Harte INFINITI

Joe Fanelli, very polite, curteous, knolwedgeable, always quick to return a call or email. Love my JX35, would definitely go back to Joe for future purchases and highly recommend this dealership. quick to return a call or email. Love my JX35, would definitely go back to Joe for future purchases and highly recommend this dealership. More

Joe was very helpful in finding the car we wanted in a reasonable time. He also followed up after the purchase. It was a very easy experience. reasonable time. He also followed up after the purchase. It was a very easy experience. More

Sean was very knowledgable from start to finish on the product he was selling and how it worked. My time is limited, Sean kept everything moving nicely from the sale to the paperwork and delivery. product he was selling and how it worked. My time is limited, Sean kept everything moving nicely from the sale to the paperwork and delivery. More

The salesperson at the dealership knew 100% everything about the auto! He was easy going and willing to discuss the car with my wife and I. They encouraged us to take a car home over night and try it out about the auto! He was easy going and willing to discuss the car with my wife and I. They encouraged us to take a car home over night and try it out !!! That sealed the deal. I have never bought a car and felt so absolutely giddy after doing so!! These guys are great!!! Rich Webber More

Outstanding experience. Alex was knowledgeable and courteous. Nate in finance did a great job and explained everything to me. I have purchased about 8 new cars in my time and this was the most pleas courteous. Nate in finance did a great job and explained everything to me. I have purchased about 8 new cars in my time and this was the most pleasant new car buying experience in a dealership ever! More

This is my third consecutive new Infiniti. All from this dealership.The vehicles are an absolute joy to drive. Style,comfort and 'bang for your buck' they are unrivaled,in my opinion. In all my dealings I h dealership.The vehicles are an absolute joy to drive. Style,comfort and 'bang for your buck' they are unrivaled,in my opinion. In all my dealings I have always felt that the sales person was working WITH me,although sometimes it took a little work on my part. That's all part of the 'game' folks.Just have fun with it and you will be enjoying a most pleasurable experience both at the dealership and behind the wheel. I can't say enough about the service department and how they go out of their way to make your visit as satisfying as possible. Thanks Harte Infiniti for the last nine years. More

I went in to test drive a G37x. I went out on the lot, looked around and no one approached me. I looked at all the Gs i could find on the lot. In the back part of the lot, there was an SUV ON BLOCKS, wh looked around and no one approached me. I looked at all the Gs i could find on the lot. In the back part of the lot, there was an SUV ON BLOCKS, wheels gone. I thought "nice" and it is a city dealership and all and kind of laughed at that. So I go into the show room, greeded by a nice reception person who says all the sales guys are busy. She said she will send one over when someone comes available. So I check out the cars on the floor, SEVERAL TIMES, and wait, to the tune of 40 minutes and no one even approaches me. Not a sales manager, no one. I finally just get tired of looking at the cars on the showroom floor and I just wait right up front in plain site of the receptionist and the sales guys and still no one approaches me. I finally just got fed up and left. It didn't help them that I had been to a Volvo and an Acura dealer and they treated me like they wanted my business that day and not like a number. Harte struck me as treating me like a number and that they were were the only Infiniti dealer around, which they are. It made me think, what will service visits be like? I am sure the Infiniti product is nice and all but ultimately becasue of Harte I have taken Infiniti off of my shopping list. More

The negotiation process was fine, I'm sure we could have done better, but we were buying a pre-owned 2011 M37x and my husband wanted "this" car and wasn't going to walk out on the deal. I'm sure we overpai done better, but we were buying a pre-owned 2011 M37x and my husband wanted "this" car and wasn't going to walk out on the deal. I'm sure we overpaid by at least $500 but whatever, I didn't really have an issue with the price of the car, it was their crazy fees. When I questioned our salesman, about the $399 doc fee and said I bought an Acura with a $75 fee, he made it sound like Infiniti is far superior in luxury and customer service to Acura and that was why their fees could be so high. Sure...an Acura is a Honda, and an Infiniti is a Nissan, it's all the same. But, again, my husband wasn't willing to walk away, so I accepted their "non-negotiable fee." We agreed on an offer and made an appointment 1 1/2 hours away from anyone else who was picking up a car on that day so we wouldn't be rushed and wouldn't be kept waiting. Here's where it gets annoying. We arrived 4 minutes late from our 50 minute drive to Hartford that afternoon. We were told that since we were late, someone else slid in with the finance manager before us, so my husband got his 30 minute tour of the car first. 45 minutes after he was done with that we got in to see the finance manager who had nothing ready or organized, just a jumble of paperwork. After several attempts to generate an e-contract, he gave up and did a paper contract. He did everything in my husband's name only despite our telling our salesman that we wanted dual ownership and providing my license and information, so the registration had to be redone. An hour later, we signed on the dotted line. I asked if I could get a receipt for the deposit we left on the car and he said it was in the envelope. When I asked to see it, he said "Oh, you mean the credit card deposit..." Yes, that's the one...oh, he forgot about that and had to get my card and credit it back. So, 2 1/2 hours after we arrived, we left for home. Upon returning home, I realized he charged my card again, rather than crediting it. I called the dealership and left a message for the finance manager who had left for the day. I never heard anything the next morning, so I called our salesman around noon, and he acknowledged that we were double charged and that we would get a credit. A few hours later, a receptionist called to do the credit. It all worked out in the end, and I probably wouldn't be as annoyed if the salesman didn't make such a show of saying how inferior Acura was to Infiniti. My 3 Acura buying experiences were all far superior to this Infiniti purchase. It has been two weeks and there has been no follow up phone call or email to see how things are going. Maybe pre-owned purchases don't get the same service as new Infiniti purchases, I don't know, but this buying experience has been far below my expectations. More

I had an excellent experience at Harte infinity. I met the sales manager Mike V first, who immediately welcomed me, made me feel very comfortable, and took the time to answer all of my questions. He was the sales manager Mike V first, who immediately welcomed me, made me feel very comfortable, and took the time to answer all of my questions. He was personable, honest and most importantly-- not pushy at all. Bobbie R. was my sales man who also was very friendly and informative, he took time to show me all options, reviewed 2 different models and provided much needed education. I met Asher on the final day when I picked up my car in the finance dept. Asher was very thorough and pleasant. He lost his wallet that day and i taught him the saint Anthony prayer. I'm putting this part in my review to let the readers know that Harte infinity is more than a business, they are friendly, eager, engaging and go out of their to make you feel welcomed and as of your dealing with friends rather than intrusive salesmen. I would recommend Harte Infinity a thousand times over. More

Sean is very knowledgeable about the the car. He is also very enthusiastic about the vehicle. SEAN spent 3 hours with us. He was patient and personable. The de..alership facilities were here comfortable. very enthusiastic about the vehicle. SEAN spent 3 hours with us. He was patient and personable. The de..alership facilities were here comfortable. More