Harry Brown's Family Automotive

Why I gave the rating I gave? Why not??? My son bought an Envoy from the same salesperson a few years ago and he thought highly of him so he was the first choice. Of course it helped that the dealership an Envoy from the same salesperson a few years ago and he thought highly of him so he was the first choice. Of course it helped that the dealership had the exact vehicle that I wanted. we will definitely call them in the future when we are ready for a new vehicle. And again our first choice will be Steve again. But honestly we also talked to he guy in the accessory department and the business manager and they are all helpful and friendly. More

Overall experience was good, but not great. When I requested an online trade in quote, not only was I not provided with a value but was contacted by means other than the preferred method selected. If requested an online trade in quote, not only was I not provided with a value but was contacted by means other than the preferred method selected. If additional information or another contact method is required to obtain a trade in estimate, why offer it online. When I arrived to pick up my new vehicle, its second set of keys could not be located and the aftermarket floor mats purchased with the vehicle had been removed and sold to another customer. Now I must return to have the second keyless entry remote programmed and to obtain the floor mats purchased with the vehicle. Not a huge deal but an inconvenience as I am not close to the dealership. Price was good but not great. The vehicle was advertised at one price on the dealership website but was several thousand more when I visited the next day, apparently due to a mistake. The internet price was not honored. Furthermore, I was not given even the average trade in value for my vehicle. The reasons for my purchase were possession of the vehicle I was interested in, year end factory rebates, and friendly and cooperative staff. Everyone at the dealership has been very helpful and I am very satisfied with my new vehicle! More

I was an out of town buyer and the sales staff did a great job of making it an easy transaction for me. I will buy from Harry Brown's again. There were no gimmicks, the price posted online was the pri great job of making it an easy transaction for me. I will buy from Harry Brown's again. There were no gimmicks, the price posted online was the price I paid. The pro shop staff was very knowledgeable and had great pricing. More

I just traveled from Nevada to purchase a previously owned truck from Harry Brown’s Family of Dealerships and would highly recommend them. They treated me with honesty and professionalism every step of owned truck from Harry Brown’s Family of Dealerships and would highly recommend them. They treated me with honesty and professionalism every step of the purchase process. I had an issue with one of the tires the General Sales Manager took care of to my satisfaction within seconds. This is a first class dealership that will treat you with respect, honestly and professionalism. They will treat you right! More

Overall pleasant experience. Price for vehicle with rebates was good. John and Steve did a nice job tracking down the truck I wanted...ultimately we couldn't find the white one, but I'm happy with th rebates was good. John and Steve did a nice job tracking down the truck I wanted...ultimately we couldn't find the white one, but I'm happy with the black. I'm also having some custom accesories added to my truck and Luke has been very helpful in that regard. Chad also had everything ready for us when we came in to finalize everything...made it quick. The only negative comment I have is I had an opportunity to sell my vehicle on my own rather than trading, but you wanted mine as part of the deal. This was a loss of $3500 for me. I should have probably posted it for sale earlier. Oh well. Other than that, I'm very happy with my purchase and dealings with your team. More

For this to have been an excellent experience, I would have liked more information about the car than the carfax. Mike is working on getting me some maintence records from previous owners. In addition t have liked more information about the car than the carfax. Mike is working on getting me some maintence records from previous owners. In addition to that, the car clearly had some minor damage to the front that was repaired very well. I think for transparency and trust, that could have been disclosed. I still would have purchased the vehicle, I just want to know what I am buying. There are also some electrical and power side door issues that are well documented. Again, I am not afraid of the news, but it would be good to know how to prepare for future repair and costs. Finally,as a negotiation point, I would have felt some control over the pricing and felt better about the car had the price been lowered yet some more. It makes the customer feel like they really got a deal. I am sure your after sale support and help will be excellent. More

THE BEST DEALERSHIP SO FAR WE HAVE EXPERIENCED. WE HAVE TOLD OUR KIDS TO LOOK AT YOUR INVENTORY ALSO AND OTHER FRIENDS. WHEN WE WANT TO TRADE OUR PICKUP, WE WILL CERTAINLY USE THE INTERNET AND DRIVE TO F TOLD OUR KIDS TO LOOK AT YOUR INVENTORY ALSO AND OTHER FRIENDS. WHEN WE WANT TO TRADE OUR PICKUP, WE WILL CERTAINLY USE THE INTERNET AND DRIVE TO FARIBAULT. WE WERE TREATED SO WELL. YOU CERTAINLY CAN BE PROUD OF YOUR FAMILY OWNED BUSINESS. More

Josh was very friendly and courteous and easy to deal with. He responded quickly to my problem and my concerns and addressed them until I was satisfied. I was given a rental vehicle immediately once it with. He responded quickly to my problem and my concerns and addressed them until I was satisfied. I was given a rental vehicle immediately once it was known mine would not be available to use. He was very professional and I would gladly recommend Josh/Harry Browns to anyone. More

Great place to get a car - Dick was great to work with along with sales manager and always fun xxxxxxxxxxxx with Greg . This part shouldn't bee this long. The best part was the price and the friendship du along with sales manager and always fun xxxxxxxxxxxx with Greg . This part shouldn't bee this long. The best part was the price and the friendship duing the trading of the the two - everyone was wonderful to work with More

Kevin made every attempt to get answers to all our questions, helping us make a decision that would work for us. We had several employees ask if we needed help or were being helped. Everyone was ver questions, helping us make a decision that would work for us. We had several employees ask if we needed help or were being helped. Everyone was very freindly. I took care of my own financing but was offered more options several times by John, Dale, and Chad. Felt a little pressured to finance through their business because they felt they could save me money (getting a better rate) but I wanted to stay with my current bank and didn't want my credit info exchanged with a bunch of financial institutions. Found a couple things not in proper working order after taking the van home and brought it back for repairs with no extra charge to us. It was nice that they stood behind their certified used vehicle. We will definately go back to this dealership when in need of a new/used vehicle. More