Hartford Toyota

Omar was so courteous and friendly and worked hard to make our experience a great one. Rich helped out and made the "making a deal" part easy. Andy brought it home with the delivery. Great experience! make our experience a great one. Rich helped out and made the "making a deal" part easy. Andy brought it home with the delivery. Great experience!!! Thank you all!!! More

Jennifer made my car buying experience quick and easy, she went the extra mile on helping me with everything and getting me to the payment I wanted, she has been the best sales rep I have bought a car fro she went the extra mile on helping me with everything and getting me to the payment I wanted, she has been the best sales rep I have bought a car from I wish it was this easy everytime, Thank You Jennifer!!! More

This is the 4th vehicle I’ve purchased from Hartford Toyota ! They are the best dealer in the area ! Toyota ! They are the best dealer in the area ! More

Best decision I made was pick out Toyota dealer Omar and Andy were great to make sure the whole process was smooth and made sure I didn’t leave without getting a car I was comfortable with beyond the sale a Andy were great to make sure the whole process was smooth and made sure I didn’t leave without getting a car I was comfortable with beyond the sale also making sure for customer satisfaction! More

My husband came into the dealership to purchase our first vehicle. Absolutely great, fantastic and exceptional service. Special thanks to Ben for his support and patience throughout the entire process. vehicle. Absolutely great, fantastic and exceptional service. Special thanks to Ben for his support and patience throughout the entire process. More

Excelente Servicio. ..complacida eternamente Gracias.todo muy bien explicado y todos muy amables volveré a comprar en varios años gracias toyota y a Omar... por su pacien ..complacida eternamente Gracias.todo muy bien explicado y todos muy amables volveré a comprar en varios años gracias toyota y a Omar... por su paciencia More

Bait and switched The beginning of October 2021 I put down a deposit and ordered a new RAV4 from Hartford Toyota. I had a full price breakdown emailed and agreed upon. They told me the car would be order down a deposit and ordered a new RAV4 from Hartford Toyota. I had a full price breakdown emailed and agreed upon. They told me the car would be ordered and arrive before Christmas. Updated in January to say my car would not arrive until mid February. Due to the delay, they informed me I was getting a 2022 instead of a 2021. I went over everything with them again, making sure none of the specs had changed, they assured me it was the exact same car at the exact same price. I patiently agreed and sat back to wait some more. The car finally arrived, and though the color was wrong, which is irritating because I literally built out the car, I agreed to take it. The salesman went over everything with me, had everything programmed etc etc. While we were going over everything the manager comes over and tells me not only am I their “longest waiting customer, but also the most patient”. They asked I update my auto insurance while waiting for the finance guy to be free, which I did as well. Finally I sit down with the finance guy and he puts the price sheet in front of me. The selling price is much higher than the agreed upon price. I immediately bring this to his attention and he agrees, says his paperwork says the number that I was stating. He calls the manager who doesn’t answer, and sends multiple texts. We’re just sitting there in silence and the manager finally texts back that “the msrp went up”. Which is so odd, since I have very clear emails discussing that the price wasn’t changing. The manager was out of the building and would not call either the salesman or the finance guy. Finally after waiting twenty minutes he texted that he would be back in “over an hour”. I was feeling taken advantage of, and clearly he didn’t care to call in, so I decided to leave instead of waiting around all day. The salesman felt so bad about the way I was being treated that not only did he drive me home but offered to forgo his commission if they would take off the $500. I waited around for a phone call that never came, and the salesman texted me a couple hours later saying that the manager had just called the next guy on the list waiting for the car and sold my car out from under me, which I not only still had a deposit on but also had left my belongings in (my power cord was still in it from the set up). Never ever got a phone call from the manager. Richard McAllister is a liar and a snake, do not trust him with your time or money! More

Henry and Andy got me a great deal for my lease buyout; it ended up being way less than I expected my monthly to be! Because it was within my budget I also got the extra protection plans and while I hope I it ended up being way less than I expected my monthly to be! Because it was within my budget I also got the extra protection plans and while I hope I never have to use them it's a huge relief to know that should anything happen I've got a very reliable place to bring my car in for maintenance and repair. More

Very professional and was a great experience trading in a vehicle and purchasing a new Toyota from them. Omar and Andie were a pleasure to work with and happy I decided to shop at Hartford Toyota vehicle and purchasing a new Toyota from them. Omar and Andie were a pleasure to work with and happy I decided to shop at Hartford Toyota More