Harper Volkswagen

I purchased a used VW EOS two years ago and was ready to trade it in on another model, my first experience was a good one, so I decided I would stick with VW, and I'm glad I did. trade it in on another model, my first experience was a good one, so I decided I would stick with VW, and I'm glad I did. More

I was looking to trade my 2011 Jetta for a newer auto. I like VW's and this would be the 5th VW my wife and I have purchased in the last few years. We purchased our first 3 VW's from a dealership other than like VW's and this would be the 5th VW my wife and I have purchased in the last few years. We purchased our first 3 VW's from a dealership other than Harper's but had always taken our VW's to Harper's for service. When my wife was ask by an employee of Harper's why we did not every purchase from Harper's my wife told them that we had always been able to get a better price elsewhere. We were assured by Shannon Harper that they would not be undersold by any other VW dealership and as us to give them a chance to proof it so when my wife was ready for her next purchase she gave Harper's the chance to prove they would give her the best price and they did just that. After my wife purchased her Beetle I decided to upgrade also so we went back to Harper and dealt with Kimo Meheula who had sold Deb her car. Kimo is very friendly and helpful with his knowledge of each VW. I was able to compare several models and finally decided on a 2013 Passat. Rick Boring made the finance experience very easy as he explained all the details very clearly. The next time I am looking to purchase a car I will visit Harper VW. More

We initially found them because they had the very specific car we wanted in stock. While we had negotiated a price with another dealership using the True Car website, Harper matched it! We negotiated specific car we wanted in stock. While we had negotiated a price with another dealership using the True Car website, Harper matched it! We negotiated the price with Mark Hammock via the Internet team and made plans to drive from Nashville to Knoxville to purchase it. The dealership experience went as expected. Mark was very helpful throughout the process. Having the price in writing proved helpful when it came to dealing with the sales manager. We bought the car and upon inspection found some issues that needed to be resolved. The biggest of those was spotting on the tan convertible top, which wasn't their fault, it merely happened in transport. Long story short, they made it right and we love our new Beetle convertible! We have been back to the dealership a few times and have found them to be helpful each time. We would definitely go back. More

I have been a service customer in the past and have had excellent customer service in the past. I have just experienced in the sales department, as well. I would highly recommend this dealership and its em excellent customer service in the past. I have just experienced in the sales department, as well. I would highly recommend this dealership and its employees. The look and feel of the remodel is much more inviting and modern and creates a very comfortable atmosphere. More

Very impressed and happy. Very upfront about any issues the vehicle had. Nothing was hidden. Flew from out of state to get my car and they picked me up at motel. Love the car and would recommend to anyone the vehicle had. Nothing was hidden. Flew from out of state to get my car and they picked me up at motel. Love the car and would recommend to anyone looking for a volkswagon. Next time you sell to a northerner be sure to put better windshield washer fluid in... It froze when I got to colder weather! Thanks again for great and friendly service !!! More

This dealership and the personnel are the best with whom I have ever done business! I have purchased vehicles from them and had no major problems at all---if any, they were minor. Mr. Hammock handled the I have ever done business! I have purchased vehicles from them and had no major problems at all---if any, they were minor. Mr. Hammock handled the sales in a truly warm yet professional way. The service department is outstanding both in results and time needed for repairs. I have never had the peace of mind with any other dealership in my lifetime. I lived in Columbus, Ohio and Atlanta, GA. In this day and age the customer service this dealership gives is truly exemplary!!!! More

Mark Hammock and Cliff Cunningham made our car buying experience great....very friendly , very detailed in answering any questions i will recommend Harper Volkswagen to any of my family or friends loo experience great....very friendly , very detailed in answering any questions i will recommend Harper Volkswagen to any of my family or friends looking to buy a car. More

Everyone i encountered at Harper VW was extremely positive, friendly, and most importantly...laid back. From dealing with the VP, Mr. Shannon Harper to my awesome sales guy Mr. Kimo Meheula I had suc positive, friendly, and most importantly...laid back. From dealing with the VP, Mr. Shannon Harper to my awesome sales guy Mr. Kimo Meheula I had such a positive experience. This was my very first purchase at Harper VW and I promise it will not be my last. Where else can you get a tie die T-shirt when you purchase a car!!!! More

Our overall experience at Harper Volkswagen was a good experience. I would definitely recommend Harper Volkswagen is anyone interested in a Volkswagen and would do business with them again. experience. I would definitely recommend Harper Volkswagen is anyone interested in a Volkswagen and would do business with them again. More

we are not the typical customer, we do most of our buying over the phone or the internet. we purchase cars more for the value than for the emotional experience that comes from driving a brand new car. as a over the phone or the internet. we purchase cars more for the value than for the emotional experience that comes from driving a brand new car. as along as the price matches our family budget and the car meets our needs we are happy. mark understands that and made the buying experience simple and painless and we appreciate that. this is the second car we have bought from mark and would gladly buy another More