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Hartford Toyota

Hartford, CT

4.6
3,796 Reviews
At the foundation, or should we say chassis, of Hartford Toyota Superstore is a desire to bring drivers in the greater Hartford area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Toyota models such as the Camry, Prius, Corolla, Highlander and Sienna, and mint-condition used cars.
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135 West Service Road

Hartford, CT

06120

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Showing 3,796 reviews

October 11, 2023

Easy to get to location. Not sure what my expectations were, but quickly discerned that it's an old school dealership: be prepared to bargain. More

by m.mcmahon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kaleb Desvignes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andie Montanez
Oct 12, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

October 08, 2023

The work was good and fast. I highly recommend you restart the shuttle service at least locally. More

by Solistar77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Hartford Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

October 05, 2023

Everyone was very friendly and wanted to help. I was very appreciative of everyone I met and the fact that the entire team wanted to ensure I was happy and everything was perfect! More

by Fdis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Esposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna (Bri) Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Glidewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Hartford Toyota responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Hartford Toyota! The Team at Hartford Toyota

October 05, 2023

Janice provided exceptional service and attentive approach, and the technicians demonstrated utmost professionalism in their work. I highly recommend their services as the best in the state. More

by diegonaranjo708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Benyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich McAllister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard McAllister, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mojsa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Esposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna (Bri) Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

October 04, 2023

Jeanette and Brianna made this process so easy and very helpful on my purchase I’ll be back More

by Rafael2387
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna (Bri) Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Hartford Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

October 02, 2023

Steve Elliot is great to work with. We trust his experience and value his recommendations. More

by leedrag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Hartford Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Steve here at Hartford Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

October 01, 2023

The dealership was able to do a good job on my vehicle to correct a recall on it. More

by Phenmclean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

October 01, 2023

Once again I am pleased with the service I received from Hartford Toyota. They always exceed my expectations for service. I always recommend them to friends and relatives. More

by bigdice1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

bigdice1027 responded

Once again I am pleased with the service I received from Hartford Toyota. They always exceed my expectations for service. I always recommend them to friends and family.

Oct 01, 2023 -

Hartford Toyota responded

Thank you for choosing Hartford Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at Hartford Toyota

September 30, 2023

Ober all good experience. Overnight job was required didn’t get a loaner car but got a lyft drop off. More

by Adeelahamd85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Hartford Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

September 29, 2023

I was interested in a car, we went to the dealership and asked for an experienced salesperson. They gave us someone that had been there under a year and never sold cars before. I emailed the salesperson and More

by Kdc
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Kaleb Desvignes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Hartford Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at Hartford Toyota

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