Hartford Toyota

Extraordinary Detail Oriented Service!!! Luis Plaza of Hartford Toyota is the most knowledgable, perceptive, and understanding car salesman I have met to date. He not only advised me on whic Luis Plaza of Hartford Toyota is the most knowledgable, perceptive, and understanding car salesman I have met to date. He not only advised me on which car was best for my driving needs but he also was able to compare the competitors vehicles. I was impressed of his knowledge of Toyota,Honda, and Nissan vehicles. He demonstrated keen perceptive skills by determining that an SUV would fit the needs of my growing family. He understood that not only did I want something that was functional but esthetic as well with convenient accessories to make my driving experience superior to my past vehicles. I would highly recommend anyone looking for a new vehicle to go and speak to Luis Plaza. I am in the healthcare field and I will recommend Luis to all of my colleagues, support staff and administrative personnel. More

Excellent Customer Services We visited many dealerships beforehand to compare prices for our new car. It was at this dealership that we found the best customer service. They were We visited many dealerships beforehand to compare prices for our new car. It was at this dealership that we found the best customer service. They were polite and I would not be surprised if having great customer service was their motto. They also offered great prices and helpful answers to our questions. More

New Highlander Limited Platinum Henry Montgomery made my car buying experience both painless and pleasant. He came into work on his day off to help me transfer my old vehicle to th Henry Montgomery made my car buying experience both painless and pleasant. He came into work on his day off to help me transfer my old vehicle to the other dealership and that really helped. More

Buying my 2017 4Runner TRD PRO Upon deciding to purchase a TRD Pro 4Runner, I made an internet inquiry at Hartford Toyota and within minutes received a response from Tina. This was Upon deciding to purchase a TRD Pro 4Runner, I made an internet inquiry at Hartford Toyota and within minutes received a response from Tina. This was back in August of 2016. Then I made a visit to the dealership and was assigned a salesman and proceeded to place an order for the 4Runner. By that time, Toyota was not accepting any new orders for the 2016 model, so I placed a deposit on a 2017, with an expectation to receive the vehicle in November 2016. The General Manager, Jim, then told me it would probably be more like the end of December or early January. Much to all our surprise, the 4Runner was delivered on March 1st. , I knew that the dealership was as disappointed as I was about the timeliness of the delivery. The Sales Manager, Rich, was contacting Toyota regularly to gather as much information as he could. Corporate Toyota seems to be very tight lipped. Once the acknowledgement was received from Toyota, everything else went like clockwork. I considered rating the dealership as "Good", but I really believe that they too were at the mercy of Corporate Toyota in their wait, and demonstrated empathy throughout the process. Everyone there was helpful, courteous and respectful. The dealership helped me out in the end by installing some options on the vehicle which definitely help soften the blow of the wait to get my hands on my TRD, which by the way, was worth the wait!! After all was said and done, and like a good novel, the person that originally contacted me after my inquiry (Tina) contacted me again to make sure all went well and that I was happy. More

Satisfied Evryone was friendly. We never had a loan before so it was hard yo get approve but they did it. Thanks to everyone that helped out. Evryone was friendly. We never had a loan before so it was hard yo get approve but they did it. Thanks to everyone that helped out. More

Best Toyota Sales and Service I recently purchased our 8th Toyota from Hartford Toyota Superstore and couldn't be happier. The entire team is very customer oriented and they never I recently purchased our 8th Toyota from Hartford Toyota Superstore and couldn't be happier. The entire team is very customer oriented and they never disappoint in terms of going the extra mile to help me in getting the right vehicle and for the best price. Both Rich M Sr and Jr are terrific folks and will have my business forever. No need to go anywhere else, this is the best dealer in the Hartford area. More

Exceptional service and a fantastic new vehicle My sales associate Ernie, walked through the whole process of us turning in our lease and purchasing a new car. He was more than patient, knowledgable My sales associate Ernie, walked through the whole process of us turning in our lease and purchasing a new car. He was more than patient, knowledgable, and extremely helpful making sure that we got the vehicle that best suited our family needs. Not only would I purchase another vehicle but I would highly recommend Ernie. I have purchased many vehicles but never from Toyota of Hartford. I will be going back to this dealership not only for a new vehicle when the time comes but also for any service I will need. I have a Toyota dealer closer to me but if the service department is as thorough as the sales department I would be extremely pleased. More

Very Positive, great! I was at Hartford Toyota to purchase a new RAV 4 vehicle. I have purchased new vehicles from this location for over 20 years and each experience is as I was at Hartford Toyota to purchase a new RAV 4 vehicle. I have purchased new vehicles from this location for over 20 years and each experience is as good as the previous. Yesterday I purchased a new 2017 vehicle from Gabriel Ortiz and I have to say he is by far top notch. My experience during the process with him was professional and easy. He was not a stereo-typical pushing sales rep, which I admired. I went in on my first day and was very specific that I was not there to purchase on that day but for options and he still showed me respect and did not apply pressure. I knew what I wanted when I walked in so if the deal was right I would be an easy sale, so our partnership worked out great for both of us. During my experience I also worked closely with Jim Webster and I can't say enough good about him either. They both were great and I would highly recommend anyone purchase a Toyota and from Hartford Toyota. By the way the new site is wonderful. Thank you all at Hartford Toyota. Gabriel Ortiz thank you also for all the personal time spent showing me all the fabulous options my new RAV 4 has and for making sure I was all set with questions or concerns. I appreciate you! More

from start to finish everything was easy! everyone helpful! when we were looking for a new suv for our family i had my heart set on the Toyota highlander. it had the space and style that i wanted and needed for when we were looking for a new suv for our family i had my heart set on the Toyota highlander. it had the space and style that i wanted and needed for our 5 kids. i emailed back and forth with Dakota who was so helpful in finding us all the options of the suv that we wanted and even down to the exact color inside and out. she had it cleaned and waiting for us when we got to the dealership so we could test drive it right away. our plan was to drive it home that day if everything worked out, which it did. Mohammed was an excellent dealer. he was nice, friendly, personable, and straight to the point. he knew what he was talking about and got us the best deal. we are so happy with our experience and our purchase. thank you thank you thank you! More

Great Service and Great People I have to say this was the best Car buying experience for me Leslie Richam was the sales associate who helped me buy the 2016 Toyota Camry SE, the car I have to say this was the best Car buying experience for me Leslie Richam was the sales associate who helped me buy the 2016 Toyota Camry SE, the car of my choice from the Hartford Toyota. It was a very great experience with the friendly environment at the dealership location and the best part was the associate help me pick the right car for me from the multiple car buying options. I am very satisfied with the excellent customer service from the staffs and will definitely recommend this location to my friends and family in the future for great car buying experience. Five star service. More