Harrisonburg Honda

It had been a long time since I bought a car through a car dealer, but since I had dealt with Don before at another business, I was willing to give it a try. As a woman, its important to me to deal with m car dealer, but since I had dealt with Don before at another business, I was willing to give it a try. As a woman, its important to me to deal with men who will listen to my concerns and needs, without dismissing me. Don made it clear as we discussed the details, that he was willing to extend himself and reach out to me in order to make sure I was satisfied with the transaction. Its very clear when you deal with a sales person who has great customer service skills -- and I alway make sure to refer and recommend people I can trust. If you're in the market for a new or used car - definitely make the effort to visit Harrisonburg Honda and talk to Don Bell. More

DON BELL WAS AN AWESOME SALESMAN WITH ALL THE ANSWERS PAID ATTENTION TO DETAIL MADE ME FEEL AT HOME AND NO PRESSURE SERVICE DEPARTMENT TOOK CARE OF ALL MY SERVICE AND MAINTENENCE NEEDS WITH NO HASSLE PAID ATTENTION TO DETAIL MADE ME FEEL AT HOME AND NO PRESSURE SERVICE DEPARTMENT TOOK CARE OF ALL MY SERVICE AND MAINTENENCE NEEDS WITH NO HASSLE More

As a mature babyboomer, I have made my share of automobile purchases. It is rare that I would give a positive review to a dealership since their aim is to seperate me from as much of my money as p automobile purchases. It is rare that I would give a positive review to a dealership since their aim is to seperate me from as much of my money as posssible. However, this dealership used that very opinion to make this purchase both painless and exiting. I was shown 5 vechiles (3 new and 2 certified used) that met my basic requirments; then I was asked to clarify me opinion on all and choose 2 to further consider. There was no rush, no heavy sales push, no "today only" approach; just honest efforts to make certian that whatever my decision, I would be comfortable with it. As to the final step- paperwork_ that's when most dealerships fail to keep the process pleasant; not so here; they took the time not only to explain the paperwork but to allow me to examine it at my own pace. While I finished this they were detailing my choice one final time so that when I exited the lot I had a warm fuzzy feeling regarding our transaction. By the way, I am a college professor who teaches courses in selling and marketing. The Honda dealership serves me well as class examples of how the process can be positive and rewarding. More

I had a horrible experience at Harrisonburg Honda. I bought a used car that the dealership put out on the lot without fixing a pre-existing problem that they knew about and i had it back over there for bought a used car that the dealership put out on the lot without fixing a pre-existing problem that they knew about and i had it back over there for the same problem they knew about and told me they couldn't find anything. The car also had other issues i that i tried to get resolved. I couldn't even drive the car for a while so it sat in my driveway while i was making payments on it. The car would not go into gear. Finally, to try to solve the problem i just traded the car in at Harrisonburg Honda and got a brand new one. After I got the new car my sunroof started leaking and they just acted like it was no big deal. So fed up with Harrisonburg Honda, I went to Valley Honda in Staunton and they were wonderful. They fixed my sunroof and they helped me more in one day than Harrisonburg Honda helped me in 4 months. Valley Honda cared enough to fix my car that I bought at Harrisonburg Honda. They really went out of their way to help me. If you decide to buy a car from Harrisonburg Honda you better hope you don't have any trouble with your car. They want to sell the car, but don't want to deal with you if you have a problem. I will not do business with them again. Go to Valley Honda in Staunton...THEY TREAT YOU RIGHT! More

I can't say enough good things about this dealership. I purchased a certified used Honda Civic and was blown away at the excellent customer service. They treat me like a princess there, and even accepted m purchased a certified used Honda Civic and was blown away at the excellent customer service. They treat me like a princess there, and even accepted my very low offer on the vehicle. They are great about working with you to get the (reasonable) deal you want. My mom purchased a used Hyundai from there and I went in, negotiated the deal, and it all worked out. They are very friendly with me, most know me by name, and I've never felt the least bit uncomfortable or pressured. The service department has also been very pleasant and I don't feel as if I'm being looked down upon as a female because the service manager is also female (at least one of them is). I always refer people to Harrisonburg Honda and I look forward to purchasing more vehicles from them. My only complaint is their stupid commercials with Jimmy Fortune... More

On 5/2/08, I took my 96 Prelude to Harrisonburg Honda (HH) for service on a minor oil leak, AC problem, and inspection. I had diagnosed the AC problem to be a faulty condenser fan switch, which caused th (HH) for service on a minor oil leak, AC problem, and inspection. I had diagnosed the AC problem to be a faulty condenser fan switch, which caused the fan not to run. After about an hour, a service rep at HH called. The tech said the condenser fan did run, and the AC problem was due to low refrigerant. I didn't believe this was the case, because I had observed the fan not running, and had refrigerant level tested by a licensed HVAC tech, and the level was normal. (The car has never needed a refrigerant recharge since I’ve owned it.) I declined service on the AC, but still had the car inspected. Just before lunch, I arrived and paid for service. As I approached my car, I heard it hissing. I went back inside and asked the Service Manager (Larry) to accompany me. To diagnose the hiss, he called a service tech, who found that pressurized refrigerant was escaping from a hole in the condenser. Larry verbally quoted just over $500 to replace the condenser. I declined the service, told him I would think about it, and left. It occurred to me that there was no mention of the hissing leak or condenser replacement in my service ticket. I drove back to HH and confronted Larry about this. I said the evidence indicated that the hole in the condenser was created while the car was in the care of HH, and asked that the damaged condenser be replaced. He denied liability, and said that I would need to speak with the General Manager (GM), who was not in. I went back to my car and again heard the hissing and saw moisture on the frame below the condenser, which was not there when I first heard the hissing, indicating the hole had been punctured not long before I first heard the hissing. I met with the GM on 5/6, and was told that the issue would need to be addressed by the owner, who was out of town until 5/11. As of 5/15, I still had not heard anything, so I called, and was told that the owner had been too busy to review my issue, and that it would be several more days. I let them know I intended to contact the BBB, and they hung up on me. Today is 5/29, and I still have not heard anything from anyone. More