Harper Volkswagen

We worked mostly with Herb Lambert but Phillip Carr also provided back-up as needed. We really enjoyed the no pressure approach by both of these gentlemen. They were very responsive in all of our dealings provided back-up as needed. We really enjoyed the no pressure approach by both of these gentlemen. They were very responsive in all of our dealings and we felt very comfortable that they were honest and open. Herb did a great job getting back to us in a very timely way during the deal negotiations. He did everything he said he would and was great to work with. We picked up our new Tiguan with a full tank of gas which was also great. From the first test drive until picking up our new vehicle we felt like we were treated like valued customers. The paper work was handled really easily by Rick Boring and we were done with the transactions in probably about 15 minutes. Herb Lambert went beyong our expectations when we called a day after trading in our vehicle to mention that we had left 6 CD's in our audio system. The vehicle had already been sold and picked up but he called the wholesaler and had them returned. This was not expected, but very nice of him to do. In addition Herb has called and written during the week after delivery to make sure everything was ok and offer assistance if there were any questions or issues. Great follow-up on his part. I have owned Mercedes, Porsches, and Lexus and was wondering how the experience at Harper VW would compare. I can honestly say we were delighted with the experience. We would definitely recommend Harper to friends. More

Got a great deal on a VW Jetta. Dealer was straightforward throughout process and kept us aware of others attempting to close deal as well. straightforward throughout process and kept us aware of others attempting to close deal as well. More

Very friendly and courteous service. As an international graduate student, Mr. Mark Hammock is patient and willing to find out the best deal in value for me. I would definitely recommend this dealer to anyo graduate student, Mr. Mark Hammock is patient and willing to find out the best deal in value for me. I would definitely recommend this dealer to anyone who is looking to buy a car. More

Steve Nicole did an amazing job in sorting out the problems with my car. He went far beyond just servicing the car - he looked after me from start to finish in the highest professional manner. Steve N problems with my car. He went far beyond just servicing the car - he looked after me from start to finish in the highest professional manner. Steve Nicole is just amazing ! Thank you Steve for all of your help !! More

It was a pleasure working with everyone from the beginning to the end of the purchase of my 2012 Tiguan. I would definitely recommend the staff (and product) of Harper Volkswagen! beginning to the end of the purchase of my 2012 Tiguan. I would definitely recommend the staff (and product) of Harper Volkswagen! More

Steve and Bill were great! They were very helpful. Steve and Bill were great! They were very helpful. Steve and others did a lot of work to find a car like I wanted. Thanks a lot. Steve and Bill were great! They were very helpful. Steve and others did a lot of work to find a car like I wanted. Thanks a lot. More

This is my second purchase and I did so because of how I've always been treated. Mark does a great job without any pressure. He is quite knowledgeable about the entire VW product line; past to present. I've always been treated. Mark does a great job without any pressure. He is quite knowledgeable about the entire VW product line; past to present. And I can't say enough about Steve Nicole. He has always gone out of his way to help me whenever I come in for service. This is why I came back. More

Everyone at Harper was great!! Will definitely be back to buy our future vehicles there. It was a pleasure working with the team at Kingston Pike Harper VW. to buy our future vehicles there. It was a pleasure working with the team at Kingston Pike Harper VW. More

My wife and I were not sure if we should just go ahead and repair the Passat TDI SW we purchased originally from Harper VW in 2005 or trade it for a new Routan van. The $8000.00 rebate deal on the 2012 Ro and repair the Passat TDI SW we purchased originally from Harper VW in 2005 or trade it for a new Routan van. The $8000.00 rebate deal on the 2012 Routan was very attractive. Our sale person Scott Pfundston never pressured us but guided us in making the right choice in a very friendly manner. Everybody in the showroom seems happy to be working for Harper VW. The atmosphere is very relaxed and the showroom is very appealing with a super great coffee espresso machine and WiFi available for guest. The kids playroom with toys and the DVD player has been a great tool to keep our 2 boys quiet for a good couple of hours while we were reviewing the trade deal. We will go back to Harper VW for service and for trading again in a few years. The entire sales and financial team is very professional, knows the business and honesty is its prime quality. At the end Harper VW is existing to make a profit but he does it in a honest and friendly manner. Thank you. More

Friendly, professional and very worked to get us in a timely fashion as we were visiting from out of town. They gave us a loaner car for 4 hours without us even asking so we could go to lunch. They wor timely fashion as we were visiting from out of town. They gave us a loaner car for 4 hours without us even asking so we could go to lunch. They worked to get payment through my extended warranty. Excellent service and should I ever need service or to buy a car in Knoxville we will go there again. More