Harper Volkswagen

A Great Buying Experience This was the second car we have purchased from Harper Volkswagen in the last 2 years and I really enjoy working with this dealership. They have alway This was the second car we have purchased from Harper Volkswagen in the last 2 years and I really enjoy working with this dealership. They have always been honest with me in regards to my purchase and have been willing to bend over backwards to meet my needs. Their service department is also top notch and anyone wishing to own a Volkswagen only need to walk through their doors. You will never have to go anywhere else. More

Harper VW in Knoxville...best car buying experience EVER!!! Kimo has to the best car salesman I have ever worked with....I have bought many cars in my time, no one compares to him. Such a fun place...when a sa Kimo has to the best car salesman I have ever worked with....I have bought many cars in my time, no one compares to him. Such a fun place...when a sale is made you get to "bang the gong" while that song plays in the background...hilarious!! Cliff in Finance made the process very smooth...took about 15 minutes and we were on our way with our car. We bought a 2012 Jetta Diesel and Kimo took his time with us, went over pros and cons of new vs. used cars. Such a fun guy to work with!! More

2014 Jetta We had a wonderful experience shopping for a new Jetta TDI. Mark presented us with the cars and options and allowed us to test drive anything we want We had a wonderful experience shopping for a new Jetta TDI. Mark presented us with the cars and options and allowed us to test drive anything we wanted. He provided us with the information regarding the vehicle and the incentives available to us. When the car we desired was not on the lot, he worked with his available inventory and secured the 2014 Jetta TDI with all of the options and color of our choice. He even made the trip to the other dealer to pick up the car himself and ensure it was indeed the car of our son's wishes. Mark helped us to ensure that everything was in order for financing and Rick made the financing process quick and easy. I would highly recommend this dealership as well as these individuals. An investment of this size can be trying, but Harper, Mark and Rick made it fun! More

Great People They knew what they were doing and talking about. Was the best experience in buying a new car and I myself have bought many. Best by far. WILL buy fro They knew what they were doing and talking about. Was the best experience in buying a new car and I myself have bought many. Best by far. WILL buy from them again soon. More

VW Tiguan Always a kind and friendly staff, extremely professional, easy to work with. Very customer service oriented! This is my second car from the Harper fam Always a kind and friendly staff, extremely professional, easy to work with. Very customer service oriented! This is my second car from the Harper family and I know I'll be back again More

Beetle search, find, try out, and eventually, buy. After several weeks of searching for the specific 2014 Beetle Turbo Convertible I wanted, Steve finally came through ! He found almost the exact match After several weeks of searching for the specific 2014 Beetle Turbo Convertible I wanted, Steve finally came through ! He found almost the exact match. Then, we had to go back and forth on the price, and after his pressuring the sales manager enough, we finally reached a deal. On pick-up day, Steve was extremely knowledgeable and thorough when explaining all of the controls, bells, whistles, etc.... Now, I'm thoroughly enjoying my new ride , and getting many nice compliments, and yes Steve, I'm referring them to you ! P.S. : Thanks to you Steve for helping me find some aftermarket accessories I wanted. John Sevierville, Tn. More

If u want to buy a car From the moment we called,until I drove my car away; I was treated like a princess. My questions were answered even the extreme ones from my engineer From the moment we called,until I drove my car away; I was treated like a princess. My questions were answered even the extreme ones from my engineer husband.All through the buying process, Harper went the extra mile to find the car I wanted. I love and now every weekend I find my husband enjoys driving the hybrid Jetta L. Do u think he likes all the gas we save? It has been over 2 weeks and hundreds of miles and I finally had to buy gas today. Thanks again from a very happy customer. More

2008 Toyota Tacoma sales experience Overall, my Toyota Tacoma purchase has been extremely positive. CJ has taken very good care of me and my truck and went above and beyond regarding get Overall, my Toyota Tacoma purchase has been extremely positive. CJ has taken very good care of me and my truck and went above and beyond regarding getting the trade numbers in line, truck clean-up, and then working diligently on getting the small dent in the roof repaired. He and the management were gracious enough to provide a loaner while the work was being performed. I can't say enough good things about CJ and Brent. Banging the gong was really cool for my girlfriend and I! Thanks so much to CJ, Brent, Christie, and the entire Harper VW staff. We love the T-shirts as well. Thank you, thank you, thank you. We LOVE the truck. I won't go into the details, but this one was meant to be. Those who know what I'm talking about will understand that statement. The only experience that wasn't truly positive was when we finalized the paperwork in the finance office. I chose to purchase GAP insurance from the dealership, but before I signed I stated I wanted ORNL because it was cheaper ($599 vs $479) than the dealership offered. I called back the next day and was told the only option I would have would be to cancel the GAP at the dealership and that "it would be prorated so I wouldn't really gain anything." $120 is not a ton of money in the big picture, but over the course of the loan, that amount grows larger. Since I used to work in a finance office, I would appreciate more cooperation. Is there any resolution for this? Maybe $120 worth of oil changes or cancel and refund the $599 and I'll purchase it from ORNL. I just would like to know if I had any options. Thanks for your help! Please look into this and get back to me. Again, thank you for your cooperation! More

Great experience with Harper VW In my case, I knew exactly the model and options I was looking for, so the task was to find the car or order it as efficiently as possible. Mark had In my case, I knew exactly the model and options I was looking for, so the task was to find the car or order it as efficiently as possible. Mark had recently helped some good friends with the purchase of a similar car and I was already familiar with the dealership and knew several people associated with it. Mark was helpful, prompt in his responses, and professional at every point along the way. Everyone at the dealership has been friendly and professional. I will recommend Harper Auto and Mark Hammock in particular to anyone looking for a car in the area. More

New Car purchase Kimo Meheula provided excellent service/guidance during our purchase of a new VW Jetta Sport Wagen. We recommend him as a contact at Harper VW. Kimo Meheula provided excellent service/guidance during our purchase of a new VW Jetta Sport Wagen. We recommend him as a contact at Harper VW. More