Hartford Toyota

EDIT: March 10, 2021After writing this review, Jen EDIT: March 10, 2021 After writing this review, Jen Taylor from Toyota got in touch with me immediately to fix these issues. She had me bring my car EDIT: March 10, 2021 After writing this review, Jen Taylor from Toyota got in touch with me immediately to fix these issues. She had me bring my car in and they detailed it, fixed my door, and did a few extra things for me as well. They gave me a 2021 loaner car so I could still go about my day. What a turn around this was from my past service. I also met with Pat Esposito and he was great and very communicative with me. He kept me updated on my car and apologized for not knowing what was going on with me in the weeks prior. Thank you both for promptly fixing these issues. The one thing I will say is that I wish it was handled before I had to leave an upsetting review to get someone at Toyota's attention. I had been reaching out for weeks with no answer until I wrote this review. But, other than that, I love my car now and am appreciative they were able to help me out! March 8, 2021 Two weeks ago I bought a 2018 Toyota camry. At first, everything was fine because I was in the buying process. Then, after I had signed all the paperwork, it was like I never existed. The communication I received was horrible. They told me I could pick up my car at Wednesday the latest. I waited around till Wednesday, and then the afternoon came and no one had contacted me. I called my salesperson, Eddie, who wouldn't answer or take my emails. I called the dealership directly, and they put me on hold for about 10 minutes, then asked again who I was calling. They got me on the phone with my finance manager and he informed me Eddie was out sick and that I would have to wait longer for my car. Thursday comes around and no phone call or contact. I call again since they told me I would get my car Thursday. No go. Eddie told me hopefully Friday. So finally, Friday AFTERNOON Eddie calls and says I can pick up my car. By then, I had already missed 3 days of work due to their lack of communication. Friday I go to pick up my car and the car is not detailed and to top it off, they LOCK my keys in my car with no spare. I waited for about a half hour until they had to pry open my drivers side door. When I was driving my car the next day, I noticed a draft from my door and it sounded like my door was open. I went outside to inspect the door and the seal, and it is all damaged from them prying the side of my car open. I have been calling, emailing them all this week to get it looked at and no one will answer me. Then I find out Eddie has been fired / quit. Still, no one will get back to me about my door. I have video of them damaging my new car and will be posting it everywhere I can until someone contacts me about this horrible experience I've had. I will NEVER go back to this dealer and would not recommend it to anyone. More

Thank you Sonia and Hartford Toyota for being so kind and Thoughtful. You took the time and effort to make the buying process easy. Thanks also to the Finance Department. Thoughtful. You took the time and effort to make the buying process easy. Thanks also to the Finance Department. More

Hartford Toyota is my go to dealership. From the managers down to the salesperson. They are all professional and great at what they do. No nonsense and always a great deal!!! down to the salesperson. They are all professional and great at what they do. No nonsense and always a great deal!!! More

Good, excellent, good explanation, nice tour, quick process, friendly, it was a quick process, be satisfied with the car model, good opportunity to buy your vehicle with someone who speaks Spanish to u process, friendly, it was a quick process, be satisfied with the car model, good opportunity to buy your vehicle with someone who speaks Spanish to understand better More

First purchase at Hartford Toyota and we couldn't be happier. From the sales to finance, just a smooth process and very friendly staff. Will definitely recommend to everyone we know happier. From the sales to finance, just a smooth process and very friendly staff. Will definitely recommend to everyone we know More

I am now on my 3rd vehicle from Hartford Toyota, It is always a great experience when I visit. Brianna and Guy are awesome! They made the process quick and easy. always a great experience when I visit. Brianna and Guy are awesome! They made the process quick and easy. More