Harr Toyota

Dominic is a rock star! Super nice, knowledgeable, and helpful. I really wanted to buy a pre-owned Matrix from him, but found one I liked better elsewhere. Still, I would unhesitatingly recommend him to helpful. I really wanted to buy a pre-owned Matrix from him, but found one I liked better elsewhere. Still, I would unhesitatingly recommend him to family and friends if ever they find themselves in the market for a new Toyota or a pre-owned vehicle on Harr's lot. If more car sales representatives were like Dominic, they wouldn't have the bad reputation they often get! More

Long story short, we agreed to buy a new Tundra and get $2000 off and 0% financing. We asked for confirmation of both offers several times during negotiations. We then put down a $1000 deposit to get the $2000 off and 0% financing. We asked for confirmation of both offers several times during negotiations. We then put down a $1000 deposit to get the truck onto the lot. When we went to finalize the deal on Thursday, we were told we "misunderstood" things and could get EITHER $2000 off OR 0% financing. After 20 minutes of restating the details, Janiece admitted she made a mistake but the manager wouldn't honor our agreement with her. Our trust with Harr was broken so my husband talked alone for a minute. Jose then came back and told us to think it over and call him by Monday and if we decided not to buy the truck, he would refund our credit card. We called him Friday night to tell him we decided not to buy the truck but had to leave a voicemail. We called again Saturday but Jose told us he couldn't process a refund on Saturday and that he'd call us Tuesday. We called again Tuesday afternoon since he hadn't, and we were told Tuesday is his day off. We've called several times today and he never answers his phone and never calls us back. We were just transferred 4 times in one phone call to 4 people, none of whom would help us. And like in another review, one guy just said they couldn't process refunds over the phone, to which my husband responded, "But you can TAKE a deposit over the phone?!" Jose said he would process it over the phone, but he's avoiding us and we're getting the runaround. This truck was going to be the 3rd car my family has purchased at Harr, but we will NEVER go there again - at least not once we get our money back. Harr has changed and is horrible now. We ended up buying a truck at Falmouth Toyota! They are incredible there!!!! More

Kara was extremely knowledgable and friendly. She helped us get exactly what WE wanted; not what a dealership needed to sell. Jay made the paperwork painless. We has a great experience. us get exactly what WE wanted; not what a dealership needed to sell. Jay made the paperwork painless. We has a great experience. More

I have been to 6 dealers in the past week. Harr was a totally different experience. The man at the front desk, Addison, explained that the salesmen rotate through customers and he called one down to talk totally different experience. The man at the front desk, Addison, explained that the salesmen rotate through customers and he called one down to talk to me. We waited a bit and Addison got me a coffee and asked what I was looking for. I explained I'd been to several dealers, had already driven a Corolla, was interested in driving a second one after seeing Harr's prices, which were much better than the other dealers. Something I said clicked with Addison and he changed my salesman, as the first one hadn't been able to get over to us yet. I ended up with Derek Houde, who was just awesome to work with. He's laid back and personable. He explained that Harr does one price, which is displayed prominently on their website, and they don't haggle, because they don't understand why you have to haggle over cars when you don't haggle over practically anything else you buy. He got me keys to the car I thought I was interested in and I mentioned in passing that I really needed to get my husband down to drive one. Derek had me go pick him up, since my husband was in Worcester at the time. Harr gave me a more than fair price on my trade in, which was an excellent car, but it was old and needed more work than I wanted to deal with. Harr is currently offering free remote starters (I can't tell you how much this increased the value of the car for me), and Toyota's free maintenance for up to 4 years depending on the warranty is just awesome. They will also wash and vacuum your car whenever for free. All of that, plus their published, below sticker price, plus Derek's personable and low-key approach put me over the edge and I ended up with a lovely new red Corolla. It was such a positive experience (Jessie in the finance department is fabulous, too), that my husband is right now seriously considering the new Camry. This place is just plain nice and if you're really looking for a car, then I don't think you can go wrong here. At least not from what I've seen. More

Derek Houde immediatey approached me when we arrived in the parking lot to look at new cars. His demeanor was friendly but not pushy. He was knowledgable and bent over backwards for us. Even though I liv the parking lot to look at new cars. His demeanor was friendly but not pushy. He was knowledgable and bent over backwards for us. Even though I live in Worcester, I have purchased my last three Camrys at other dealerships in the state because of the negative treatment received from the salesmen at Harr (the last car being a 2002 Camry). My favorable treatment from Derek continued when I picked the 2011 Camry up yesterday. The car was ready and Derek spent a long time teaching me how to use all the gadgets in the car, from the navigation system to the radio and everything in between. He was patient and thorough. He also introduced me to one of the service managers which was iomportant to me since I will be having the car serviced at Harr. I am an administrator at Holy Cross College and I am often asked where to buy a car. If this service continues to be excellent, I will not hesitate to refer buyers to Harr. I never would have done this in the past. Thank you Ann Zelesky More

GREAT JOB VERY HELP FULL GAVE CELL NUMBER AND TOLD ME TO CALL HIM ON HIS DAY OFF NEW HIS STUFF A BOUT THE TRUCK I BOUT TO CALL HIM ON HIS DAY OFF NEW HIS STUFF A BOUT THE TRUCK I BOUT More

i dealt with andrew dunn for sales who was very friendly and helpful, dealing with jay grey in the finance department was great because i have never bought a car and he explained to me everything i needed t and helpful, dealing with jay grey in the finance department was great because i have never bought a car and he explained to me everything i needed to know and was a pleasure to deal with. i will certainly recommend friends and family to go to harr and deal with andrew and jay. More

Laura sold us a 2011 Toyota Tacoma. She was very personable, friendly and easy to do business with. She also talked to us about other cars because we may buy one in the next 6 to 12 months. We are personable, friendly and easy to do business with. She also talked to us about other cars because we may buy one in the next 6 to 12 months. We are interested in a Scion or Corolla. More