Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Harr Toyota
Worcester, MA
487 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 487 reviews
February 02, 2024
I brought my truck in for the pre paid service. My tires are bald I knew that going in, when I got my truck back the inspection report said my tires were at 8/32 meaning next to new. I wanted to kn My tires are bald I knew that going in, when I got my truck back the inspection report said my tires were at 8/32 meaning next to new. I wanted to know how my brakes looked but I can’t trust anything on the report as the brakes were new according to them. Not sure if it was rushed or because it was a prepaid service but they are not only loosing business they are also loosing a customer. I wish I hadn’t pre paid for the service because I do not feel comfortable bringing my truck in even for just oil changes. More
by Steve
Employees Worked With
Emily Colcord
January 30, 2024
They installed two rotational tires backwards and nicked the bead wall on a third. Causing the tire to have a slow leak that over time got worse until it was ruined. The tires were discontinued and I have a the bead wall on a third. Causing the tire to have a slow leak that over time got worse until it was ruined. The tires were discontinued and I have an all wheel drive car so I now need 4 new tires and have had to get a rental. I’m out over 1000 dollars and they offered me 95 dollar check mailed to me for the two installs they messed up and wouldn’t accept responsibility for nicking the bead wall on the third. The worst customer service I’ve ever received, I was hung up on twice after being transferred too many times to different departments not at all involved. Take your money any where else! More
by amandafoster2009
Employees Worked With
Matthew
December 29, 2023
Drove down there all the way from New Hampshire, I called before I left and said "is the truck we had been talking about there" was told YES! Drove almost 2 hours into Worcester....when I get there it had ma before I left and said "is the truck we had been talking about there" was told YES! Drove almost 2 hours into Worcester....when I get there it had magically sold They then tried to get me to buy a much newer and more expense vehicle. Absolute xxxxxxxx....run dont walk away from the bait and switch but-holes. More
by mr.colin.finn
Employees Worked With
Emily Colcord
November 18, 2023
Ghosted by their salespeople, passed from one to another, finally got an email with proposed sales number - with $795 LoJack fee. Replied “please remove LoJack fee” and ghosted again. Will not reply. finally got an email with proposed sales number - with $795 LoJack fee. Replied “please remove LoJack fee” and ghosted again. Will not reply. More
by HarrySTruman
Employees Worked With
Bre and Jose
November 17, 2023
They sold me a 2014 jeep grand Cherokee tried to force a LoJack system the car had a fuel leak and they tried to pass it of as my imagination ended up I found the fuel pump seal bad they refused to do anyth LoJack system the car had a fuel leak and they tried to pass it of as my imagination ended up I found the fuel pump seal bad they refused to do anything about it don’t shop there More
by Tinkmax57
Employees Worked With
Emily Colcord
October 04, 2023
The sales person I was communicating with, stopped answering my calls or returning my calls from the past two weeks. After calling Harr to find another sales person, the response was very neutral. Loo answering my calls or returning my calls from the past two weeks. After calling Harr to find another sales person, the response was very neutral. Looks like the people in Harr are disconnected from each other and don't work as a team. My information is not seen by another sales person in their computer system(that's what I was told by two different sales people). I had given the deposit amount and found myself begging for a receipt. One sales person asked me to walk into the dealership to get the receipt and seemed uninterested to find and provide me a receipt. I had a very disappointing experience with Harr(Worcester MA), which I didn't expect. Not sure why but I used to think highly of them in the first place. I have requested for a refund and will have to wait and see the refund experience will be. More
by Vishal.
Employees Worked With
Sabrina Allsopp
September 30, 2023
On 9/25/2023 I went for water leak service passager side windshield down to the carpet. It Drips. The two unskilled front desk charge me about $300 just to tell me they never found the problem. And try to windshield down to the carpet. It Drips. The two unskilled front desk charge me about $300 just to tell me they never found the problem. And try to tell me no to drive more the 50 miles in the High way. I was very in press with their lack of knowledge. I told the next time I driving in the rain in the high way I will have some recording for me and I will send the video and they have to returned my money. I prefer go other Toyota that may have better skill staffing. Today perfect day drive in the Highway to find the problem. I do have the video today how the water drips inside. It’s sad that I not the only one other person Found this type of service. I know also they scammed a friend and she had to go somewhere else to get fixed. More
by worchestera
Employees Worked With
Gabriele Rodriguez
September 12, 2023
This review is left to rate the experience I had with my salesperson. Although I ended up purchasing my Toyota RAV4 XLE from another dealership, this occurred because of timing (other dealership had it an salesperson. Although I ended up purchasing my Toyota RAV4 XLE from another dealership, this occurred because of timing (other dealership had it and this one didn't). My salesperson, Michael Carey, was very knowledgeable about this vehicle and its safety systems. Michael also gave me a terrific test drive where I asked to go to certain locations to test the performance of this vehicle on highways, steep hills, muddy roads with water, etc. This made it much easier for me to compare to other vehicle models I was looking at. Also, Michael was very attentive in answering my phone calls, texts, and emails. He was VERY customer-service orientated and during my one month search, he became one of a few sales people I could depend upon. NOTE: For some reason, this site didn't pull up a list of sales people even though I marked my reason for visit was 'Sales - New'. More
by hardytim85
Employees Worked With
Michael Carey
