Harper Volkswagen

Change I don't like change!! When I go to Harper's VW it is always the same, friendly, nice, prompt and clean waiting area. Jeff is the nicest young man. I don't like change!! When I go to Harper's VW it is always the same, friendly, nice, prompt and clean waiting area. Jeff is the nicest young man. More

It's like dating and getting married First you think "this won't last" after you buy a new car, you're in the Honeymoon stage where everyone is nice to you. 14 years later, I still have First you think "this won't last" after you buy a new car, you're in the Honeymoon stage where everyone is nice to you. 14 years later, I still have my Passat service my Harpers VW. Why? Because everyone is very professional and fair. More

windshield issue From the purchase, finance, to the service! Courteous, professional and efficient. No nonsense, no dancing around questions. Direct, concise and accur From the purchase, finance, to the service! Courteous, professional and efficient. No nonsense, no dancing around questions. Direct, concise and accurate. Would use them again and most assuredly would recommend them to others. Harper got it right with all "A" players!!!! More

Above and beyond Steve Nicole in service has been very helpful with explaining detailed work and making every step in costly repairs much easier to understand. He real Steve Nicole in service has been very helpful with explaining detailed work and making every step in costly repairs much easier to understand. He really took good care of my Tiguan knowing I was taking it on a trip back to Oklahoma. I highly recommend Harper auto group, I also own an Audi and use Harper for this car as well. If they worked on Harley's I would take it there as well :) More

Great What can I say, i went to take my car for the 10k mile service and I end up getting a new car thanks to my friend James ross What can I say, i went to take my car for the 10k mile service and I end up getting a new car thanks to my friend James ross More

Made car-buying very easy. This was our first time buying a car and Harper made the process very easy. Our sales associate had the perfect car ready and waiting for us when we a This was our first time buying a car and Harper made the process very easy. Our sales associate had the perfect car ready and waiting for us when we arrived at the dealership. A few hours later, we drove away happy customers. Easy peasy! More

Awesome service, so easy to work with! Had my first experience with Harper and couldn't be happier! David Fish was so friendly and helpful! Everyone was very welcoming, and had my car waiti Had my first experience with Harper and couldn't be happier! David Fish was so friendly and helpful! Everyone was very welcoming, and had my car waiting and ready for a test drive as I arrived. They gave us a great deal on our trade and I love my new GTI! I would recommend them highly!! Thanks, Phillip, David and Kimo!! More

Excellent service from Steve Nicole. As typical, Steve provided excellent service when I called at the last minute to get my daughter's car serviced and back in the road. As typical, Steve provided excellent service when I called at the last minute to get my daughter's car serviced and back in the road. More

Excellent experience every time I have brought cars in for maintenance many times and have always had a great experience. Just leased a new car last weekend and had an equally great I have brought cars in for maintenance many times and have always had a great experience. Just leased a new car last weekend and had an equally great experience. David Fish and Rick Boring were very helpful and professional. My wife and I had out grumpy 1 year old with us and they got us in and out fast. I would definitely recommend Harper VW to anyone. More

Great Experience With Harper VW We just bought our 2015 VW Passat at Harper VW and couldn't be happier with the deal. I applied for financing online and received an overnight approva We just bought our 2015 VW Passat at Harper VW and couldn't be happier with the deal. I applied for financing online and received an overnight approval with a great interest rate and a $2000 manufacture incentive. Phillip Carr contacted me via email the next day, we discussed my needs, and I selected a model to look at. Over the next week he and Salesman Aaron Teasley maintained contact with me and worked out the particulars of the deal. After a nice test drive, we returned to the dealer, Shannon Harper introduced himself and thanked me for my business. Free refreshments were available for us and there is a nice play room to keep the little ones occupied. The place could not have been cleaner or more well kept, not a cluttered desk or mess in sight. A few minutes after I spoke with Shannon, my papers were ready to sign and I was nearly done. Finance Director Cliff Cunningham closed the deal and went over some dealer add-one with me. I declined the add-ons and no pressure was ever made to buy them, just a simple presentation lasting a few minutes, and no further sales attempt after my initial declination. All the numbers matched my pre-negotiated price and there were no hidden fees or markups, the financing I was told I qualified for was what I got and my payment was dead on with Phillip's quote from an earlier phone conversation; this couldn't have been a more hassle free transaction. The closing session lasted less than ten minutes and there was no grilling or hard sales pitches made, I signed a couple of lines and was ready to drive out in minutes! All in all, we are thrilled with our purchase and will buy at Harper again. The only thing that could have made this better was if they brought the car to me and I didn't have to drive the 75 miles or so to get there from Crossville. Then again, going to the dealer is an experience in itself... They have some neat classic VWs on display and we got to ring the gong when we bought the car, our son and nephew had a great time with that! And don't forget the t-shirts, we were given some nice Harper/Volkswagen shirts to proudly wear and let people know about our experience. I'd give them a 10 if I could, thanks Harper VW! More