
Hartford Toyota
Hartford, CT
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The most easiest process ever! I needed and wanted a SUV that was good in the snow and had all the things I desired in a vehicle and I got that in my 2015 Toyota 4Runner. It was the I needed and wanted a SUV that was good in the snow and had all the things I desired in a vehicle and I got that in my 2015 Toyota 4Runner. It was the best decision I made and I am so thrilled. The sales person Gabriel Ortiz made me feel so comfortable and answered all of my questions without any hesitation. He explained the difference between buying and leasing in a way that was easily comprehensible. He showed me how every thing worked in the vehicle and truly wanted to make sure I was pleased. Gabriel was honest, friendly and I would definitely go back to him again and send all of my friends and family to him too. More
Exceptional customer service! Between my family and myself, we have bought a total of four vehicles from Gaetono and we have to say he goes above and beyond what is the "norm" for Between my family and myself, we have bought a total of four vehicles from Gaetono and we have to say he goes above and beyond what is the "norm" for customer service. Our experience has been tops for each purchase from Hartford Toyota and Gaetono. I highly recommend this dealership and Gaetono as a sales person. More
honest, consistent Tina was terrific to deal with. She continually let me know if anything used arrived that my son was interested in. I would recommend her and the de Tina was terrific to deal with. She continually let me know if anything used arrived that my son was interested in. I would recommend her and the dealership to anyone interested. More
Excellent customer service Hartford Toyota was not the first dealership my husband and I went to when shopping for a SUV but I now wish it was. We spent days going to different Hartford Toyota was not the first dealership my husband and I went to when shopping for a SUV but I now wish it was. We spent days going to different dealers to trade in our honda accord that we still owed quite a bit on to get a SUV and had no luck. When we arrived at Hartford Toyota we were greeted and immediately began working with Gaetano Pagliano. We explained our situation, what we were looking for and what we wanted to spend. Hartford Toyota offered us more for our trade in then any other dealer we went to making the payments on the SUV affordable. Gaetano worked diligently on our behalf and explained every step in the process that lead to our purchase of a 2015 Rav 4. Customer service was the number 1 priority of Gaetano, not the sale, he was not pushy one bit. Tony Mumtaz had us in and out when it came to registering the SUV on a Sunday afternoon making it possible to drive away in the Rav 4 the same day. If you are in the market to buy a new car I would highly recommend Hartford Toyota and working with Gaetano Pagliano and Tony Mumtaz. More
Great experience! The staff at the dealership were wonderful! I purchased a Toyota Highlander with my twin 6 year old boys in tow. I made appointments with Tina to te The staff at the dealership were wonderful! I purchased a Toyota Highlander with my twin 6 year old boys in tow. I made appointments with Tina to test drive the vehicle the day prior. Cody was great helping me to understand the differences between models. He was knowledgeable about the vehicle and did not "push me" into a sale. The front desk staff helped my children find pencils to work on their homework, brought them water and helped them use the snack machines. The GM played basketball with my kids which kept them entertained through then purchase process. Signing the financials was a breeze with Gloria. She was organized and helpful! The entire process was smooth and painless! I would refer to this dealership in a heartbeat - best buying experiencing I have ever encountered. Thank You Hartford Toyota!!!!! Kristy N. More
We just bought a new 2015 Toyota Rav4 My family is so excited about our new car!!! Dave Goduti was not your typical salesman. He was not pushy in any way! We had to wait about a week to g My family is so excited about our new car!!! Dave Goduti was not your typical salesman. He was not pushy in any way! We had to wait about a week to get the car we wanted and Dave was available at any time for questions we may of had. Thank you Dave!!! Gloria Fernandez is a breath of fresh air!! Very professional and made her office very inviting to us!! She was polite and I personally felt like I have known her for years. She was very informative and not at all pushy to buy any extras. Dave and Gloria make a great team!!!! Thank you all for the kindness you have shown us!!! More
We have a new Prius!! We were so impressed with the service at Hartford Toyota. Buying a Prius has been a long term goal for us. Tina responded promptly to my email inqui We were so impressed with the service at Hartford Toyota. Buying a Prius has been a long term goal for us. Tina responded promptly to my email inquiry, Luis was friendly and knowledgeable about the vehicle. Taking a test drive was a pleasurable experience. Marc handled the financing expertly and efficiently. It was a very smooth process. More
Bait and switch is still alive! I contacted this dealership regarding a vehicle, a 2013 Dodge Durango, Priced at $17,841.jillBruno had emailed me to confirm the vehicle was there and I contacted this dealership regarding a vehicle, a 2013 Dodge Durango, Priced at $17,841.jillBruno had emailed me to confirm the vehicle was there and still available and confirmed the price. I explained in detail my situation and desire to buy a car. Jill discussed pricing, trade and monthly payments with me. Jill Bruno invited me to the dealership and confirmed with me Hartford Toyota opened Tuesday morning at 9:00am. I arrived at 9:00 at your dealership, asked for you and met Jill, at that time I was introduced to a salesman that would assist me. The salesman brought me a vehicle to test drive, the mileage was off by 30,000+ miles, I looked online to verify I was in the correct vehicle and the price changed to $26,939 while I was online. I questioned the salesman and he told me Hartford Toyota dealership never had the car advertised at that price but he would check on it. He then told me that price was a mistake, apologized and then told me to "have a nice day". I called Jill Bruno and she apologized for the mistake and told me she would speak with management and get back to me. wasted two and a half hours of my time, 80 miles in travel and a quarter tank of gas for their error. More
Saleman and manager were friendly and professional. Even though I didn't purchase a car, the salesman and manager were friendly and professional. They went out of the way to accommodate our needs. Even though I didn't purchase a car, the salesman and manager were friendly and professional. They went out of the way to accommodate our needs. More
Employee Appreciation Yesterday Sept 4,2015 my parents and I went to Hartford Toyota to purchase a new vehicle.Dave was our salesperson and he was very knowledgable and fri Yesterday Sept 4,2015 my parents and I went to Hartford Toyota to purchase a new vehicle.Dave was our salesperson and he was very knowledgable and friendly. Dave asked us what we were looking for and we told him they we were looking at a used Toyota Sienna Dave told us that their were a couple for us to look at.The first one we looked at we didn't like to much. On Tuesday Sept 1st I went on Hartford Toyotas website and found a Sienna that we had liked. I explained to Dave,that I had found a Sienna on the website that we had liked.So Dave and I rode around the lot,but we could not find the Sienna on the lot. Dave was baffled as to where the Sienna was and asked us to bare with him and he was going to find out where the Sienna was. Dave came back and told us that the Sienna was hidden in the basement and that he would bring it up so we could look at it. As soon as my Mom and Dad saw the Sienna they fell in love with it and they knew that was the vehicle they wanted to purchase. My parents and I were very comfortable and at ease with Dave.he did a fabulous job.Everything was done in a timely manner. His performance was outstanding,and he is a very friendly person to talk to.We want to thank Dave for everything that Dave did for us My parents are now owners of a 2013 Sienna Awd More