Harper Volkswagen

Better than expected We had heard that Harper VW was hard to deal with. That they wouldn't work with you and were high. There are no other vw dealerships in knoxville ar We had heard that Harper VW was hard to deal with. That they wouldn't work with you and were high. There are no other vw dealerships in knoxville area-so they didn't have any competition. We did not find that to be the case. They gave us a fair price on our trade-in, my new VW was impeccable, they didn't haggle us to death. Just did nice clean business. We have bought several new cars in our married life and no one has ever given us a free gift - i got a T-shirt and husband got a hat. That is minor i know, but it was thoughtful and i love my shirt. We really liked our salesman, Mark Hammock. He was very knowledgeable and no pressure. I HATE the whole process of buying a car. I usually disappear when it comes to "haggle time". About 1 week after we test drove the car my husband called Mark and made an offer - we went back and forth about 15 minutes and then it was over - done deal. It was pleasant, fun, i wasn't worn out, nobody was bleeding and i got the cutest Turbo VW in the world. We had a great experience. Thank you Harper's and Mark. Lowell and Sammye McDonald More

A Return to the Handshake World These guys did what they said they would do -- they even sent a driver to pick me up at the airport to make this an easier buying process. Fantastic These guys did what they said they would do -- they even sent a driver to pick me up at the airport to make this an easier buying process. Fantastic all around and I will be back to see Kimo and Rick. More

AMAZING I live in Chattanooga and was in the market for a new car. Every dealership i went to treated me like i was a dumb girl and wouldn't work with what wa I live in Chattanooga and was in the market for a new car. Every dealership i went to treated me like i was a dumb girl and wouldn't work with what was best for my interest. they only saw dollar signs. After visiting the Honda dealership i left in tears and gave up hope on buying a new car from a dealership. A friend introduced me to KIMO and told me that he would treat me right! I have never been treated like a princess in my entire life until i walked into Harper Volkswagen! I told him over the phone what i wanted and he said he would take care of me. I genuinely felt like i was taking to a friend and not a salesman. when i got to knoxville he had a couple choices for me and walked me through all the options that were best for ME!! best customer service experience ever!!! More

GREAT EXPERIENCE ! Mark was a great guy to work with, Knew his info and was laid back, no pressure which was a welcome change when buying a car ! I love my Passat and wi Mark was a great guy to work with, Knew his info and was laid back, no pressure which was a welcome change when buying a car ! I love my Passat and will send all friends and family to Mark in the future ! More

Bang a Gong! My wife and I usually choose to avoid dealerships when purchasing our vehicles simply because we don't like the pressure that comes with most dealersh My wife and I usually choose to avoid dealerships when purchasing our vehicles simply because we don't like the pressure that comes with most dealership experiences. Well, our experience at Harper's VW was very different! We were pleasantly surprised when Mark Hammock approached us with a no-pressure approach. He took time to listen to what our family vehicle needs were and made some great recommendations based on what he heard from us. He didn't take us to the most expensive cars on the lot... he took us to the vehicles that were practical for us. Then, he educated us on each of the vehicles and, he really knows his stuff! He sent us home with literature and asked that we think about it over night; he wasn't just trying to close the deal! When we returned the next day we'd made our decision but, he insisted that we drive the vehicle again just to be sure. Mark, thanks for taking the time to help us find the right car for us... a Certified Pre-Owned VW Jetta Wagon TDI!!! Mark made our car-buying experience a joy. W More

Excellent customer service Mr. Meheula gave me direct honest answers to questions and pricing. I have walked out of other dealerships when I felt like I was being given a high-p Mr. Meheula gave me direct honest answers to questions and pricing. I have walked out of other dealerships when I felt like I was being given a high-pressure predatory sales pitch. The people at Harper were attentive and courteous without being pushy. I feel like they really went out of their way to provide excellent customer service in the car-buying process. More

New car purchase I went to Harper VW intending to buy my car at the end of the terms of my lease. Not only did Kimo spend time researching all my options, he put me in I went to Harper VW intending to buy my car at the end of the terms of my lease. Not only did Kimo spend time researching all my options, he put me in my desired price range in a brand new car. I would highly recommend anyone talking to him. Thanks Kimo! More

slow and easy experiance i have bought many cars in my life time [73 yr..] and this is by far the best one of all. Harper VW is the place to go. Mark Hammock made my experienc i have bought many cars in my life time [73 yr..] and this is by far the best one of all. Harper VW is the place to go. Mark Hammock made my experience like dealing with on old friend. he listened to what I wanted and provided all the info. I needed to get just that. I highly recommend this dealership and Mark for all your car needs. More

Excellent Service! Wonderful experience overall, very courteous informative and patient. Very fairly priced and helpful while we were still deciding. When we are ready Wonderful experience overall, very courteous informative and patient. Very fairly priced and helpful while we were still deciding. When we are ready to buy another car we will come see Steve again at Harper Volkswagen! More

2011 VW Jetta SEL Mark did a wonderful job putting me on the correct car. I was looking for a specific package. Overall experience wonderful. I was in and out in 45 min Mark did a wonderful job putting me on the correct car. I was looking for a specific package. Overall experience wonderful. I was in and out in 45 minutes. Harper also took care of a couple of minor issues with the car up front, that way I didn't have to be worried later. I had originally completed another survey in which I scored Mark from a 7-10 in some categories. This wasn't a reflection on his service or the dealerships. I almost never rate anyone one or company a 10. I would rate this the best car purchase experience I have ever had and would recommend others to shop with Mark. Chad Mountain More