Harper Volkswagen

I have always heard how dealerships can be hard to deal with in how they treat their customers when it comes to cost and service, but my experiences with Harper VW have not proven that to be true. I know t with in how they treat their customers when it comes to cost and service, but my experiences with Harper VW have not proven that to be true. I know that there are other cheaper and perhaps faster options in dealing with service elsewhere, but I feel like the service has been top notch, and they truly have gone the extra mile in keeping this customer satisfied. I can't speak for others, but my experience with Andy and Steve at Harper have been friendly and professional; they have both been willing to take the time to answer any questions I have had concerning my car and/or service, and both have been willing to offer reasonablesuggestions that will make my car run smoother and drive a lot longer. I am grateful for the care my car has been given overall and I hope to stay with Harper for as long as I own my car. More

I had not purchased a vehicle in over 10 years and was not looking forward to the car buying experience because it's usually a horrible one. My Toyota 4-Runner is 14 years old and it was time for somethi not looking forward to the car buying experience because it's usually a horrible one. My Toyota 4-Runner is 14 years old and it was time for something newer with less miles. I have owned Toyota products for the past 15 years and have been very pleased, but wanted to give the Volkswagen brand a try. Bill Blair was my sales person and he greeted me in the dealer lot with a smile and was very helpful. I felt no sales pressure whatsoever but at the same time time I felt like he listened to what my needs were and answered all my questions. I drove a Passatt Wagen and several Jetta Sedans. I ended up purchasing a 2008 Jetta 2.5 and I love it so far (I've only had it for 72 hours). It's such a fun car to drive and I love the interior lights (red & purple). Bill was right there with me through the whole process, was patient while I asked questions and even set up my satellite radio for me! When it came time to purchase, Joe in financing handled all the paperwork. He gave his full attention to me and explained everything very clearly. Again, I felt no pressure from Joe to purchase un-necessary service plans or "extras" that I felt like I did not need. He explained what each document was before I signed it and gave me time to look over everything carefully. I did purchase the platinum extended service plan because if fit my needs and I like having the extra peace of mind that it gives. Joe was polite & the financing was done in a professional and quick manner. Bill & Joe were both great! I hope the service after the sale is just as good. More

Unfortunately,my car was in the possession of Harper Volkswagon during the most recently hail storm. It was there for a recall repair and oil consumption test. When I went to pick it up, ALL 3 men in Volkswagon during the most recently hail storm. It was there for a recall repair and oil consumption test. When I went to pick it up, ALL 3 men in the Service Department assured me that my car had been kepted inside and had not received any damage from the storm. Because I had an appointment, I did not take the time to inspect my car. When I arrived at my appointment and exited my car -- I could not believe what I saw. Hail damage!!!! All over my car. I immediately called back to the dealership. I know that their receptionist received the brunt of the complaints yesterday, but she was rude. When I explained that I did not want to leave a message, that I wanted to speak to a Manager, her response was a basic, "this is not my fault or problem." Then to make matters worst, the person that I spoke to -- Mike -- was the most insulting, rude person that I have had the unfortunate opportunity to speak with. In a nut shell, Mike was very clear that Harper VW was not responsible for my vehicle, even though they had possession of my car. He told me that I couldn't hold them responsible anymore than I could hold a movie theater responsible if I went in to watch a move and my car received damage from hail. I have NO idea what he was talking about. Mike explained that the damage was an "act of God" and Harper's wouldn't take care of the damage. There is something quite ironic with this -- when I dropped my car off for the repair, I was required to sign a document stating that if the loaner car that I received came back with any damage, MY INSURANCE would be responsible for the repairs. Fortunately, the loaner car was returned WITHOUT any type of damage (the loaner received better care by me, than my own car received by Harper's). I will NEVER buy another car from Harper's, nor will I ever return my car there for service -- these people can't be trusted -- they are dishonest, dishonest and dishonest -- nor are they responsible business people. I wonder how they would have felt if this had happened to their car. More