Harr Toyota

Awful service. They do not care about their customers. I would highly recommend buying a car elsewhere and also getting it serviced elsewhere. They lost my key for my custom tires which will cost me a ridic would highly recommend buying a car elsewhere and also getting it serviced elsewhere. They lost my key for my custom tires which will cost me a ridiculous amount of money now to get them removed. I was also stuck on the side of the road for 3 hours waiting for a tow truck because I was unable to change the tire since the key was not returned back into my car after my service, which was dangerous and made me unsafe, anxious, and stressed. They dodged my calls for over a week, then refused to ultimately do anything to make it up to me. Completely ridiculous. I will never be buying another car here and will be telling everyone I know about my awful experience and how much I feel wronged. More

TL;DR: select service members are great, but the company overall functions as super shady and puts the blame on you. Beware because your car might fall apart in a month and you’ll jump through hoops fixing overall functions as super shady and puts the blame on you. Beware because your car might fall apart in a month and you’ll jump through hoops fixing it. It got so bad I filed a complaint with the attorney general. I would love to say that I’ve had a better experience with Harr over the past few months, but let me tell the whole story so that anyone who reads this can know how poor of quality this dealership is. From the beginning: early September I purchased a car out of pocket for 5grand because I am a recent college graduate and have too many loans and did not wish to have another financed loan in my name. I just wanted something reliable- no bells and whistles. The car that I went in to see had to be jumped to even be driven to me (being sold as is for 6kish). Then I looked at the Toyota Scion 2007. Cute car! Not terrible mileage! A little old, but should last me a little bit right? I would have been better off buying a cheap car off of FB marketplace. They sold the car “as is,” which I was later told by people who know more about cars, that you can’t really do that in MA, and it’s especially shady that a dealership is. Driving it off the lot: there was a rejection sticker. I contacted my car salesman asking why and if I need to come back. He said I needed a new sticker in a year because that’s when you get inspected. Told him it has a REJECTION sticker. Had to go back to the dealership where the mechanic explained that it failed emission because they had to do mechanical work and reset it so that I should come back after 100 miles (not too bad, made sense, no big deal). Then, I noticed that every time I slowed down, the break light on my dashboard would turn on. I work a lot, so I was planning on giving them a call. I live an hour away from Harr and commute 40 mins every day, so I had my breaks checked at a local Midas who told me there was no break fluid, presumably from when they changed the break pads. Had to do a total break flush ($100, ultimately Harr refunded me for that, so that’s nice). But wait, then the check engine light went on! (I’ve had this car for less than a month). The car feels tough to drive and when I looked under the hood we were SO empty of oil that it didn’t touch the dipstick. Also noticed a cute little clamp holding something together near the engine. Added oil, and made an appointment with Harr. Go to my appointment and I am immediately whisked into an office where I am told that there is probably something wrong with the head gasket rings (I forget the term), and it happens with these models, and the past owners neglected to fix it. Then he drew me a diagram of how an engine worked. Told me I could keep filling my car with oil for the rest of the time I drove it, sell it to some unknowing person, spend 3grand fixing it, or sell it back to them. Stupidly, I went back to the showroom. I had my mom with me because I frankly don’t know what I’m doing with cars and needed a little emotionally support. They were going to buy back the car for the price that I bought it, and I was going to put a few more thousand down. We were looking at the 7k range but those cars didn’t have warranties, so we chose a 10K, (which someone came out to financing 8k after the 4K trade in and 2,000 additional). They had TRIED to say that they could only buy the vehicle back for $500 because they needed to do the appropriate repairs if they were buying it back. I put my foot down on that, and we compromised at the 4 hrandConned me into buying a warranty (more into that later). Beautiful car! Key-like scratch down the side, but overall a nice car. I had a 90 warranty and lucky me because two weeks ago, the check engine light for THIS car came on. A little under the 60 day mark, I believe. I checked under my hood when I got to work (the light came on while on my way to work), and I had almost NO coolant in my car. I checked the week before when my stepdad said he smelled burning and the level was fine. I put more coolant in it after getting the approval from Harr. I made an appointment with Harr and my mom brought it in because I had to work. Patrick in service has been amazing and the only person I feel actually cares about my time there. He called me an explained that there was a coolant leak, and there was a code being run for the Turbo. Since I bought a Chevy, they couldn’t touch it and directed me to a GM dealership. They sent me on my way and also didn’t fix the coolant leak at all. I went to a GM dealership and they warned me my warranty might not cover the cost of repairs if it was an aftermarket warranty. Contacted to Harr for info on my warranty, and saw that Harr had never submitted my warranty application that I paid $2,500 from so the warranty company couldn’t tell me anything. Went to GM and dropped my car off for the day. They called me and told me they could find anything wrong with the turbo and the code was last pulled hundreds of miles ago (I have a 40 min commute and I work four days a week, so that adds up). Charge me a service fee (that I still need to contact my warranty about), and told me to come back if it back back. Well, on the 15th of December, the light is back on. I have a hard time making it over 60mph on the highway without my rpms going past 4. I can’t seem to get in touch with Harr, but frankly I don’t even know what I can say. A mechanic alluded that I should try and sell it back, but I feel like Harr would just find another way to screw me. So now, I still have a coolant leak, another appointment with the GM dealership, and too many frustrated tears. I feel like I’m stuck in this binding toxic relationship, honestly. **I kept this in the drafts hoping it would be resolved but it hasn’t so here we go** The GM dealership ended up replacing the turbo ($1k, covered by manufacturer) on Dec 27th. After it was returned, I noticed a sweet smell. I didn’t know what that meant at the time. Thought it might be something with repairs that would go away. I tried calling Harr and never received a response. On Jan 6th, I spoke with Shay and told him that I was still continuing to lose coolant. I was waiting for COVID results after an exposure, so we planned on making a future appointment (note: he also makes a joke that I’m not having very good luck despite the fact that both of these cars were bought from them?? I don’t think this is a me thing). The next day, my results were negative, but when I went to drive the car the coolant level was dramatically lower. Called Harr hoping to get a rental and drop my car off, as it felt unsafe to drive and I have a 40 min commute. Speak to a service member who tells me there are no rental cars and when I ask for other options of how they were going to help me, she says “one moment I’m going to speak to someone else” and wordlessly transfers me to Shays line that goes directly to voicemail. I don’t receive a call until Tuesday, the 15th. I drop my car off the next day and they put me in a nice rental. They fix a few hoses and tell me there is a leak near the turbo that they’re going to try to fix as well. I get my car back on Friday the 15th. As I drove home, the sweet smell was still there, but I though perhaps it was residual. I checked my levels after I worked an overnight on Monday the 25th and then after another after an overnight the next night. With 40 mins of driving, I lost A TON of coolant (pics included). I was also leaving HUGE puddles and smoking on the front end. Emailed Shay, who got in touch with my right away. Offered to put me in a new rental or recommend I try a GM again. Called the dealership that replaced the turbo and they got me in that day (Jan 19). Today (20th), they gave me a call saying it would be $555 to replace a part (not related to the turbo replacement so not under manufacturer warranty). Now Harr is not returning my calls! So this is coming out of the drafts because I have NEVER faced such disorganized and shady practices. I know that it’s a risk to buying a used car, but a 4 year old car with a seemingly perfect record should NOT be breaking down two months in my possession. More

If you're looking to be MISLEAD by a dealership, then this is the place you want to buy your next vehicle. When I purchased my brand new vehicle from them 5 years ago, I was nicely pressured into purcha this is the place you want to buy your next vehicle. When I purchased my brand new vehicle from them 5 years ago, I was nicely pressured into purchasing GAP coverage. When my vehicle was totaled and I went to use my GAP coverage, Harr Toyota only covered a small portion of the balance due leaving me with a final bill of $4800.00. When I asked Harr Toyota why the GAP insurance did not cover the entire balance, they told me I needed to read the fine print. In the same breadth, they also tried to sell me a new car and roll the balance into the note. I've contact the General Sales Manager, Martin Druffner, who said there is nothing they can do. When trying to reach General Manager, Michael Gross, he is yet to call me back and is blatantly ignoring me. DO NOT BUY A CAR FROM HARR! They tell you what you want to hear and get your money, they won't stand by their customers in a time of need. More

Service and body shop are very good but don’t buy your car at Harr! They harass you and screw you at the end! Stay away! car at Harr! They harass you and screw you at the end! Stay away! More

Great Experience Bought a new 2020 Highlander Hybrid XLE two months before being released from Justin LaPlante and Enxhi Qatipi. They both were great in keeping me inf Bought a new 2020 Highlander Hybrid XLE two months before being released from Justin LaPlante and Enxhi Qatipi. They both were great in keeping me informed about the progress and the final delivery. More

Very challenging and disappointing experience Many missteps in this process: - told taxes included in sales price, got to finance, not correct - took 3 weeks to get the title, I still don' Many missteps in this process: - told taxes included in sales price, got to finance, not correct - took 3 weeks to get the title, I still don't understand why it took that long and where title came from - car failed inspection - never seen this before, drove home with failed sticker and asked to come back to get passed a week later - no floor mats - no second key, all other cars I've bought in my life have had 2 keys - brought car in for inspection after driving 3X the recommended amount, failed inspection again. Told that the rep was wrong. Car needs to be driven 60 days, not 7. I’ve bought 10 cars in my lifetime, this was so far and a way the worst car buying experience I have ever had. More