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Harr Toyota
Worcester, MA
487 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 487 reviews
July 16, 2023
Brought my tundra in for service, and got nothing but excuses as to why my truck could be fixed. First they blamed it on mice ,and charged me for it,but found nothing. Then the battery,then the windshiel excuses as to why my truck could be fixed. First they blamed it on mice ,and charged me for it,but found nothing. Then the battery,then the windshield,and the camera . And never fixed the problem,but were happy to charge me for it! Worst service department ever. More
by baldpeakmtn
Employees Worked With
Debra, Emily Colcord
March 15, 2023
I bought a Honda CRV 2016 at 100 Gold star boulevard and a few days later realized it was vibrating and shaking, it was concerning. I returned to them, to see if they could figure out what was wrong with it a few days later realized it was vibrating and shaking, it was concerning. I returned to them, to see if they could figure out what was wrong with it and resolve the problem. They told me it was the muffler and that they would fix it. When i return to get my car they told me that its not my muffler and that now they need to do diagnostics on it. They did the diagnostic test and once again found nothing. They sent me else where to a Honda dealership and there they found the problem but they couldn’t fix it there and told me to go back to the dealership where I bought the car (100 Goldstar boulevard) so they could fix the problem. I returned back and they said they would fix the problem now that Honda dealership figured it out. After they “fixed” the problem i picked up the car and when i was driving it realized it was still doing the same thing and they didn’t fix it at all!. I returned back AGAIN. And this time they told me they could not help me with the problem they supposedly fixed. This is unprofessional, they waisted my time and sold me a broken car and now they do not want to help resolve a problem that should have never happened. More
by irisleonor19
Employees Worked With
Emily Colcord
March 04, 2023
I like the service at Harr Toyota, especially the hospitality of Mr. Jefrey Gusman who always welcomes us with a smile and demonstrates knowledge of what he does. hospitality of Mr. Jefrey Gusman who always welcomes us with a smile and demonstrates knowledge of what he does. More
by erwingsubieta
Employees Worked With
Jefrey Gusman
November 22, 2022
ABSOLUTELY THE WORST CUSTOMER SERVICE EVER! !! Sales reps and managers young and inexperienced- over worked and don’t really care whether you buy or not!l General manager even worse- left calls !! Sales reps and managers young and inexperienced- over worked and don’t really care whether you buy or not!l General manager even worse- left calls and e-mail of complaints and never even got a call back! Terrible!!!! DO NOT RECOMMEND YOU EVER GO!!!!! Sooooo many better more professional dealers out there! More
by Mississa
Employees Worked With
Karly, Justin, Martin Drufner
July 25, 2022
I bought a second hand SUV here two years ago, nothing but regret. Don't buy a car here or bring your car in for service. I am a single mother who promised my daughter we would get a car, this was during but regret. Don't buy a car here or bring your car in for service. I am a single mother who promised my daughter we would get a car, this was during the pandemic. Yes, I was one who worked during that whole experience from the get go. I worked as a cashier for Market 32. I had to get up at 4:30 in the morning to make sure my daughter was set for her day, then walk over a mile through rain and snow to get to work for 6 am. Stand all day in wet clothes and shoes, but I did it. And I got together the down payment, I was over the moon. My daughter and I went to this dealer, picked out the car and signed the paperwork. I gave the salesman cash and told him to count it,. Understand, I was embarrassed for only having cash. Next, I get a call telling me we short changed them by $50. (Odd it's an even number like that, not $13 or 87) I'm nice, at times polite, not stupid. I was ready to walk and the salesman was going to let me, but my daughter was sick of the bus. I spoke with the manager and he agreed, this was wrong and corrected it. Further, they said the car was detailed clean. I asked why there were sales signs in the back? So they lied to my face about cleaning it. Then refused to clean it telling me I could bring it back any time and they would clean it, detailed. Two years later, after visiting many times and being refused. Just recently, I am out of work with a hurt back and I complained that they did not clean my car, period. The manager told me to bring it in at 9:30 am. it will take 2hrs. I was there at 9:25am, the service guy said who told you this. I said, "The Manager." Now he wants to know the name, where he is and what he looks like. I evidently am being accused of lying. A woman approaches takes over, sends me home in Uber. Then I get call saying my car is disgusting this will take all day till 5pm. I have errands, so I return for my car, which has not been cleaned. However, my daughter upon getting in the car notes the AC is on full blast. I look at the gas and see someone took it for a ride, but they couldn't clean it? My daughter then suggests we take a picture of the car and put it online to show how not disgusting our car was. Never again! They wanted me to apologize, so I'm sorry you have no respect for yourselves, and that you are unprofessional, inadequate, unreliable, disloyal, uneducated. Good luck, because you're going to need it.I would not trust them, period. More
by eddijom
Employees Worked With
Marty
June 02, 2022
**UPDATE** - The squeaky wheel gets the grease! About 24 hours after posting the review a representative reached out and they are getting the part direct from Japan. Too bad that effort was not s About 24 hours after posting the review a representative reached out and they are getting the part direct from Japan. Too bad that effort was not shown 3 months ago. No car yet, but more hopeful for a positive resolution.** Truly an awful, terrible, nightmare of an experience that is still ongoing. This will be a long review, so I apologize for that, but it needs to be seen. Our brand new car with less than 5k miles has been in their shop since February 2022. I am writing this review in JUNE of 2022. We all know there have been back orders of parts and so on. We were told our part would arrive March 15, 2022. Since that time the only communication Harr has given us has been if we called in asking where the part is. One of the parts managers has repeatedly lied to us about the situation. First stating that the back ordered part has arrived, but another part was still on back order. A following conversation they stated that there only was ever one part missing and it is still on back order. We were told by this same manager that it was our insurance’s fault for the delays, our insurance has already approved all the necessary repairs. Our insurance has nothing to do with if they can get a part or not. He then stated he had just talked to my wife about this last week (my wife has been out of the country for the past 2 weeks), I told him that was not true, and he did not know what to say. I asked multiple times for their district parts manager’s information, they said they would reach out to them and let us know within 3 days, that was about a month ago. All they have done is look at a computer screen stating there was an ETA for a part, and then stating there is no longer an ETA. According to them that is “doing everything they can to help the situation”. They have not offered a rental, compensation, literally anything to help the situation. After our 5th or 6th conversation of us reaching out to the dealership for information on our car they finally asked if there was anything they could do to better help the situation. We stated that we would like them to loan us a car until ours was finally fixed. They said they would try help with that. That was also about a month ago. Still no loaner car to help out. I have had conversations with them since about that and they have no answer on if they can get us a loaner. On top of that they just started sending us repair videos and updates on two random cars that have nothing to do with us. The car has been in their shop longer than we’ve even driven it on the road. Our car basically has been held hostage for months and months, we have no clue if we will ever see it again. I am continuing to attempt contact with upper management, regional parts management, dealerships around North America, and anywhere else for help. That is in my op their job to do, not mine, but I guess its up to me to put more effort in than them. Save yourself, do not go near this place! More
by jcblsndrsn
Employees Worked With
Matt, and others
March 25, 2022
I want to say that the sales side is great but I want to give a 0 to the service side. Not only are they rude but they do not know how to deal with customer service at all. After buying at least 14 cars on give a 0 to the service side. Not only are they rude but they do not know how to deal with customer service at all. After buying at least 14 cars on the jeep side in 6 years ( between me, my wife & my mother in law) we have never had a problem with them so figured we would have the same thing over on the Toyota side but nope, nothing but problems, constant needing to find a supervisor & even then they don’t know how to deal with customer service either. Also what is the point of having a “ warranty “ or “ extended warranty “ on a brand new 2021 car not even 5 months old if there not going to honor it. I will most likely never buy a car from Harr Toyota again after this! More
by Danielle S
Employees Worked With
Not sure
March 30, 2021
I have never gave 5 ⭐ on a review before. Jamal has knowlage, patience and understanding as Product Specialist. Derek, Sales Manager, is an entusiastic person, an example for his team. I'll recomend t knowlage, patience and understanding as Product Specialist. Derek, Sales Manager, is an entusiastic person, an example for his team. I'll recomend them to all that need a car an great servicio. I got a great car, Hyundai Veloster 2016! 🥰 More
by crivas1969
Employees Worked With
Jamal Munn, Derek Houde.
