Back

Hartford Toyota

Hartford, CT

4.6
3,878 Reviews

135 West Service Road

Hartford, CT

06120

Directions

By Type

Showing 3,878 reviews

September 16, 2018

Great Henry did a great job helping me find the right vehicle that was best for me he was very patient and helpful I will definitely go back Henry is the be More

by Msemidey1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Mumtaz, Henry Montgomery
September 16, 2018

Awsome job Hartford Toyota I was very impressed with the level of service I received at Hartford Toyota, I had the pleasure of working with Mohamed Efendic and Marc Clemons on t More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Clemons, Muhamed Efendic
September 15, 2018

"Known to be sketchy" Hartford Toyota Superstore sold a car that I had under deposit! They are giving me the run-around returning my deposit, too. My bank told me they are More

by Still no return of deposit
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Richard McAllister, Jr., Luis Martinez
Sep 15, 2018 -

Hartford Toyota responded

We are very sorry for how the situation progressed! We strive for excellence in customer service every day, as well as transparency. After making a deal and signing a purchase order we agreed to sell you set vehicle for a certain price and to no one else. When you called us the following day refusing to agree to purchase car at the previously agreed upon price and only willing to purchase the vehicle at a much lower price , we felt that you were not holding up to your end of our agreement. Once I listened to the recorded call of you hanging up on my sales associate ( prior to us even selling the vehicle to another customer ) while he was trying to come to a solution we felt we had exhausted all of our options to satisfy you as a customer. Again this is never our goal when dealing with automobile sales and striving for excellence in customer service. Since you refused to return to our dealership to swipe your credit card for refund , the credit card digits you provided over the phone or not processing through our machine. I can guarantee immediate refund of deposit if you would like to email me a front and back copy of your credit card so we can solve this issue . Rmcallister@hartfordtoyota.com As a family business we try to build relationships with our customers that can be mutually beneficial. This was never our intention but due to certain circumstances along the process we decided to make a decision. I apologize that you are upset and I would be willing to do whatever it takes to make you happy and moving forward.

Sep 30, 2018 -

Still no return of deposit responded

I never refused to buy the car. You sold my car to someone else less than a week after I signed the purchase agreement AND after I gave you $500 to secure the sale. On the advice of my credit union, I did attempt to negotiate. I asked Luis Martinez three times, nicely, to consult with you. When he refused, I repeated myself one more time and hung up the phone. Any recording will prove this. All texts and clandestine phone call recordings will show I never refused to buy the car. You, Richard McAllister, Jr., decided to sell my car to someone else. That is unethical behavior. Even though I now have my deposit back- exactly one month later- I am still pursuing my complaint with the CT DMV. This will go on file.

September 15, 2018

Incredible dealership experience. I had the most incredible experience at Hartford Toyota, when purchasing my 2019 Toyota Tundra TRD PRO! The staff were incredibly nice and accommodati More

by Ferrari13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Goduti, Michael Conlon
September 12, 2018

Henry was truly exceptional with the delivery of his service Henry has made my family and myself feel very much welcome With his down to earth attitude. A truly exceptional sales rep! Toyota is vey lucky to have More

by Cmarcano0718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Mumtaz, Henry Montgomery
September 11, 2018

Good stay When to 4 different dealerships this was by far the best My salesperson my Muhammad Took his time with us and did a super job Highly recommend him an More

by Fireman441
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhamed Efendic
September 10, 2018

Great experience Honest and helpful. Thanks Dave for all your help and expertise. We love our new Highlander. We will definitely recommend your service to our friends More

by Slongo15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Goduti, Patricia Foxx
September 09, 2018

Excellent experience I came to this dealership unsure if i would be able to find a truck in my budget, i was also unsure of how i would be treated seeing as i am a young w More

by Hdaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard McAllister, Jr., Luis "Lui" Gillen, Marc Clemons
September 08, 2018

Excellent Customer Service My experience at this dealer was amazing. They have great customer service skills, they care about customers. I drove from northern Virginia and it wa More

by cllinet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Mumtaz, Jeannette Garcia
September 07, 2018

A++++ ask for gaetano pagliano I just purchased a new Tacoma pro from Hartford Toyota, my salesman’s name was guy and he was the best! He valued my time and made the process so quic More

by Erica_lala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano
...
192
...