Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Harper Volkswagen

Knoxville, TN

Overview
Reviews
4.7
968 Reviews
Contact Dealership
View Awards

9901 Kingston Pike

Knoxville, TN

37922

Directions

By Type

Showing 968 reviews

July 21, 2023

Chris at the service department has been always doing a outstanding job we been going there for almost 4 years and never had a problem More

by rwcon6172
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Holmes
Report | Print
Jul 24, 2023 -

Harper Volkswagen responded

Thank you for the great review! We're so glad to hear that Chris at our service department has consistently provided outstanding service over the past four years. We appreciate your loyalty and look forward to serving you for many more years to come!

July 14, 2023

I was extremely pleased with my experience purchasing a 2022 VW Tiguan, after reviewing various options and what was good for me. Glenn Quaint was my salesman and went over everything in good detail and wa More

by Dave P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Quaint. 5 Stars, Rick Boring
Report | Print
Jul 17, 2023 -

Harper Volkswagen responded

Thanks a ton for your terrific feedback, Dave! We're so happy that Glenn and Chris provided a pleasant car-buying experience for you from start to finish, ensuring you felt comfortable and confident in your decision. The team at Harper Volkswagen of Knoxville hopes you enjoy your 2022 Tiguan for many miles to come!

July 01, 2023

Did a very good job and their communication was excellent. The communication with real people & customer service is excellent (Very rare in today’s business world and is much appreciated)!!!!! More

by Lynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service, Mike Clem
Report | Print
Jul 03, 2023 -

Harper Volkswagen responded

Lynda, when a Harper Volkswagen of Knoxville customer says words like this, we know we're doing our jobs right! It's our pleasure to offer fantastic communication and customer service. Thanks for the stellar review!

June 16, 2023

Work was completed ahead of schedule. Easy drop-off and pick-up. Car was washed and vacuumed. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris - service dept
Report | Print
Jun 17, 2023 -

Harper Volkswagen responded

Thanks for working with the Harper Volkswagen of Knoxville team, Bob! We appreciate your support.

June 16, 2023

I made a mistake buying from this dealership. If I had this to do over? I never would buy from this place. Do yourself a favor and just move along. More

by Larry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Holmes
Report | Print
Jul 26, 2023 -

Harper Volkswagen responded

Larry, our team aims to provide customers with an excellent purchasing process, so I'm truly sorry to hear that your experience with our dealership has been contrary to that goal. If possible, would you mind speaking with me over the phone? I would like to discuss your perspective further and hopefully find solutions that will improve our services going forward. Please reach out to the number below, at your earliest convenience. I appreciate your time and hope to speak with you soon. Thank you, Chris Brown - Sales Manager 865-691-0393

June 05, 2023

Dustin was thorough, professional, and gave me confidence that my decision to buy was sound. I felt I was being given complete and accurate information. More

by Greyhound Lady
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin White
Report | Print
Jun 05, 2023 -

Harper Volkswagen responded

We're grateful for your positive feedback! It's wonderful to hear that Dustin was able to provide you with an exceptional car-buying experience and gave you the confidence you needed in your purchase decision here at Harper Volkswagen of Knoxville. Thank you for taking the time to share your review and we hope to see you again soon!

Jun 06, 2023 -

Greyhound Lady responded

I've already recommended Dustin White and Harper VW to friends who are considering car purchases.

April 28, 2023

Very efficient, responsive, and professional. Facility was very clean and welcoming. Would recommend to friends and family. More

by jfrrguson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Quaint - Salesman, Trever White
Report | Print
Apr 28, 2023 -

Harper Volkswagen responded

We're delighted to hear about your positive experience at Harper Volkswagen of Knoxville! Thank you for taking time out of your day to recommend us. We appreciate your feedback and hope that you will visit us again in the future.

April 25, 2023

Dustin, / Trever, ( Harper Volkswagen) This was one of the easiest, and smoothest car purchases that we have ever had, a very laidback atmosphere, and a very personable & friendly sales team, had a great More

by Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin White , Trever White
Report | Print
Apr 25, 2023 -

Harper Volkswagen responded

Tim, thank you so much for reviewing our amazing team at Harper Volkswagen of Knoxville! We truly appreciate your business and wish you many safe travels ahead!

April 20, 2023

Great experience. Steve has been awesome from the very beginning. Clean facility and friendly staff More

by Scodou
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Holmes
Report | Print
Apr 21, 2023 -

Harper Volkswagen responded

We are so glad to hear that you have felt taken care of by Steve and have enjoyed our facility! Thanks, from your friends at Harper Volkswagen of Knoxville.

April 18, 2023

Good communication, busier of late with longer wait times, and rarely a loaner available. Otherwise, great service! More

by hopefoulds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Christian
Report | Print
Apr 19, 2023 -

Harper Volkswagen responded

Hi Hope, we appreciate your honest feedback about your recent experience with us at Harper Volkswagen of Knoxville. We're glad to hear that our communication has been satisfactory and have noted your concerns. Please do not hesitate to reach out if there is anything else we can do to improve your experience with us.

1
...
6
7
8
...
97