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Hartford Toyota
Hartford, CT
3,884 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 22, 2021
I couldn’t of had a better experience purchasing my new Toyota. Guy was excellent and easy to work with. He made the deal happen and I will certainly be coming back for my future Toyota’s. Highly recommend Toyota. Guy was excellent and easy to work with. He made the deal happen and I will certainly be coming back for my future Toyota’s. Highly recommend working with Guy. More
by Matt S
Employees Worked With
Gaetano Pagliano, Richard McAllister, Jr., Jim Webster
June 21, 2021
I never write reviews! Bottom line up front:The Sales I never write reviews! Bottom line up front: The Sales Lady - Jennifer Glidewell—Awesome The finance manager – Incompetent The General Ma I never write reviews! Bottom line up front: The Sales Lady - Jennifer Glidewell—Awesome The finance manager – Incompetent The General Manager – Rude, lacks customer service and disrespectful Read this to support my ratings: On Memorial Day weekend; my wife and I decided to test drive some Rav 4s which led us to the Hartford Toyota Superstore. We were looking for the Rav 4 Prime and found that the Superstore had them on site. Unfortunately, there were 2 Primes that had already been sold. We did find a Rav 4 Premium Hybrid that we also liked and began the process to purchase the vehicle…that’s when the problems began. We knew that market demand was high and getting a deal was probably not going to work in our favor. As a 28 veteran, did ask if they had a military discount and they were willing to provide a $500 discount. However, when I told them that I would be financing through USAA; they removed the $500 discount because that was a Toyota incentive and the sales manager was not willing to add any accessories that we requested. The Sales lady quickly realized our frustration and offered to pay for the accessory. We decided to continue with the deal and began the paperwork. The finance person faxed paperwork to USAA but failed to submit paperwork via email so it would expedite the process for a day and half. Once the loan was confirmed but funding was not in the dealerships account; they refused to allow us to take the vehicle. The GM, Rich McAllister, then insulted me and was completely rude on the phone. I pulled the deal but later decided to re-enter the deal because the saleslady would be held responsible for the additional accessories that added to the vehicle so I didn’t want her to have pay. Once the loan was funded on a Fri; the dealership checked their account with no funds available for this purchase so they threatened to cancel the deal. On Thurs which was nearly a week after the funds were provided; we found out that the dealership provided USAA with the wrong account information. The result of this incompetence delayed me from receiving the Rav on Tues vs Fri and my loan continued to accrue interest with a vehicle that was not in my possession. The GM didn’t even bother to call me and apologize for the inconvenience. More
by Dacrafty
Employees Worked With
Richard McAllister, Jr., Jennifer Glidewell
June 18, 2021
Brianna is an excellent sales person. Knows her stuff. Very clear and helpful with whatever questions you have. Not pushy. And over all an awesome person to deal with. I will definitely go back to her. Very clear and helpful with whatever questions you have. Not pushy. And over all an awesome person to deal with. I will definitely go back to her. More
by Felix1970
Employees Worked With
Rich McAllister, Richard McAllister, Jr., Jim Webster, Brianna (Bri) Garay
June 17, 2021
My overall experience with Hartford Toyota was exceptional. Leslie was attentive, outstanding, knowledgeable, and great customer service. I would recommend anyone to come to come exceptional. Leslie was attentive, outstanding, knowledgeable, and great customer service. I would recommend anyone to come to come More
by slyons1085
Employees Worked With
Leslie Richam
June 17, 2021
Totally positive buying/leasing experience. Henry Montgomery, sales person, is so knowledgeable about Toyota (and other brand) cars their design, functionality, trim levels, features; patient answer Montgomery, sales person, is so knowledgeable about Toyota (and other brand) cars their design, functionality, trim levels, features; patient answering questions, detail-oriented with necessary paperwork. Other members of the vehicle delivery team were a pleasure to work with as well. A truly professional environment. More
by Suzanne N
Employees Worked With
Henry Montgomery
June 11, 2021
They made it efficient in getting a vehicle. Brianna was very helpful in walking me through the financial parts. She tried to make it as quick as possible so I would be able to leave in my new truck. very helpful in walking me through the financial parts. She tried to make it as quick as possible so I would be able to leave in my new truck. More
by Abigailgr7
Employees Worked With
Brianna (Bri) Garay
June 09, 2021
Totally positive buying experience. Our sales contact, Jennifer Glidewell, was helpful, personable, and professional in every regard! From start to finish our buying process was terrific! Jennifer Glidewell, was helpful, personable, and professional in every regard! From start to finish our buying process was terrific! More
by basil.paquet
Employees Worked With
Jennifer Glidewell
June 07, 2021
absolutely great salesperson Mrs. Jeanette Garcia was absolutely great salesperson Mrs. Jeanette Garcia was great on informing me of the vehicle & making it a fast one, as well as Jim he was great on inf absolutely great salesperson Mrs. Jeanette Garcia was great on informing me of the vehicle & making it a fast one, as well as Jim he was great on informing the packages to protect my car! More
by margarita rios
Employees Worked With
Jim Webster, Jeannette Garcia
June 05, 2021
My husband and I were very happy dealing with Omar Rivera he was very professional and not pushy at all, He was very helpful in going over the car's many aspects. We have been Toyota owners since 1973 and he was very professional and not pushy at all, He was very helpful in going over the car's many aspects. We have been Toyota owners since 1973 and have always been happy with the cars performance. Thank you again Omar for making our experience a pleasant one. Hope to enjoy our new Venza for many years to come Ann & Kevin More
by kev.ann
Employees Worked With
Omar Rivera
June 05, 2021
Excelente servicio al cliente, fueron muy amables y profesionales conmigo. Me brindaron toda la ayuda necesaria, y contestaron todas mis preguntas, dudas, etc. Los recomiendo. profesionales conmigo. Me brindaron toda la ayuda necesaria, y contestaron todas mis preguntas, dudas, etc. Los recomiendo. More
by SoolBulnes
Employees Worked With
Jeannette Garcia
