Harr Toyota

Great customer service all around Brenda was wonderful in customer service. Can't say enough. Had big unexpected expense with car. It broke down on the road and needed to be towed to H Brenda was wonderful in customer service. Can't say enough. Had big unexpected expense with car. It broke down on the road and needed to be towed to Harr. She kept me posted all along the next day on status of repairs and cost.Even with the expense I had, I left with a positive feeling because she was great. More

Supervisor Laura was very good. She was very friendly, fast and right to the point. Being a working mother i try to get things done quickly and Laura was outsta Laura was very good. She was very friendly, fast and right to the point. Being a working mother i try to get things done quickly and Laura was outstanding understanding this. More

Low Stress I was only planning to "look" when I decided to drop into Harr Toyota. Obviously more than that happened. I wanted to look at Tacomas and had a specif I was only planning to "look" when I decided to drop into Harr Toyota. Obviously more than that happened. I wanted to look at Tacomas and had a specific configuration in mind. Derek showed me what was on the lot and explained that he didn't have regular cab that I could test drive. He let me drive the access cab and said he could have the configuration I wanted in a few days. While I drove, the staff looked at my trade in and offered a very fair price. Derek then explained that he needed a fully refundable deposit of $200 before he could get the truck I wanted. He explained the perfect pricing policy, a big stress reducer, we picked the color, the options, etc. A few days later he called and invited me to drive the truck I had requested. Everything was as promised, and I picked the truck up the next day. This was the easiest new car purchase I've made. Thanks, RB More

Toyota corolla I called the rick because I was running late for my appointment and he said just come right in we will take care of you. thank you great customer serv I called the rick because I was running late for my appointment and he said just come right in we will take care of you. thank you great customer service!!?? More

New car lease We worked with Kevin and Kara and they were both very easy to work with. We were undecided as to which vehicle we wanted and whether we were going to We worked with Kevin and Kara and they were both very easy to work with. We were undecided as to which vehicle we wanted and whether we were going to buy or try something different and look into a lease. They ran the numbers and it was beneficial to lease because we weren't sure we would like the Rav4. instead of a Camry. Kara took her time and explained all of the options to us and made us feel very at ease. We have bought 3 new Highlanders and 1 Rav4 in the past 5 years. We wish that Toyota offered a Loyalty incentive for repeat customers. More

Harr is ok.. but dropped the ball on my trade We worked with a great person mike and a great person in finance, she was awesome. Our first purchase lat week was great, car ready when promised. t We worked with a great person mike and a great person in finance, she was awesome. Our first purchase lat week was great, car ready when promised. then my wife who also bought this car, traded in hers. Repairs were too high so she traded in her car. She could not get a date on when hers would be ready and was told that the salesman had to be present to pick it up. So she is pissed off and still doesn't have her brand new RAV 4. After she bought me my car and another one two days later she thought it would have gone smoother. So after my wife bought two brand new cars, she is really pissed. Please understand not at mike the sales person who should not have to come into work on his day off so I could get my car. that is ridiculous. So yeah...... nice corolla..... More

The Harr Toyota Team is Helpful I loved working with the people from Harr Toyota because, as they told me, they were not working on commission and were not pressured to make a perfec I loved working with the people from Harr Toyota because, as they told me, they were not working on commission and were not pressured to make a perfect sale. They cared about helping me get what I need. More

Jason The customer service was great. I enjoyed the drive in and drop off. The waiting center was comfortable. Overall, the experience was great and I look The customer service was great. I enjoyed the drive in and drop off. The waiting center was comfortable. Overall, the experience was great and I look forward to my next visit More

lie and cheat So to update my review of harr. THe car which never left their lot and for which i cancelled the order according to mike gross advertised policy, but So to update my review of harr. THe car which never left their lot and for which i cancelled the order according to mike gross advertised policy, but mr gross refused to refund the money to toyota financial, well the carwas reposessed off harrs lot and a repossesion was put on my credit report for a car which neverleft their lot. See you in court mr gross More

My company car was delivered to Harr Toyota in Worcester. Dominic DiGiovanni is responsible for delivering the vehicle. The vehicle has been sitting at the dealership for over 3 weeks waiting for Dominic t Dominic DiGiovanni is responsible for delivering the vehicle. The vehicle has been sitting at the dealership for over 3 weeks waiting for Dominic to process the insurance paperwork. I already made one visit, which was scheduled with Dominic, only to find out that he had not done a thing. I am now waiting another week to pick up the car. I had another bad experience with these guys years ago. I had ordered a car and put money down on the order. I waited over three months before I found out that they never ordered the car. I found that out thru the car manufacturer, not these guys. They kept telling me that the car was on order. Bottom line with these guys, zero customer service skills and they lie. Don't take your business to them. You've been fairly warned. More