Harper Volkswagen

Car buying experience at Harper Volkswagen My friend and I were returning to the northeast after a wonderful visit to Nashville. Then the inevitable happen, the car broke down and had to be to My friend and I were returning to the northeast after a wonderful visit to Nashville. Then the inevitable happen, the car broke down and had to be towed. We decided to have it towed to the nearest Volkswagen dealership. The damages were assessed and we had to make a decision. We decided to begin searching for another vehicle. This is where we met Steve Holmes who, looking back was heaven sent. Without any pressure we were introduced to a few vehicles which we liked and was given the opportunity to test drive. Steve was very patient and understanding and did not push us to make a purchase quickly. As it was getting late, he drove us to our hotel and picked us up the next morning. He was very approachable and answered all our questions without hesitation. It was as though we knew him for years. We did end up purchasing a new vehicle is very happy with the choice. We were definitely not used to this kind of personal service living on the northeast. Thank you Steve for making our buying experience very memorable More

Exceptional Customer Service A couple of months ago I went with my daughter to purchase her first car. She had no credit and mine, due to a recent divorce was not the best. The e A couple of months ago I went with my daughter to purchase her first car. She had no credit and mine, due to a recent divorce was not the best. The employees who worked with us, (CJ and Rick) were helpful and friendly and found a way for her to purchase her first car, a 2013 VW Passat and finance it in a way she could afford. We had been to several other dealerships and no one said they could give me credit. Rick made several calls to VW, explained our circumstances and got us the loan. I was so impressed that I promised them I would return when my lease was up on my car. I went back to Harper on Friday and CJ, Herb & Rick worked with me for a couple of hours showing me possible options and ,with no pressure gave me the information I needed to make a decision. I returned Saturday and purchased my 2014 Passat!! When my son is ready to purchase his next car we will be returning to Harper VW. More

2013 VW Beetle Convertable Entire buying experience from start to finish was a pleasure. C.J. was polite, knowledgeable and helpful. He carefully explained the operation the Bee Entire buying experience from start to finish was a pleasure. C.J. was polite, knowledgeable and helpful. He carefully explained the operation the Beetle. All our concerns were addressed. Rick adequately explained all the options available to us in understandable terms and was not pushy in trying to convince we needed something we did not want. It was a very positive experience. The final close out went very quickly and smoothly. More

Fabulous experience I was looking for a new car to replace my older vehicle. My experience with this dealership was overall excellent. Steve Holmes is unbelievable! I wou I was looking for a new car to replace my older vehicle. My experience with this dealership was overall excellent. Steve Holmes is unbelievable! I would strongly recommend the dealership and Steve to anyone and everyone! Thanks for making this a wonderful experience! More

Took Volkswagen Jetta for tires and bought a new Beetle Last February we purchased a Volkswagen Jetta/Station Wagon from CJ Robinette and have had it serviced throughout the year with Steve Nicole. There w Last February we purchased a Volkswagen Jetta/Station Wagon from CJ Robinette and have had it serviced throughout the year with Steve Nicole. There was one problem that required several trips to service and Steve was excellent to work with. He was honest in evaluation times for repairs and returned calls timely. Steve's service and the pleasant buying experience with CJ have us hooked. Anyway, after only 14 months we had 32,000 miles on the Jetta and needed tires. We returned to Harper to purchase tires. We had priced the tires everywhere and Harper prices was comparable. However, the fact that Harper provides loaner cars is a HUGE selling point for us. The rest of the story............while sitting in the waiting room for the new tires for the Jetta I said, "The Beetles sure are cute" and the next thing you know my husband has CJ over working the deal and we purchased the new Beetle instead of buying tires for the Beetle. Great story and great marketing strategy to have to wait for service while looking at the new cars. It works! More

Kimo worked patiently with me, and did not try to push me into something I didnt want. He took the time to find the right car for me and more importantly, one I could afford. into something I didnt want. He took the time to find the right car for me and more importantly, one I could afford. More

Kimo Meheula was the best sales guy I have ever dealt with. I was helping my mother look for cars and we went to Harper because she was dead set on a VW. We went one Saturday just looking and he was so p with. I was helping my mother look for cars and we went to Harper because she was dead set on a VW. We went one Saturday just looking and he was so patient and knowledgeable about the products. He didn't call or pester her like most would. We took the whole family back a couple of weeks later and my husband was so impressed with his politeness. My mother in law went in on the 31st of March and purchased her Pass at and called me and Kimo found me a car and I purchased my VW then also. Kimo and the whole experience was AWESOME!!! More

Purchase We had a very good experience during the purchase of our Volkswagen Eos. The salesmen were friendly, helpful and not pushy! Our salesman Mark Hammock We had a very good experience during the purchase of our Volkswagen Eos. The salesmen were friendly, helpful and not pushy! Our salesman Mark Hammock was very helpful and has continued to follow up and make sure that we continue to be happy with our purchase. More

I was nervous about trading my car but Mr. Meheula made me feel at ease and was very helpful in helping me to find the perfect vehicle. me feel at ease and was very helpful in helping me to find the perfect vehicle. More

We were looking for a new car to lease to replace the one we have had for the past 3 years and decided to investigate a new Volkswagen even though we had leased or owned GM cars for many years. After checkin we have had for the past 3 years and decided to investigate a new Volkswagen even though we had leased or owned GM cars for many years. After checking out the current GM cars we visited Harper Volkwagen and met Steve Holmes. We had two important criteria we wanted to hopefully find in a new lease. One was a well-equipped comfortable car and the other was to maintain our current budgeted lease payment. Steve kindly showed us different models but based on our wishes and needs, he focused our attention on a Premium Passat. We drove it and it was just what we had been looking for and Steve informed us of the lease payment and it was just right. Steve bent over backwards to answer our questions and provide the highest customer service experience in Sales. When we picked up our new car, he went over every little detail of the car which was far more than we had ever learned from the GM dealers we had worked with previously. Right now we do like our new car very much and would recommend it to anyone but above that we would highly recommend finding Steve Holmes for a very kind, competent and motivated sales person. And he is not pushy like many sales people! More