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Harr Toyota
Worcester, MA
482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 482 reviews
March 15, 2009
I stopped in here first just to test drive a couple of vehicles in order to refine my search for a new SUV. I met Gen. Sales Manager Keith Lincoln and he hooked me up with Sales Manager Jason Testagrossa. vehicles in order to refine my search for a new SUV. I met Gen. Sales Manager Keith Lincoln and he hooked me up with Sales Manager Jason Testagrossa. I made it clear that I had just started my search and that I would not be making any final decisions that day. They seemed fine with that. I told them that I still planned on shopping around. They were fine with that but at all times they were sure to let me know that where ever I went and what ever I found that they would and could give me a better deal on whatever I found out there. I felt that they were telling me that they wanted my business and were saying basically, don't be afraid to ask for a better deal if I thought that a better deal were possible. I shopped around for about a week and a half, my free time is very limited, and got some pretty good numbers I thought. I returneed to Harr Toyota with my research and presenteed it to them. There was never a question as to if they could beat the prices that I found. It was just a matter of how much they could save me. My savings turned out to be substantial and I agreed to a deal. I bought a brand new Toyota Highlander, a vehicle that I had always admired but never thought I would be able to afford till I was presented with a deal that I would have been crazy to pass up. And they didn't try to tack on a bunch of other options that would have increased the final number for the vehicle. Not that they didn't let me know about other premiums that I could add on. But when I declined interest, they accepted my decision. All in all my experience was great. I could tell that they wanted my business. They not only told me that but showed me that by beating the competitions "very best because we like you so much" prices. The sincerity at Harr turned out to be genuine as opposed to the feeling of being sucked into a processing plant that I found when I visited the competition. But enough about that. It has been 2 weeks since I made my purchase at Harr Toyota and I am still thankful for the excellent experience. And I will be sure to take them up on their often repeated offer of "if there is anything that we can do for you now or in the future, please let us know". More
by eagerp
Employees Worked With
Keith Lincoln, Jason Testagrossa and John Canty
Helpful March 09, 2009
We went to Harr to look at cars. We ended up driving the car of our choice home that day. Will was friendly, honest, knowledgable and completely opposite of what you expect a salesman to be. No one loves car of our choice home that day. Will was friendly, honest, knowledgable and completely opposite of what you expect a salesman to be. No one loves to go car shopping, but I would recommend Harr to all of my friends. Thank you! More
by mkknox
Employees Worked With
Will Briggs
March 09, 2009
I had a fantastic experience at Harr Toyota. Everyone was very friendly and accomodating and I feel I got a great price for my car. I was not expecting to buy my car the first visit I made to Harr Toyot was very friendly and accomodating and I feel I got a great price for my car. I was not expecting to buy my car the first visit I made to Harr Toyota, but I was so impressed by their service that I did indeed buy it the first day. More
by jodiej
Employees Worked With
Joe D'Ambra
March 06, 2009
I did an internet search and requested prices from all the Toyota dealerships in the area and then called to confirm that the price I had been quoted was the price for which I was actually eligible. Chri the Toyota dealerships in the area and then called to confirm that the price I had been quoted was the price for which I was actually eligible. Chris quoted me a price with the incentives he knew I was eligible for and when I called he did some leg work to find additional incentives for which I qualified. When I visited they had a selection of cars at the price he quoted, not just one. They gave me a more than fair deal on my trade-in. It ended up being more economical for me to buy a new car from Harr than getting a used car that no longer had a warranty. In 5 years I will be making payments on a 5 year old car rather than making the same payments on an 8 year old car in 4 years. Everyone I worked with at Harr was top notch and I would do business with them again. More
by David D
Employees Worked With
Chris Allen
February 28, 2009
I went into Harr Toyota on 2/14/2009 to see the new Toyota Corolla LXE as I new I needed a new car and Corolla was on my list of prospective vehicles. Kevin showed me and had me test drive a Corolla L Toyota Corolla LXE as I new I needed a new car and Corolla was on my list of prospective vehicles. Kevin showed me and had me test drive a Corolla LE. The vehicle did not have Electronic Stability/Traction Control (which was a must for me). My intent was to visit a few other manufacturer dealerships to inspect their offerings and possibly buy a Corolla LE or LXE with EST/Traction control if I did not find anything more suitable. Kevin took the keys to my car (ostensibly to check the mileage) and only after the 3rd request, gave them back to me. When I asked about the cost of the car, the first offer presented to me was a figure of $329/month for 72 months on the back of a piece of paper with no itemization of the sales price, the cash down, the trade in value or other figures associated with a valued. When I asked what the APR on that financed figure was, I was told, "I don't know". Thankfully, I had done my research ahead of time and that figure worked out to over 17% APR with the $1500 rebate, $1600 for my trade (which he and "his boss" told me was what I was getting), and $1500 cash down. After showing them my numbers from edmunds.com, Kevin and his boss finally came back with itemized figures that appeared reasonable. I then wanted to leave the dealership and think about the test drive and compare it to other vehicles (Subaru Impreza, Mitsubishi Lancer, etc.) I planned on inspecting. Despite telling Kevin and his "boss" that I was running late to meet my parents for dinner, they insisted that I sign a Purchase and Sales agreement and put $1500 down in order to "lock in" the $1500 President's Day weekend rebates should they be able to locate a Corolla with EST/Traction control for me. I was assured that by signing the P&S there was no financial commitment and I could get my money back at any time. I ended up deciding to buy another vehicle from another dealership within then next 24 hours and had to take serious steps to protect my legal interests as when I verbally notified Kevin and Harr Toyota that I wanted my money back, I was given the "check has already been deposited" line and told that I could not get my money back until I gave them a copy of the front and back of the cashed check. I ended up successfully placing a stop payment on the check. The whole experience left a very bitter taste in my mouth and I certainly will not deal with this dealership ever again. The high pressure sales practices and attempts to get me to sign a P&S with $$ down before I was ready to buy an identified car, the holding of my car keys after repeated requests for their return, and the presenting me with an initial finance figure of over 17% (my FICO is 780 and AAA approved my for 5.57% APR for 60 mos.) was outrageous. But then again, "Caveat Emptor", right? For those who don't know latin, that's "Buyer Beware"! More
by AmesburyDoug
Employees Worked With
Kevin Morais
February 28, 2009
They're very friendly and know your name, talk to you like a normal person, and they've always fixed things completely the first time unlike other places I've been. Sometimes they're booked for a while like a normal person, and they've always fixed things completely the first time unlike other places I've been. Sometimes they're booked for a while to do general maintenance but they've always been able to work around your needs. Great all around. More
by troybthompson
Employees Worked With
Brian
February 25, 2009
My experience at Harr Toyota was extremely professional and I received excellent customer service. It was a comforatble setting with friendly and helpful employees.When I left there with my new vehicle I f and I received excellent customer service. It was a comforatble setting with friendly and helpful employees.When I left there with my new vehicle I felt very comfortable with my purchase and I think that Harr Toyota gave me the best deal out there. I would refer any of my friend and family to the dealership. More
by kerri george
Employees Worked With
Jason Testagrossa
February 19, 2009
I just traded in my old car for a 2009 Toyota Corolla. I was extremely pleased with the salesman and the overall experience. Carlos was so professional a salesman yet he made me feel welcome. The transactio was extremely pleased with the salesman and the overall experience. Carlos was so professional a salesman yet he made me feel welcome. The transaction during this trade-in was very smooth and Carlos was very friendly. I am extremely pleased with both the ease of the trade-in, the salesman, and my new blue-green Toyota Corolla. More
by yuefang
Employees Worked With
Carlos Hernandez
February 16, 2009
I recently purchased a 2009 Toyota Prius from Harr Toyota in Worcester, Ma. I was extremely pleased with the salesman and overall experience. After visiting several other Toyota dealerships and being quite f in Worcester, Ma. I was extremely pleased with the salesman and overall experience. After visiting several other Toyota dealerships and being quite frustrated by the poor experiences at all of them I visited Harr. Kevin was quite helpful and professional. There was no pressure, just helpful information from Kevin and the entire staff! I will return to Harr Toyota for all of my Toyota needs in the future, service and sales. Thanks Harr!! More
by ggleason
Employees Worked With
Kevin Morais
February 08, 2009
I just recently purchased a 2009 Toyota Rav4 from Harr Toyota in Worcester, Ma. I was extremely pleased with the salesman and overall experience. Jason was extremely professional and friendly. He went Toyota in Worcester, Ma. I was extremely pleased with the salesman and overall experience. Jason was extremely professional and friendly. He went above and beyond to make sure that I would have my car registered the same day that I purchased it. Because of him, I was able to drive my new car off the lot the same day. He is an excellent salesman and Harr Toyota is lucky to have such a dedicated employee. I will return to Harr Toyota for all my automobile needs. More
by jwright555
Employees Worked With
Jason Testagrossa
