that our JETTA could keep up with anyone in the mountain roads. In my opinion, the emissions deception was a mistake, but the overall environmental impact is minor compared to the huge truck traffic - all belching diesel fumes hundreds of time more than the small diesel cars out there. The EPA standards are typical over-reacting government standards. The recent Goodwill compensation was well done, and helped finance a service need. Our recent service experience at Harper VW was great. Good customer service, no problems with the repairs, and the wash and wax job was appreciated. Service pricing is somewhat higher than alternatives, but the end product is well worth it. More

Service department Excellent service department, gave us a loaner car and our experience was all on the positive side!,,I was impressed with the folks who greeted us and Excellent service department, gave us a loaner car and our experience was all on the positive side!,,I was impressed with the folks who greeted us and the were very professional... More