Hartford Toyota

Pleasurable Experience My lease of a 2016 Avalon Limited, was my first experience dealing with Hartford Toyota, but Rich McAllister Jr. and Muhamed Efendic, made it a very p My lease of a 2016 Avalon Limited, was my first experience dealing with Hartford Toyota, but Rich McAllister Jr. and Muhamed Efendic, made it a very pleasurable one, and without putting pressure on me to do so. Both Rich and Muhamed were very cordial, attentive, informative, and as mentioned above, did not put pressure on me to complete a deal. Because of that, I was very comfortable dealing with both of them and therefore followed thru with the lease. When I picked up the car, Muhamed was very thorough in regards to the required paperwork, and making me comfortable with the operation of the car and it's controls. More

Great vehicles and service TK was professional and courteous and helped navigate the more complicated process of purchasing trucks for my business. His knowledge of the vehicles TK was professional and courteous and helped navigate the more complicated process of purchasing trucks for my business. His knowledge of the vehicles was impressive and I left very satisfied with two beautiful 2017 Tacoma Sports. I was so impressed with the service that, while we worked on this deal, I traded my personal vehicle for a used Rav4 for my son! More

Great dealership Friendly and professional dealership, great service, and willing to work with you. A big thanks . We will definitely recommend this dealership to any Friendly and professional dealership, great service, and willing to work with you. A big thanks . We will definitely recommend this dealership to anyone interested in buying or leasing a car or truck More

New Toyota Rav4 The dealership, management and sales staff (David and Dakota), were awesome and got the job done. The vehicle we wanted was on the lot, but had been The dealership, management and sales staff (David and Dakota), were awesome and got the job done. The vehicle we wanted was on the lot, but had been sold the day before so they went the extra miles and found a match out of state and took care of business at no extra cost. More

Excellent I was attended well and the service was great. Its was quick, easy, and all of my questions were answered. Thank you Jeannette Garcia for your assitan I was attended well and the service was great. Its was quick, easy, and all of my questions were answered. Thank you Jeannette Garcia for your assitance. More

Great experience The whole purchase experience was very easy. Cody and Tony were accomodating with closing date and time. This was our second purchase at this deale The whole purchase experience was very easy. Cody and Tony were accomodating with closing date and time. This was our second purchase at this dealership, and we would not hesitate to return. More

Easy decision with Hartford Toyota I needed to replace my reliable vehicle with a newer equally reliable one. Hartford had many options for me and made it easy to look and compare. I I needed to replace my reliable vehicle with a newer equally reliable one. Hartford had many options for me and made it easy to look and compare. I was pleased to trade in my old vehicle for a newer car at a great price! More

Rude and Condescending It's difficult to understand how this guy is the General Manager. I was ready to buy a vehicle from Hartford Toyota until I met Jim Webster. I found It's difficult to understand how this guy is the General Manager. I was ready to buy a vehicle from Hartford Toyota until I met Jim Webster. I found a vehicle that I liked on the internet so I placed a call to this dealership. Mike spoke to me on the phone about the vehicle and after a few conversations and him offering me a decent price, I went down for a test drive. I first met Jill, a very nice and friendly person, and she introduced me to Leslie. Leslie and I went on a test drive together and he was very accommodating and helpful. The truck was perfect for me. We went back to the dealership and Leslie started to write down the pricing. The prices were actually higher than what I was quoted over the phone. I questioned this and Leslie spoke to the manager about it. After he walked back and forth a couple of times and not getting a clear explanation of the higher price, I walked over to the manager to ask for myself. Jim shook my hand with little effort and barely acknowledged me. He said something about invoice prices and started punching numbers into his phone. Never looking me in the eye, he shook his phone and spoke in a rude and condescending manner about how he didn't know where the price Mike quoted me had come from. Unfortunately Mike was not there to verify what he had quoted. After being treated like I was wasting Jim's time, I said "Thank you for your time" and walked out. Mike, Jill, and Leslie were all accomodating and helpful and 2 out of the three of them actually apologized for Jim's actions. Another woman who I believe was from customer relations also called to apologize. Jim never called though. I will not buy a vehicle from this dealership. A General Manager should lead by example. If this guy is a leader, forget it. Theres pleanty of other places to buy vehicles. More

Excellent service!!! The service that provided was excellent and I would definitely recommend anyone looking into purchasing/leasing a car to stop by!!! Professionalism at The service that provided was excellent and I would definitely recommend anyone looking into purchasing/leasing a car to stop by!!! Professionalism at its best!!! More